Call 21112178843685341 2026-09-03 · Anupreeti Mahadik · 0:50
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_Inte_MFG_M1_3_NoEnq_Sep26 | No_requirement | full conversation 9 turns, clean transcript (0% inaudible) | Hindi | 9 | new_registration (campaign_name:medium) |
Audio: clear: The agent's voice is slightly softer than the customer's, but both are clearly audible.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
0.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
0
/4 flags
clean lead
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
0.01
confidence high · +10/−6
from 8 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
rejection
What to do differently next time biggest points lost first · the quotes are from real calls
−3.0 pts
Full discovery (8 Qs)
The call ended before any discovery questions could be asked.
How Sajal Bhaskar did it on a
10.0/10 call —
[Customer:] ESP सर्विसेस... [Rep:] आप कौन सा ब्रांड में लेते हो शीट्स जनरली?... [Customer:] चार से पांच टन चाहिए मुझे मिनिमम... [Rep:] Payment sir, 100% advance.
−2.0 pts
First opportunity identified
The agent asked for a requirement but did not schedule a specific callback date when the customer said no.
How Sajal Bhaskar did it on a
10.0/10 call —
I will call you tomorrow afternoon after 12 or 1 o'clock.
−2.0 pts
Closure - one of three outcomes
The call ended without a quote, a specific callback date, or a walkthrough scheduled.
How Sajal Bhaskar did it on a
10.0/10 call —
[Customer:] मैं आपको कल दोपहर बारह एक बजे के बाद फोन करता हूं। चलेगा? [Agent:] हां चलेगा, चलेगा।
Summary
The agent called a newly registered contact and immediately asked for a requirement. The customer stated they had a requirement recently but it was already fulfilled and they have no current need. The agent accepted this and ended the call without attempting any discovery or scheduling a future follow-up.
Coaching
When a customer says they have no current requirement, you must try to schedule a specific date for a future callback instead of immediately ending the call.
Missed:
NR1 Warm welcome opener NR2 Verify basic profile (4 Qs) NR3 Full discovery (8 Qs) NR4 Platform education NR5 First opportunity identified NR6 Closure - one of three outcomes
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| NR1 Warm welcome opener | 1 | fail | – | 0.0 |
The opener was a direct sales question, not a warm welcome positioning the agent as a helper for a new registration. |
| NR2 Verify basic profile (4 Qs) | 1 | fail | 0 | 0.0 |
No profile verification questions were asked before the customer shut down the call. |
| NR3 Full discovery (8 Qs) | 3 | fail | 0 | 0.0 |
The call ended before any discovery questions could be asked. |
| NR4 Platform education | 1 | fail | – | 0.0 |
The platform's value proposition was not explained. |
| NR5 First opportunity identified | 2 | fail | – | 0.0 | Sir, I wanted to know if you have any requirement for MS sheet? The agent asked for a requirement but did not schedule a specific callback date when the customer said no. |
| NR6 Closure - one of three outcomes | 2 | fail | – | 0.0 |
The call ended without a quote, a specific callback date, or a walkthrough scheduled. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.535 | 7.6s | 6.6s | 35.8s | 2.7s | 260.5 | 0 | 4 | 5 | 2 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
0.6s
Hello?
हेलो?
agent
1.3s
Hello, is this Rishikesh sir speaking?
हेलो, ऋषिकेश सर बोलता है?
customer
2.8s
Yes, speaking.
हां जी, बोल रहा हूं।
agent
3.8s
Sir, this is Anukriti calling from JSW One.
सर, अनुकृति बात कर रही हूं JSW One से।
customer
6.3s
Yes, tell me.
हां जी, बोलिए।
agent
7.1s
Sir, I wanted to know if you have any requirement for MS sheet?
सर, कोई requirement है क्या जानना था आपका MS sheet में?
customer
10.1s
Uh ma'am, no ma'am, no requirement, the one I had ma'am, that's done, it's completed.
अह मैम, नहीं मैम, कोई भी requirement, जो एक था मैम वो हो गया, complete हो गया मेरा।
agent
14.2s
Okay. That's fine, sir. Thank you.
Okay. चलेगा सर। Thank you.
customer
16.0s
Okay, sure, thank you.