Call 21112178850053931 2026-09-04 · Anupreeti Mahadik · 1:19
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_Inte_MFG_M1_3_NoEnq_Sep26 | No_requirement | full conversation 20 turns, clean transcript (0% inaudible) | Hindi | 20 | new_registration (campaign_name:medium) |
Audio: clear: There is some minor background noise but it does not affect transcription.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
0.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
2
/4 flags
segment: construction
material: None
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
-0.59
confidence high · +2/−31
from 21 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−3.0 pts
Full discovery (8 Qs)
Only one discovery question was attempted before the customer disqualified themselves; the call did not progress to full discovery.
How Sajal Bhaskar did it on a
10.0/10 call —
[Customer:] ESP सर्विसेस... [Rep:] आप कौन सा ब्रांड में लेते हो शीट्स जनरली?... [Customer:] चार से पांच टन चाहिए मुझे मिनिमम... [Rep:] Payment sir, 100% advance.
−2.0 pts
First opportunity identified
After the customer stated no current requirement, no specific callback date was scheduled.
How Sajal Bhaskar did it on a
10.0/10 call —
I will call you tomorrow afternoon after 12 or 1 o'clock.
−2.0 pts
Closure - one of three outcomes
The call ended without a defined next step (quote, callback, or walkthrough).
How Sajal Bhaskar did it on a
10.0/10 call —
[Customer:] मैं आपको कल दोपहर बारह एक बजे के बाद फोन करता हूं। चलेगा? [Agent:] हां चलेगा, चलेगा।
Summary
The agent contacted a newly registered user from 'Pala Construction'. The customer clarified he is a repair and maintenance contractor and does not use MS steel. His primary need is for readymix, which he noted is not yet available on the JSW One platform, and a smaller amount of cement. The call ended after this disqualification.
Coaching
For a new registration, always start by welcoming the customer and understanding their business before asking for a requirement. Your opening 'Do you have a requirement?' can feel like a cold call and misses the opportunity to build rapport.
Missed:
NR1 Warm welcome opener NR2 Verify basic profile (4 Qs) NR3 Full discovery (8 Qs) NR4 Platform education NR5 First opportunity identified NR6 Closure - one of three outcomes
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| NR1 Warm welcome opener | 1 | fail | – | 0.0 | Okay. I wanted to know if you have any requirement in MS steel, sir? The agent opened with a direct requirement check, which is pushy and not a warm welcome for a new registration. |
| NR2 Verify basic profile (4 Qs) | 1 | fail | 0 | 0.0 |
No basic profile questions (name, city, procurement role, contact) were asked. |
| NR3 Full discovery (8 Qs) | 3 | fail | 1 | 0.0 | You don't deal in steel at all, sir? Only one discovery question was attempted before the customer disqualified themselves; the call did not progress to full discovery. |
| NR4 Platform education | 1 | fail | – | 0.0 |
The platform was not explained; the customer mentioned it, but the agent did not elaborate on its benefits. |
| NR5 First opportunity identified | 2 | fail | – | 0.0 |
After the customer stated no current requirement, no specific callback date was scheduled. |
| NR6 Closure - one of three outcomes | 2 | fail | – | 0.0 |
The call ended without a defined next step (quote, callback, or walkthrough). |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.397 | 12.6s | 19.1s | 47.3s | 2.6s | 271.4 | 0 | 9 | 11 | 3 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
0.6s
Hello.
agent
1.1s
Hello.
customer
1.5s
Pala Construction.
customer
2.7s
Yes ma'am, please tell me.
Yes ma'am, बोलिए ना।
agent
4.0s
Uh sir, Anukriti is speaking from JSW One. Jindal Steel.
अह सर, अनुकृति बात कर रही हूं JSW One से। Jindal Steel.
customer
6.7s
Okay.
agent
7.2s
Okay. I wanted to know if you have any requirement in MS steel, sir?
Okay. Requirement है क्या जानना था सर MS steel में?
customer
9.7s
No no ma'am, I don't have any requirement in MS steel right now.
नहीं नहीं मैम, MS steel में कोई requirement नहीं है अभी।
agent
12.2s
Okay. You don't deal in steel at all, sir?
Okay. आप deal ही नहीं करते हो क्या सर steel में?
customer
14.3s
What are you saying?
क्या बोल रहे हो?
agent
14.9s
You don't deal in steel, MS steel?
Steel में deal नहीं करते हो क्या आप MS steel?
customer
16.7s
No no, I don't deal in steel. I am actually a repair and maintenance contractor, so I need cement and readymix. So readymix is not yet listed on JSW One.
नहीं नहीं, steel में deal नहीं करता हूं। मैं actually मैं repair and maintenance contractor हूं, तो मुझे cement and readymix लगता है। तो JSW One पे readymix अभी list नहीं हुआ है।
agent
23.7s
Yes.
हां।
customer
24.4s
That's why.
इसके लिए।
agent
24.9s
We have cement, sir.
Cement है सर अपना।
customer
26.4s
You have cement ma'am, that's correct. But uh I need both cement and readymix. So the quantity of cement required is less, readymix is required more.
Cement है मैम, बराबर है। But uh मैं ना cement and readymix दोनों लगता है मुझे। तो cement quantity में कम लगता है, readymix ज्यादा लगता है।
agent
32.3s
Okay, got it sir. Alright sir, that's fine. Okay.
Okay, got it sir. ठीक है सर, चलेगा। Okay.
customer
34.7s
Okay.
agent
35.1s
Thank you.
customer
35.5s
Welcome.