Call 21112178834909021 2026-09-02 · Anupreeti Mahadik · 1:34
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_Inte_MFG_M1_3_NoEnq_Sep26 | Send_Email | full conversation 17 turns, clean transcript (0% inaudible) | Hindi | 17 | new_registration (campaign_name:medium) |
Audio: clear: The customer's side has some background noise, but it does not significantly impact transcription.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
2.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
0
/4 flags
clean lead
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
+0.21
confidence high · +4/−2
from 4 hits
lexical only
lexical only
What to do differently next time biggest points lost first · the quotes are from real calls
−3.0 pts
Full discovery (8 Qs)
Only one of the eight discovery questions was attempted before the conversation was moved to WhatsApp.
How Sajal Bhaskar did it on a
10.0/10 call —
[Customer:] ESP सर्विसेस... [Rep:] आप कौन सा ब्रांड में लेते हो शीट्स जनरली?... [Customer:] चार से पांच टन चाहिए मुझे मिनिमम... [Rep:] Payment sir, 100% advance.
−2.0 pts
Closure - one of three outcomes
The call ended by deferring to WhatsApp, which is not one of the three required closure outcomes.
How Sajal Bhaskar did it on a
10.0/10 call —
[Customer:] मैं आपको कल दोपहर बारह एक बजे के बाद फोन करता हूं। चलेगा? [Agent:] हां चलेगा, चलेगा।
−1.0 pts
Warm welcome opener
The opener was a basic identification, not a warm welcome that positioned the agent as a helper.
How Sajal Bhaskar did it on a
10.0/10 call —
आपका सर ये अकाउंट Arjun Enterprise रिसेंटली रजिस्टर हुआ था, तो थोड़ा जानना था मतलब आपका सिर्फ ट्रेडिंग का ही काम है कि और भी चीजें हैं?
did well
First opportunity identified
Sir, can you tell me its dimension?
Summary
The customer, who had been browsing the platform, stated he could not find rods >16mm or channels. The agent asked what he manufactures and for the required dimensions. The customer deferred to sending details via WhatsApp, and the agent agreed, ending the call without a firm next step.
Coaching
Instead of immediately moving the conversation to WhatsApp, use the customer's questions about product availability as an opportunity to conduct discovery and control the call.
Missed:
NR1 Warm welcome opener NR2 Verify basic profile (4 Qs) NR3 Full discovery (8 Qs) NR4 Platform education NR6 Closure - one of three outcomes
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| NR1 Warm welcome opener | 1 | fail | – | 0.0 |
The opener was a basic identification, not a warm welcome that positioned the agent as a helper. |
| NR2 Verify basic profile (4 Qs) | 1 | fail | 0 | 0.0 |
No basic profile verification questions (name, city, procurement role, contact info) were asked. |
| NR3 Full discovery (8 Qs) | 3 | fail | 1 | 0.0 | sir, what do you manufacture? Only one of the eight discovery questions was attempted before the conversation was moved to WhatsApp. |
| NR4 Platform education | 1 | fail | – | 0.0 |
The agent did not explain any of the platform's benefits, even when the customer mentioned using it. |
| NR5 First opportunity identified | 2 | pass | – | 2.0 | Sir, can you tell me its dimension? The agent correctly identified the customer's requirement and attempted to capture the specification. |
| NR6 Closure - one of three outcomes | 2 | fail | – | 0.0 |
The call ended by deferring to WhatsApp, which is not one of the three required closure outcomes. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.476 | 14.0s | 15.4s | 64.6s | 3.3s | 210.0 | 0 | 9 | 8 | 3 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
1.6s
Hello.
agent
2.6s
Hello.
customer
3.6s
Hello. Is Pradip sir speaking?
Hello. પ્રદીપ સર વાત કરે છે?
agent
5.6s
Hello?
customer
6.5s
Yes, tell me ma'am.
हाँ बोलिए ना मैम।
agent
7.5s
Sir, Anubruti speaking from JSW One.
सर, अनुब्रति बात कर रही हूँ JSW One से।
customer
9.6s
Uh ma'am, I am doing it, I am studying that only. From JSW, right?
अ मैम मैं कर रहा हूँ, वही study कर रहा हूँ। JSW से ना?
agent
13.6s
Yes. I am sending you a 'hi' on WhatsApp. You can tell me the requirement on that.
हाँ। मैं आपको WhatsApp पे hi भेज रही हूँ। आप मेरेको requirement बता देना उसपे।
customer
17.0s
Yes, but I am not finding rod above 16 mm from you. I was searching for that only.
हाँ, लेकिन आपका 16 mm के ऊपर rod नहीं मिल रहा है। वही search कर रहा था।
agent
21.5s
Okay okay sir. Alright.
Okay okay sir. ठीक है।
customer
23.7s
And you don't have channel either, ma'am.
और आपके पास channel भी नहीं है मैम।
agent
26.2s
For channel... sir, what do you manufacture?
Channel का आपको सर आप क्या manufacturing करते हो?
customer
29.2s
Uh, I need structural.
अ structural चाहिए।
agent
30.6s
You need structural. Okay.
Structural चाहिए आपको। अच्छा।
agent
33.6s
Sir, can you tell me its dimension?
सर उसका dimension बता सकते हो आप?
customer
35.6s
I will put the details on WhatsApp.
मैं detail डाल देता हूँ WhatsApp पे।
agent
37.2s
Alright. Okay.
ठीक है। Okay.