Call 21112178945786871 2026-09-15 · Anupreeti Mahadik · 0:54
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_MFG_HR_HRPO_Sep26 | Send_Email | full conversation 14 turns, clean transcript (0% inaudible) | Marathi | 14 | supply_led (campaign_name:medium) |
Audio: clear: Some background office noise is present but does not significantly impede transcription.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
0.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
1
/4 flags
segment: construction
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
+0.75
confidence high · +6/−0
from 3 hits
lexical only
lexical only
What to do differently next time biggest points lost first · the quotes are from real calls
−2.0 pts
Opener & permission
The agent identified herself and the company but failed to ask for permission to speak.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Yes, good evening sir. I was noticing, I am calling from JSW One, Raunak Mehta.
−2.0 pts
Hook (supply/price signal)
The agent did not provide a hook or value proposition, instead moving directly to asking for a requirement.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: The pricing is increasing even more, sir. It's going to open one and a half to two rupees higher on Monday.
−2.0 pts
Discovery (6 Qs)
The agent did not ask any of the required discovery questions to understand the customer's business or needs.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Okay, so what do you manufacture, sir, by the way?
Summary
The agent called a customer identified as 'Kaldani Developers'. The agent skipped the hook and discovery, immediately asking for an HR requirement. The customer asked for a rate and then stated they would send their inquiry via WhatsApp, which the agent accepted before ending the call without capturing details or setting a specific follow-up.
Coaching
You skipped the entire pitch structure; start by offering a clear benefit (the hook) to earn the customer's attention before asking for their requirements and performing discovery.
Missed:
SL1 Opener & permission SL2 Hook (supply/price signal) SL3 Discovery (6 Qs) SL4 Pitch (2-3 USPs) SL5 Qualify SL6 Closure with next step
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| SL1 Opener & permission | 2 | fail | – | 0.0 | Sir, this is Anupriti speaking from JSW One. The agent identified herself and the company but failed to ask for permission to speak. |
| SL2 Hook (supply/price signal) | 2 | fail | – | 0.0 | I wanted to know if there is any requirement in HR, sir. The agent did not provide a hook or value proposition, instead moving directly to asking for a requirement. |
| SL3 Discovery (6 Qs) | 2 | fail | 0 | 0.0 |
The agent did not ask any of the required discovery questions to understand the customer's business or needs. |
| SL4 Pitch (2-3 USPs) | 1 | fail | – | 0.0 |
No USPs were pitched; the agent only listed product categories when asked by the customer. |
| SL5 Qualify | 2 | fail | – | 0.0 | Tell me your inquiry, I will generate it accordingly and then tell you the rate. The agent asked for the inquiry but failed to capture any specific details (grade, size, qty) on the call. |
| SL6 Closure with next step | 1 | fail | – | 0.0 | Okay, okay. Alright. Thank you. The agent did not establish a committed next step with a turnaround time, but passively accepted the customer's offer to send details later. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.703 | 18.0s | 7.6s | 28.4s | 5.0s | 223.3 | 0 | 6 | 6 | 1 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
unknown
0.3s
Hello.
हॅलो.
customer
1.0s
Hello.
हॅलो.
agent
1.5s
Kaldani Developers?
कलदानी डेव्हलपर्स?
customer
2.9s
Speaking.
बोलतोय.
agent
3.5s
Sir, this is Anupriti speaking from JSW One.
सर, अनुप्रिती बोलतीये JSW One मधून.
customer
5.8s
Yes, tell me, ma'am.
बोला ना, मॅम.
agent
6.6s
I wanted to know if there is any requirement in HR, sir.
काय रिक्वायरमेंट आहे का जाणून घ्यायचं होतं सर HR मध्ये.
customer
10.2s
What do you supply in JSW?
कशामध्ये सप्लाय करता तुम्ही JSW?
agent
13.0s
Sir, we deal in MS steel. HR, HR sheet, HR coil, CR sheet, CR coil or PPGI.
सर, आम्ही MS steel मध्ये करतो. HR, HR sheet, HR coil, CR sheet, CR coil किंवा PPGI.
customer
18.1s
What will be the rate for 250?
250 चा काय रेट जाईल?
agent
20.0s
Sir, I will have to check the rate. Tell me your inquiry, I will generate it accordingly and then tell you the rate.
सर, रेट बघावा लागेल मला. तुमचं इन्क्वायरी सांगा, मी तशी जनरेट करून तुम्हाला सांगते मग रेट.
customer
24.7s
It's on WhatsApp, sir, we will send it.
WhatsApp ला आहे सर, आम्ही पाठवतो.
agent
26.6s
Okay, okay. Alright. Thank you.
चालेल, चालेल. ठीक आहे. थँक्यू.
unknown
29.5s
Hello?
हॅलो?