21112178841755161 · Call

Call 21112178841755161 2026-09-03 · Anupreeti Mahadik · 2:31

Campaign	Disposition	Could we hear it?	Language	Turns	Pitch type
IS_Inte_MFG_M1_3_NoEnq_Sep26	Wrap up time exceeded :0	full conversation 39 turns, clean transcript (0% inaudible)	Marathi	39	new_registration (campaign_name:medium)

Audio: clear: Some light background noise is present but does not affect transcription.

The four signals separate columns, separate owners

1 · Pitch adherence

the REP

4.0/10

no conversation

USP relevance: none

2 · Customer quality

the LEAD we handed over

1 /4 flags

material: SS (Stainless Steel)

3 · Supply

none

4 · Sentiment

the CUSTOMER

+0.31

confidence high · +6/−1 from 12 hits
0.6*lexical + 0.4*prior

What to do differently next time biggest points lost first · the quotes are from real calls

−3.0 pts Full discovery (8 Qs) The agent only asked about business type and stumbled into payment terms, missing the threshold for a partial pass.

How Sajal Bhaskar did it on a 10.0/10 call —

[Customer:] ESP सर्विसेस... [Rep:] आप कौन सा ब्रांड में लेते हो शीट्स जनरली?... [Customer:] चार से पांच टन चाहिए मुझे मिनिमम... [Rep:] Payment sir, 100% advance.

−1.0 pts Warm welcome opener The agent did not provide a warm welcome or position as a helper, instead opening with a direct sales question.

How Sajal Bhaskar did it on a 10.0/10 call —

आपका सर ये अकाउंट Arjun Enterprise रिसेंटली रजिस्टर हुआ था, तो थोड़ा जानना था मतलब आपका सिर्फ ट्रेडिंग का ही काम है कि और भी चीजें हैं?

−1.0 pts Verify basic profile (4 Qs) The agent asked zero of the four required basic profile questions.

How Sajal Bhaskar did it on a 10.0/10 call —

आपका सर ये अकाउंट Arjun Enterprise रिसेंटली रजिस्टर हुआ था... [Customer:] ये मेरा खुद का है ना... तलोज़ा से करोगे तो 63100 चल रहा था... मैं दूसरे नंबर से WhatsApp करता हूं, वो वाला कर लीजिएगा।

objection The customer raised 1 objection you did not answer: price

And what is the difference in rate compared to the market?

did well

First opportunity identified

But I can send it to you tomorrow, not today, today is a holiday.

Closure - one of three outcomes

That's fine, sir, no problem. Send it tomorrow.

Summary

The customer, an industrial furnace manufacturer, inquired about both MS and SS steel. The agent correctly stated that SS is not available but failed to perform structured discovery for the MS requirement. Despite the weak pitch opening, the agent captured some initial CR specs and secured a commitment from the customer to send the full requirement via WhatsApp the next day.

Coaching

Follow the script's discovery questions (NR2, NR3) to understand the customer's business before asking for an order; this builds trust and helps you tailor the pitch.

Missed: NR1 Warm welcome opener NR2 Verify basic profile (4 Qs) NR3 Full discovery (8 Qs) NR4 Platform education

Module 1 — step by step every result carries its evidence quote

Step	Wt	Result	Qs	Earned	Evidence from the transcript
NR1 Warm welcome opener	1	fail	–	0.0	Sir, do you have any requirement for MS steel? The agent did not provide a warm welcome or position as a helper, instead opening with a direct sales question.
NR2 Verify basic profile (4 Qs)	1	fail	0	0.0	The agent asked zero of the four required basic profile questions.
NR3 Full discovery (8 Qs)	3	fail	3	0.0	What do you manufacture, sir? The agent only asked about business type and stumbled into payment terms, missing the threshold for a partial pass.
NR4 Platform education	1	fail	–	0.0	The agent did not explain the platform's value propositions like transparent pricing, TCs, or stockyard availability.
NR5 First opportunity identified	2	pass	–	2.0	But I can send it to you tomorrow, not today, today is a holiday. The agent identified a live requirement for CR, captured initial specs, and got a commitment for the full requirement the next day.
NR6 Closure - one of three outcomes	2	pass	–	2.0	That's fine, sir, no problem. Send it tomorrow. The call ended with a specific next action agreed: the customer will send their requirement 'tomorrow'.

Objections supplementary — never inside the /10

Type	State	Customer said	Rep replied
price	mishandled	And what is the difference in rate compared to the market?	Market, in HR at least, our rate is very competitive.

Conversation mechanics measured from turn timings, not judged by the LLM

Talk ratio	Agent talk	Customer talk	Dead air	Longest monologue	WPM	Interrupts	Agent turns	Cust turns	Q marks
0.527	33.5s	30.1s	87.4s	5.3s	281.2	0	20	19	3

Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)

customer

1.2s

Hello

हॅलो

agent

1.8s

Hello

हॅलो

customer

2.5s

Yes, Shahji Devirupe?

हा, शाहजी देविरुपे?

agent

4.2s

Yes.

हो.

agent

4.8s

Sir, Anukriti speaking from JSW One.

सर, अनुकृती बोलतीये JSW One मधून.

customer

7.3s

Speak.

बोला.

agent

8.1s

Sir, do you have any requirement for MS steel?

सर, काय requirement आहे का MS steel मध्ये?

customer

10.2s

Yes, we need both MS and SS.

हो, आम्हाला MS आणि SS दोन्ही लागतं.

agent

12.4s

Sir, then if you have a live requirement, tell me. I can then give you good rates.

सर, मग आता live requirement असेल तर सांगा मला. मी मग चांगले rate देऊ शकते तुम्हाला.

customer

16.4s

Where are you speaking from now?

कुठून बोलताय म्हणजे तुम्ही आता?

agent

18.2s

Sir, Jindal Steel, JSW One, I'm calling from Mumbai.

सर, जिंदाल स्टील, JSW One, मुंबई वरून बोलतीये.

customer

20.4s

Okay. But do you provide in retail?

अच्छा. पण तुम्ही रिटेल मध्ये देता का?

agent

22.6s

Meaning, are you talking about a credit basis?

म्हणजे credit basis वर बोलताय का तुम्ही?

customer

24.4s

No, no, no. My payment is immediate.

नाही नाही नाही. माझं payment immediate असतं.

agent

26.5s

Yes, yes.

हा हा.

customer

27.0s

But suppose ten pieces are needed, five pieces are needed, do we provide like that?

पण समजा दहा piece पाहिजे, पाच piece पाहिजे, असं देतो का आपण?

agent

30.2s

Sir, how it is for us, if it's HR, then the MOQ is five tons, and for CR, it's three tons.

आपलं सर कसं आहे, HR चं जर असेल, तर पाच टन MOQ आहे आणि CR चं तीन टन आहे.

agent

35.0s

Minimum requirement.

customer

36.2s

Okay.

अच्छा.

customer

37.3s

And what is the difference in rate compared to the market?

आणि rate मध्ये काय फरक पडतो म्हणजे मार्केट पेक्षा तुमचा?

agent

39.5s

Market, in HR at least, our rate is very competitive. You tell me the inquiry once, I'll do accordingly then.

मार्केट, HR मध्ये तरी आपलं खूप competitive rate आहे. तुम्ही मला inquiry सांगा एकदा, मी तसं करते मग.

agent

43.8s

What do you manufacture, sir?

तुम्ही काय manufacture करता सर?

customer

45.2s

We do manufacturing of industrial furnaces and ovens.

आम्ही manufacturing करतो industrial furnace आणि oven.

agent

47.8s

Okay. And...

अच्छा. आणि...

customer

48.7s

And now laser... we need CR.

आणि आता laser... आम्हाला CR लागतं.

agent

50.4s

Yes.

हा.

customer

51.1s

Um, 1.5 mm, 1.2 mm.

अं, दीड mm, 1.2 mm.

customer

53.5s

And we need SS 1 mm.

आणि SS लागतं 1 mm.

agent

55.1s

SS, sir, we don't do.

SS सर आपण नाही करत.

agent

57.2s

Um, we do MS, yes.

अं, MS च करतो, हा.

customer

58.9s

Okay. Our sizes are, 1500 by 3000 and 2500 by 1250. Or can you also give us 4 meter by 2 meter?

बर. आमच्या sizes काय, पंधराशे by तीन हजार आणि पंचवीसशे by बाराशे पन्नास. किंवा तुम्ही चार मीटर by दोन मीटर पण देऊ शकता का आम्हाला?

agent

64.5s

We can do that as well. I'll WhatsApp you once. You send me the requirement on my... this is the system's number. I will WhatsApp you from this number.

तसं पण करू. मी तुम्हाला एकदा WhatsApp करते. तुम्ही मला requirement पाठवा माझ्या... ह्या system चा नंबर आहे. मी तुम्हाला ह्या नंबर वरून WhatsApp करते.

customer

69.8s

Then send it.

मग पाठवा.

customer

70.8s

Do it, do it.

करा करा.

agent

71.5s

Okay, okay.

customer

72.3s

But I can send it to you tomorrow, not today, today is a holiday.

पण मी तुम्हाला उद्या पाठवू शकतो, आज नाही, आज सुट्टी आहे.

agent

74.3s

That's fine, sir, no problem. Send it tomorrow. Tomorrow our...

चालेल सर, काही हरकत नाही. उद्या पाठवा तुम्ही. उद्या आपलं...

customer

76.6s

Fine.

चालेल.

agent

78.1s

Thank you.