Call 21112178842756591 2026-09-03 · Anupreeti Mahadik · 0:57
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_Inte_MFG_M1_3_NoEnq_Sep26 | No_requirement | full conversation 13 turns, clean transcript (15% inaudible) | Hindi | 13 | new_registration (campaign_name:medium) |
Audio: noisy: Significant background conversation on the customer's side makes some parts of their speech difficult to discern.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
5.0/10
short or unclear
USP relevance:
none
2 · Customer quality
the LEAD we handed over
0
/4 flags
clean lead
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
0.10
confidence high · +1/−0
from 2 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−3.0 pts
Full discovery (8 Qs)
No discovery questions were attempted after the customer stated their project was delayed and they had no current need.
How Sajal Bhaskar did it on a
10.0/10 call —
[Customer:] ESP सर्विसेस... [Rep:] आप कौन सा ब्रांड में लेते हो शीट्स जनरली?... [Customer:] चार से पांच टन चाहिए मुझे मिनिमम... [Rep:] Payment sir, 100% advance.
−1.0 pts
Verify basic profile (4 Qs)
The agent only verified the customer's name; no other profile questions were asked as the customer immediately stated they had no requirement.
How Sajal Bhaskar did it on a
10.0/10 call —
आपका सर ये अकाउंट Arjun Enterprise रिसेंटली रजिस्टर हुआ था... [Customer:] ये मेरा खुद का है ना... तलोज़ा से करोगे तो 63100 चल रहा था... मैं दूसरे नंबर से WhatsApp करता हूं, वो वाला कर लीजिएगा।
−1.0 pts
Platform education
Platform education was not provided as the call did not progress to the discovery stage.
How Sajal Bhaskar did it on a
10.0/10 call —
मतलब ये जो मैं रेट बताया 63100 ये हमारी लोडिंग के साथ है...एक्स्ट्रा जो जो रह गया है इसमें बताना वो 18% GST जो लग एक्स्ट्रा लगता है और ट्रांसपोर्टेशन का खर्चा जितना लगता है, दैट्स इट।
did well
Warm welcome opener
Sir, I am Anushree calling from JSW One.
First opportunity identified
Should I do it in the first week of next month?
Summary
The customer immediately preempted the call, stating a planned project has been delayed and they have no current material requirement. The agent did not perform discovery but successfully secured a commitment for a follow-up call in the first week of the next month.
Coaching
When a customer states they have no current requirement, try to ask at least one high-level discovery question about their future project to better prepare for the follow-up call.
Missed:
NR2 Verify basic profile (4 Qs) NR3 Full discovery (8 Qs) NR4 Platform education
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| NR1 Warm welcome opener | 1 | pass | – | 1.0 | Sir, I am Anushree calling from JSW One. The agent provided a standard, professional opening before the customer preempted the conversation. |
| NR2 Verify basic profile (4 Qs) | 1 | fail | 1 | 0.0 |
The agent only verified the customer's name; no other profile questions were asked as the customer immediately stated they had no requirement. |
| NR3 Full discovery (8 Qs) | 3 | fail | 0 | 0.0 |
No discovery questions were attempted after the customer stated their project was delayed and they had no current need. |
| NR4 Platform education | 1 | fail | – | 0.0 |
Platform education was not provided as the call did not progress to the discovery stage. |
| NR5 First opportunity identified | 2 | pass | – | 2.0 | Should I do it in the first week of next month? After the customer stated they had no current requirement, the agent successfully scheduled a specific callback window. |
| NR6 Closure - one of three outcomes | 2 | pass | – | 2.0 | Should I do it in the first week of next month? The call ended with a clear, agreed-upon next step: a callback in the first week of the following month. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.372 | 8.1s | 13.7s | 35.2s | 2.8s | 311.1 | 0 | 5 | 8 | 3 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
1.9s
Hello.
हॅलो.
agent
2.4s
Hello sir, is [inaudible] sir speaking?
हॅलो सर, [inaudible] सर बोल रहे है?
customer
3.9s
Yes madam, speak.
યસ મેડમ બોલ્યો.
agent
5.0s
Sir, I am Anushree calling from JSW One.
सर मैं अनुश्री से बात कर रही हूं JSW One से।
customer
7.5s
Yes, from JSW One, speak.
હા JSW One થી બોલ્યો.
customer
9.3s
Yes, right now a... actually we were about to start a project but it hasn't started yet. If the work had started, there would have been a requirement, but it hasn't started at all.
हां अभी ना एक... actually एक काम चालू करने वाले थे लेकिन अभी तक चालू हुआ नहीं। काम चालू होता तो requirement था लेकिन अभी चालू ही नहीं हुआ है।
customer
15.7s
So when we start, we will see and then call you.
तो चालू करेंगे तो देखेंगे फिर आपको फोन करेंगे।
agent
18.0s
Still sir, should I call this month or should I call you next month?
फिर भी सर, ये महीने में कॉल करूं या next month में कॉल करूं आपको?
customer
21.0s
Call next month.
Next month कॉल कीजिये ना।
agent
22.1s
Should I do it in the first week of next month?
Next month first week में करूं?
customer
23.2s
Okay. Yes.
Okay. हां।
agent
25.0s
Alright. Thank you.
ठीक है। Thank you.
customer
26.0s
[inaudible]