Call 21112178972417791 2026-09-18 · Anupreeti Mahadik · 0:54
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_MFG_CR_GI_GP_Coated_Sep26 | General Enquiry | full conversation 19 turns, clean transcript (0% inaudible) | Marathi | 19 | supply_led (campaign_name:medium) |
Audio: clear: The customer's voice is slightly distant from the microphone.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
2.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
1
/4 flags
material: aluminium
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
-0.10
confidence high · +2/−2
from 6 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−2.0 pts
Opener & permission
The agent identified themself and the company but failed to ask for permission to speak before proceeding.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Yes, good evening sir. I was noticing, I am calling from JSW One, Raunak Mehta.
−2.0 pts
Hook (supply/price signal)
The agent did not provide a price or availability hook, instead jumping directly to asking for a requirement.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: The pricing is increasing even more, sir. It's going to open one and a half to two rupees higher on Monday.
−2.0 pts
Discovery (6 Qs)
No discovery questions were asked after the customer stated their need was for a different material.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Okay, so what do you manufacture, sir, by the way?
did well
Qualify
Sir, I wanted to ask if you have any requirement for GI coil.
Summary
The agent contacted the lead to ask about GI coil requirements. The customer clarified that their current need is for aluminium, a material JSW One does not supply. The agent confirmed this product was outside their catalogue and correctly ended the call.
Coaching
Remember to always ask for permission to speak at the start of the call, and then provide a value hook before asking if they have a requirement.
Missed:
SL1 Opener & permission SL2 Hook (supply/price signal) SL3 Discovery (6 Qs) SL4 Pitch (2-3 USPs) SL6 Closure with next step
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| SL1 Opener & permission | 2 | fail | – | 0.0 | Sir, Anukriti speaking from JSW One. The agent identified themself and the company but failed to ask for permission to speak before proceeding. |
| SL2 Hook (supply/price signal) | 2 | fail | – | 0.0 | Sir, I wanted to ask if you have any requirement for GI coil. The agent did not provide a price or availability hook, instead jumping directly to asking for a requirement. |
| SL3 Discovery (6 Qs) | 2 | fail | 0 | 0.0 |
No discovery questions were asked after the customer stated their need was for a different material. |
| SL4 Pitch (2-3 USPs) | 1 | fail | – | 0.0 |
No USPs were pitched as the call was disqualified early on a material mismatch. |
| SL5 Qualify | 2 | pass | – | 2.0 | Sir, I wanted to ask if you have any requirement for GI coil. The agent successfully asked if a current requirement exists, which is the core intent of this step. |
| SL6 Closure with next step | 1 | fail | – | 0.0 | Okay. Thank you. The call was ended without establishing any potential future follow-up or next step. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.57 | 16.2s | 12.2s | 25.6s | 3.5s | 188.9 | 0 | 9 | 10 | 3 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
1.0s
Hello.
हॅलो.
agent
1.5s
Hello. Sai Siddhi Enterprise?
हॅलो. साई सिद्धी एंटरप्राइज?
customer
2.8s
Yes, tell me.
हा बोला ना.
agent
3.2s
Sir, Anukriti speaking from JSW One.
सर, अनुकृती बोलतेय JSW One मधून.
customer
5.2s
From where?
कुठून?
agent
6.2s
JSW One, Jindal Steel.
JSW One, जिंदाल स्टील.
customer
7.8s
Tell me, madam.
बोला ना मॅडम.
agent
8.5s
Sir, I wanted to ask if you have any requirement for GI coil.
सर, काही रिक्वायरमेंट आहे का विचारायचं होतं GI coil मध्ये.
customer
11.5s
Not in GI right now, right now I have it in aluminium.
आता GI मध्ये नाही, आता माझं aluminium मध्ये आहे.
agent
14.2s
In aluminium?
Aluminium मध्ये?
customer
15.0s
Yes.
हो.
agent
15.5s
Okay. Don't you do MS metal now, in GI GP?
अच्छा. MS metal नाही करत का तुम्ही आता GI GP मध्ये?
customer
19.0s
No, I do GI GP now, but right now my requirement is in aluminium. Another job has come up. The work is in that, I mean.
नाही, आता GI GP मध्ये करतो, पण आता माझी रिक्वायरमेंट aluminium मध्ये आहे. एक काम दुसरं आलेलं. त्याच्यामध्ये आहे काम म्हटलं.
agent
23.0s
We don't do aluminium, sir. Aluminium and SS.
Aluminium नाही सर करत आपण. Aluminium आणि SS.
customer
25.5s
You don't?
नाही का?
agent
26.0s
No.
नाही.
customer
26.5s
Okay, it's fine, madam.
ओके, चालेल मॅडम.
agent
27.8s
Okay. Thank you.
चालेल. थँक्यू.
customer
28.8s
Okay.
ओके.