Call 21112178841430462 2026-09-03 · Anupreeti Mahadik · 0:29
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_Inte_MFG_M1_3_NoEnq_Sep26 | General Enquiry | full conversation 7 turns, clean transcript (0% inaudible) | Marathi | 7 | new_registration (campaign_name:medium) |
Audio: clear: The audio is clear and the conversation is easily understandable.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
1.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
0
/4 flags
clean lead
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
0.00
confidence high · +0/−0
from 0 hits
0.7*prior (damped - label alone is weak)
0.7*prior (damped - label alone is weak)
What to do differently next time biggest points lost first · the quotes are from real calls
−3.0 pts
Full discovery (8 Qs)
The call was terminated by the customer before any discovery questions could be asked.
How Sajal Bhaskar did it on a
10.0/10 call —
[Customer:] ESP सर्विसेस... [Rep:] आप कौन सा ब्रांड में लेते हो शीट्स जनरली?... [Customer:] चार से पांच टन चाहिए मुझे मिनिमम... [Rep:] Payment sir, 100% advance.
−2.0 pts
First opportunity identified
The call ended before the agent could ask about a current requirement or schedule a callback.
How Sajal Bhaskar did it on a
10.0/10 call —
I will call you tomorrow afternoon after 12 or 1 o'clock.
−2.0 pts
Closure - one of three outcomes
The agent ended the call without securing a quote, specific callback, or platform walkthrough.
How Sajal Bhaskar did it on a
10.0/10 call —
[Customer:] मैं आपको कल दोपहर बारह एक बजे के बाद फोन करता हूं। चलेगा? [Agent:] हां चलेगा, चलेगा।
habit You did 73% of the talking. Ask a question and let them fill the silence - the requirement comes from them, not from you.
did well
Warm welcome opener
Sir, Anukriti speaking from JSW One, Jindal Steel.
Summary
The agent initiated the call and verified the customer's name. The customer immediately stated that they had already spoken with someone from JSW One. The agent accepted this and politely ended the call without probing further.
Coaching
When a customer says they've already spoken with someone, try to verify who they spoke with to ensure a smooth handover, rather than immediately ending the call.
Missed:
NR2 Verify basic profile (4 Qs) NR3 Full discovery (8 Qs) NR4 Platform education NR5 First opportunity identified NR6 Closure - one of three outcomes
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| NR1 Warm welcome opener | 1 | pass | – | 1.0 | Sir, Anukriti speaking from JSW One, Jindal Steel. Agent gave a standard, professional opening and self-identification. |
| NR2 Verify basic profile (4 Qs) | 1 | fail | 1 | 0.0 |
Agent only verified the customer's name before the customer ended the conversation; the 2-question threshold for a partial pass was not met. |
| NR3 Full discovery (8 Qs) | 3 | fail | 0 | 0.0 |
The call was terminated by the customer before any discovery questions could be asked. |
| NR4 Platform education | 1 | fail | – | 0.0 |
The call ended before the agent had an opportunity to explain the platform. |
| NR5 First opportunity identified | 2 | fail | – | 0.0 |
The call ended before the agent could ask about a current requirement or schedule a callback. |
| NR6 Closure - one of three outcomes | 2 | fail | – | 0.0 |
The agent ended the call without securing a quote, specific callback, or platform walkthrough. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.734 heavy | 6.9s | 2.5s | 19.6s | 2.6s | 182.6 | 0 | 4 | 3 | 2 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
0.9s
Hello?
हॅलो?
agent
1.6s
Hello, is Mr. Digambar speaking?
हॅलो, दिगंबर सर बोलतायत?
customer
3.6s
Yes.
येस.
agent
4.2s
Sir, Anukriti speaking from JSW One, Jindal Steel.
सर अनुकृती बोलतीये JSW One मधून, जिंदाल स्टील.
customer
7.0s
Yes ma'am, my conversation has already happened.
हा मॅम, झालेलं आहे माझं बोलणं.
agent
9.0s
Has it happened? Okay sir.
झालेलं आहे का? चालेल सर.
agent
10.3s
Okay. Thank you.
ठीक आहे. थँक यू.