Call 21112178841537451 2026-09-03 · Anupreeti Mahadik · 0:40
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_Inte_MFG_M1_3_NoEnq_Sep26 | General Enquiry | full conversation 8 turns, clean transcript (0% inaudible) | Marathi | 8 | new_registration (campaign_name:medium) |
Audio: noisy: There is some background noise throughout the call, but the main speakers are clear.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
1.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
0
/4 flags
clean lead
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
0.00
confidence high · +0/−0
from 0 hits
0.7*prior (damped - label alone is weak)
0.7*prior (damped - label alone is weak)
What to do differently next time biggest points lost first · the quotes are from real calls
−3.0 pts
Full discovery (8 Qs)
The call was terminated by the customer before any discovery questions could be asked.
How Sajal Bhaskar did it on a
10.0/10 call —
[Customer:] ESP सर्विसेस... [Rep:] आप कौन सा ब्रांड में लेते हो शीट्स जनरली?... [Customer:] चार से पांच टन चाहिए मुझे मिनिमम... [Rep:] Payment sir, 100% advance.
−2.0 pts
First opportunity identified
The agent did not schedule a specific callback time, instead suggesting a vague WhatsApp message.
How Sajal Bhaskar did it on a
10.0/10 call —
I will call you tomorrow afternoon after 12 or 1 o'clock.
−2.0 pts
Closure - one of three outcomes
The call ended without achieving any of the required closure outcomes.
How Sajal Bhaskar did it on a
10.0/10 call —
[Customer:] मैं आपको कल दोपहर बारह एक बजे के बाद फोन करता हूं। चलेगा? [Agent:] हां चलेगा, चलेगा।
did well
Warm welcome opener
Sir, Anushruti speaking from JSW One.
Summary
The agent initiated a call to a new registration. The customer immediately stated they were busy unloading material and asked to be called back in five minutes. The agent agreed and offered to send a WhatsApp message, but the call ended abruptly before a firm next step was confirmed.
Coaching
When the customer offers a callback time like "in five minutes," your first priority is to confirm it, e.g., "Okay sir, I will call you back in 10 minutes," before suggesting other options.
Missed:
NR2 Verify basic profile (4 Qs) NR3 Full discovery (8 Qs) NR4 Platform education NR5 First opportunity identified NR6 Closure - one of three outcomes
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| NR1 Warm welcome opener | 1 | pass | – | 1.0 | Sir, Anushruti speaking from JSW One. The agent provided a standard, non-pushy opening identifying herself and the company. |
| NR2 Verify basic profile (4 Qs) | 1 | fail | 1 | 0.0 | Saikrupa Enterprises? The agent only confirmed the company name before the customer interrupted the call; this is below the threshold for a partial pass. |
| NR3 Full discovery (8 Qs) | 3 | fail | 0 | 0.0 |
The call was terminated by the customer before any discovery questions could be asked. |
| NR4 Platform education | 1 | fail | – | 0.0 |
The call ended before the agent had an opportunity to explain the platform. |
| NR5 First opportunity identified | 2 | fail | – | 0.0 | Shall I WhatsApp you on that number? The agent did not schedule a specific callback time, instead suggesting a vague WhatsApp message. |
| NR6 Closure - one of three outcomes | 2 | fail | – | 0.0 |
The call ended without achieving any of the required closure outcomes. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.561 | 5.5s | 4.3s | 30.2s | 2.3s | 196.4 | 0 | 4 | 4 | 2 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
0.7s
Hello
हॅलो
agent
1.2s
Yes
हा
agent
1.6s
Saikrupa Enterprises?
साईकृपा एंटरप्राइजेस?
customer
2.7s
Speak
बोला
agent
3.2s
Sir, Anushruti speaking from JSW One.
सर, अनुश्रुती बोलती है JSW One मधून.
customer
5.6s
Madam, our material is being unloaded. Should I call in five minutes?
मॅडम, आमचं थोडं material खाली होतंय. पाच मिनिटात फोन करू का?
agent
9.0s
That's fine. Shall I WhatsApp you on that number?
चालेल. तुम्हाला मी WhatsApp करते त्या नंबरवर का?
customer
11.6s
Hey Vijay
अरे विजय