Call 21112178954978641 2026-09-16 · Anupreeti Mahadik · 1:40
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_MFG_CR_GI_GP_Coated_Sep26 | Send_Email | full conversation 32 turns, clean transcript (0% inaudible) | Hindi | 32 | supply_led (campaign_name:medium) |
Audio: clear: There is some minor background chatter and crosstalk, but it does not significantly impact transcription.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
1.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
1
/4 flags
segment: trader
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
+0.65
confidence high · +10/−1
from 8 hits
lexical only
lexical only
What to do differently next time biggest points lost first · the quotes are from real calls
−2.0 pts
Opener & permission
The agent identified herself and the company but failed to ask for permission to speak.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Yes, good evening sir. I was noticing, I am calling from JSW One, Raunak Mehta.
−2.0 pts
Hook (supply/price signal)
The agent did not provide a supply or price hook, instead immediately asking for the customer's requirement.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: The pricing is increasing even more, sir. It's going to open one and a half to two rupees higher on Monday.
−2.0 pts
Qualify
The agent captured some product specifications (thickness, width) but failed to ask for critical qualifying information like quantity or delivery location.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Yes, this requirement you had put in on the 15th-16th, have you purchased all this or have you put it on hold?
objection
The customer raised 1 objection
you did not answer:
send_price_will_think
You just tell me the rate.
Summary
The customer, a trader, confirmed a requirement for CR coils and asked for the price. The agent gathered basic specifications like thickness and width but did not complete discovery or qualification. The call ended abruptly with the agent agreeing to send a price list without setting a firm next step.
Coaching
When a customer asks for price early, acknowledge their request but maintain control of the call by explaining you need a few more details (like quantity and location) to provide an accurate landed cost.
Missed:
SL1 Opener & permission SL2 Hook (supply/price signal) SL3 Discovery (6 Qs) SL4 Pitch (2-3 USPs) SL5 Qualify SL6 Closure with next step
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| SL1 Opener & permission | 2 | fail | – | 0.0 | Sir, Anupreeti speaking from JSW One. The agent identified herself and the company but failed to ask for permission to speak. |
| SL2 Hook (supply/price signal) | 2 | fail | – | 0.0 |
The agent did not provide a supply or price hook, instead immediately asking for the customer's requirement. |
| SL3 Discovery (6 Qs) | 2 | partial | 3 | 1.0 | what is your end application? Meaning, are you in trading or manufacturing? The agent asked about business type, end application, and brand preference, covering 3 of the 6 discovery questions. |
| SL4 Pitch (2-3 USPs) | 1 | fail | – | 0.0 |
No USPs were pitched; the agent moved from discovery to ending the call. |
| SL5 Qualify | 2 | fail | – | 0.0 | Uh, in CR sir, what thickness? The agent captured some product specifications (thickness, width) but failed to ask for critical qualifying information like quantity or delivery location. |
| SL6 Closure with next step | 1 | fail | – | 0.0 | I will send you the price list. The agent agreed to send a price list but did not establish a specific, committed next step like a quote turnaround time or a scheduled callback. |
Objections supplementary — never inside the /10
| Type | State | Customer said | Rep replied |
|---|---|---|---|
| send_price_will_think | mishandled | You just tell me the rate. |
Alright. Okay. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.567 | 26.5s | 20.2s | 53.3s | 5.6s | 235.5 | 0 | 17 | 15 | 10 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
agent
1.1s
Hello
हेलो
customer
1.7s
Hello
हेलो
agent
2.5s
Royal Steel?
customer
3.6s
Hello
हेलो
agent
4.4s
Hello
हेलो
customer
5.1s
Yes?
हां जी?
agent
5.7s
Am I speaking with Royal Steel?
Royal Steel में बात हो रहा है?
customer
7.2s
Yes.
हां जी।
agent
7.9s
Sir, Anupreeti speaking from JSW One.
सर, अनुप्रीति बात कर रही हूं JSW One से।
customer
10.3s
Okay.
agent
11.5s
Sir, I wanted to know if you have any requirement for HR CR?
सर, कोई requirement है क्या जानना था आपका HR CR में?
customer
14.4s
Not HR, I need CR. What is the current price for CR? According to that...
HR नहीं, CR लगता है मेरेको। CR का price वगेरा क्या चल रहा है फिलहाल? उसके according...
agent
19.5s
Yes sir, your... one second.
जी सर, आपका... एक सेकंड।
agent
22.1s
I will send you the price list. Do you only deal in CR or do you deal in others as well?
Price list मैं भेजती हूं आपको। ये CR ही deal करते हो आप या बाकी भी deal करते हो?
customer
26.0s
[crosstalk] What happened? Yes, both cut CR only.
[crosstalk] क्या हुआ? हां दोनों CR ही कटती है।
agent
27.6s
Uh, in CR sir, what thickness?
अह CR में सर thickness कौनसा?
customer
29.4s
I need CR from point nine to one.
मेरेको CR में लगता है point nine से one.
agent
32.5s
Point nine to one. And 1250?
Point nine से one. And 1250?
customer
34.4s
It sometimes goes up to 1.5 as well.
1.5 तक भी चला जाता है कभी कभी।
agent
36.4s
Okay, okay.
customer
37.5s
Yes, 1250 into our 2500... 3100.
हां, 1250 into अपना 2500... 3100.
agent
40.4s
2500? Okay sir. 3100.
customer
42.3s
3100.
agent
43.8s
And sir, this, what is your end application? Meaning, are you in trading or manufacturing?
और सर ये आपका आपका end application क्या है? मतलब आप trading में हो, manufacturing में हो?
customer
47.5s
Trading.
agent
48.4s
Okay. Okay sir.
agent
50.1s
And only JSW, or will another make also do?
और JSW में ही क्या दूसरा make भी चलेगा?
customer
52.2s
Others will also do. You just tell me the rate.
दूसरे में भी चलेगा। मेरेको आप rate बता दीजिए।
agent
54.9s
Alright. Okay.
ठीक है। Okay.
customer
56.0s
Yes.
हां जी।
customer
57.2s
Okay, thank you.
agent
58.3s
Thank you.