Call 21112178962247911 2026-09-17 · Anupreeti Mahadik · 1:06
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_MFG_CR_GI_GP_Coated_Sep26 | General Enquiry | full conversation 20 turns, clean transcript (0% inaudible) | Hindi | 20 | supply_led (campaign_name:medium) |
Audio: clear: There is some background chatter on the customer's line, but it does not significantly impede transcription.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
2.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
1
/4 flags
segment: trader
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
-0.18
confidence high · +1/−3
from 5 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−2.0 pts
Hook (supply/price signal)
The agent did not lead with a supply or price hook, instead jumping directly to asking about requirements.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: The pricing is increasing even more, sir. It's going to open one and a half to two rupees higher on Monday.
−2.0 pts
Discovery (6 Qs)
Agent only asked one discovery question ('are you in manufacturing or in retailing?'), which is below the threshold for a pass.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Okay, so what do you manufacture, sir, by the way?
−2.0 pts
Qualify
Agent asked for a requirement and quantity, but failed to capture the quantity or confirm stock availability on the call.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Yes, this requirement you had put in on the 15th-16th, have you purchased all this or have you put it on hold?
did well
Opener & permission
Hello, Sagar Enterprise? ... Sir, this is Anushree speaking from JSW One's side.
Summary
The customer, a retailer, immediately inquired about a specific GI sheet specification. The agent attempted to qualify by asking for quantity but was deflected by the customer's insistence on a stock check first. The call ended with the agent promising to check stock and call back, without capturing the full requirement or setting a firm next step.
Coaching
When a customer immediately asks for a specific product, acknowledge it but try to complete discovery first to understand their business before getting stuck on a single stock check.
Missed:
SL2 Hook (supply/price signal) SL3 Discovery (6 Qs) SL4 Pitch (2-3 USPs) SL5 Qualify SL6 Closure with next step
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| SL1 Opener & permission | 2 | pass | – | 2.0 | Hello, Sagar Enterprise? ... Sir, this is Anushree speaking from JSW One's side. Agent greeted, used the customer's name, and identified herself and the company; the customer's response gave implicit permission to proceed. |
| SL2 Hook (supply/price signal) | 2 | fail | – | 0.0 |
The agent did not lead with a supply or price hook, instead jumping directly to asking about requirements. |
| SL3 Discovery (6 Qs) | 2 | fail | 1 | 0.0 |
Agent only asked one discovery question ('are you in manufacturing or in retailing?'), which is below the threshold for a pass. |
| SL4 Pitch (2-3 USPs) | 1 | fail | – | 0.0 |
The call ended before any USPs were pitched. |
| SL5 Qualify | 2 | fail | – | 0.0 |
Agent asked for a requirement and quantity, but failed to capture the quantity or confirm stock availability on the call. |
| SL6 Closure with next step | 1 | fail | – | 0.0 |
The agent's closing 'I will check and tell you' is not a committed next step with a specific timeframe. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.584 | 15.7s | 11.2s | 39.1s | 2.3s | 275.2 | 0 | 10 | 10 | 6 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
0.9s
Hello.
agent
1.5s
Hello, Sagar Enterprise?
customer
2.7s
Yes.
हाँ जी।
agent
3.3s
Sir, this is Anushree speaking from JSW One's side.
सर अनुश्री ती बात करू JSW One साईड.
customer
5.0s
Yes ma'am, tell me.
हाँ मैडम बोलिए।
agent
6.2s
Sir, I wanted to ask if you have any requirement for GI sheets.
सर, काय रिक्वायरमेंट आहे का विचारायचं होत जी आय शीट मध्ये.
customer
8.8s
Do you have 30 1525? In GI?
thirty fifteen twenty five में है? GI में?
agent
11.2s
Uh, what is the thickness? Point three?
अह थिकनेस कितना है? point three?
customer
12.9s
Point three.
point three.
agent
13.6s
Fifteen twenty five, so it's regular?
fifteen twenty five सो रेगुलर है?
customer
15.3s
Yes, it's regular, ma'am.
हाँ रेगुलर है मैडम।
agent
16.6s
And sir, I mean, what is the requirement quantity?
और सर मतलब कितना रिक्वायरमेंट है?
customer
18.4s
First, tell me if you have the stock or not.
क्या स्टॉक है की नहीं पहेले ये तो बताओ।
agent
20.1s
Stock, sir, I will check and tell you.
स्टॉक सर मैं करके बताती हूँ आपको।
customer
21.5s
Yes, tell me if you have it or not. I don't think you will have it. Still, tell me.
हाँ है की नहीं बताओ, मेरे हिसाब से नहीं होगा आपके पास। फिर भी बताओ।
agent
24.5s
This, sir, are you in manufacturing or in retailing?
यह सर आप मैन्युफैक्चरिंग में हो या रिटेलिंग में हो?
customer
26.9s
Mine is retailing, ma'am.
रिटेलिंग है मैडम मेरा।
agent
28.2s
Okay. I will check and tell you.
ओके। चेक करके बताती हूँ मैं आपको।
customer
30.0s
Okay.
ठीक है।
agent
30.8s
Yes.
जी।