Call 21112178849968711 2026-09-04 · Anupreeti Mahadik · 2:24
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_Inte_MFG_M1_3_NoEnq_Sep26 | Send_Email | full conversation 31 turns, clean transcript (0% inaudible) | English | 31 | new_registration (campaign_name:medium) |
Audio: clear: Some background office noise is present but does not affect transcription.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
3.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
0
/4 flags
clean lead
3 · Supply
US
not_in_stockyard
Customer states the required material is not available on the online platform, and the agent needs to check with the team for availability.
4 · Sentiment
the CUSTOMER
+0.38
confidence high · +4/−2
from 16 hits
lexical only
lexical only
What to do differently next time biggest points lost first · the quotes are from real calls
−3.0 pts
Full discovery (8 Qs)
Only one of the eight discovery questions was asked (end application); business type, volume, brands, and buying history were all missed.
How Sajal Bhaskar did it on a
10.0/10 call —
[Customer:] ESP सर्विसेस... [Rep:] आप कौन सा ब्रांड में लेते हो शीट्स जनरली?... [Customer:] चार से पांच टन चाहिए मुझे मिनिमम... [Rep:] Payment sir, 100% advance.
−2.0 pts
Closure - one of three outcomes
The call ended with a vague promise to check stock and connect on WhatsApp, not a specific, committed next step like a quote or callback time.
How Sajal Bhaskar did it on a
10.0/10 call —
[Customer:] मैं आपको कल दोपहर बारह एक बजे के बाद फोन करता हूं। चलेगा? [Agent:] हां चलेगा, चलेगा।
−1.0 pts
Verify basic profile (4 Qs)
Only one of the four required questions was asked (procurement city); name, role, and contact details were missed.
How Sajal Bhaskar did it on a
10.0/10 call —
आपका सर ये अकाउंट Arjun Enterprise रिसेंटली रजिस्टर हुआ था... [Customer:] ये मेरा खुद का है ना... तलोज़ा से करोगे तो 63100 चल रहा था... मैं दूसरे नंबर से WhatsApp करता हूं, वो वाला कर लीजिएगा।
did well
Warm welcome opener
Good evening, sir. Sir, this is Anupriti from JSW One. Is this the right time?
First opportunity identified
I required 20 mm E350... The width is yeah yeah, uh 2 meter by 6.3... 20 ton.
Summary
The customer, an equipment manufacturer from Pune, stated a specific requirement for 20 tons of 20mm E350 BR plates, noting they were not on the online platform. The agent captured the material specs and a quality requirement for flatness. The call ended with the agent promising to check availability and connect via WhatsApp.
Coaching
When a customer starts with a specific need, first capture it, then pivot to the discovery script to understand their full business context before promising to check stock.
Missed:
NR2 Verify basic profile (4 Qs) NR3 Full discovery (8 Qs) NR4 Platform education NR6 Closure - one of three outcomes
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| NR1 Warm welcome opener | 1 | pass | – | 1.0 | Good evening, sir. Sir, this is Anupriti from JSW One. Is this the right time? The agent used a polite, standard opener. |
| NR2 Verify basic profile (4 Qs) | 1 | fail | 1 | 0.0 |
Only one of the four required questions was asked (procurement city); name, role, and contact details were missed. |
| NR3 Full discovery (8 Qs) | 3 | fail | 1 | 0.0 |
Only one of the eight discovery questions was asked (end application); business type, volume, brands, and buying history were all missed. |
| NR4 Platform education | 1 | fail | – | 0.0 |
The agent did not explain any platform benefits, even after the customer mentioned the platform. |
| NR5 First opportunity identified | 2 | pass | – | 2.0 | I required 20 mm E350... The width is yeah yeah, uh 2 meter by 6.3... 20 ton. The customer opened with a requirement, and the agent successfully captured the full specification. |
| NR6 Closure - one of three outcomes | 2 | fail | – | 0.0 |
The call ended with a vague promise to check stock and connect on WhatsApp, not a specific, committed next step like a quote or callback time. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.711 | 90.8s | 36.9s | 16.3s | 49.9s | 119.6 | 0 | 15 | 16 | 7 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
0.9s
Hello.
agent
2.4s
Hello.
customer
2.9s
Hello.
agent
3.5s
Good evening, sir.
customer
4.7s
Yes.
agent
5.4s
Sir, this is Anupriti from JSW One. Is this the right time?
customer
8.3s
Uh, uh, actually regarding the requirements, actually we required bigger plates. I have talked to your representative last time also. So, ha, on on your online platform, these material are not available.
agent
20.0s
Okay, okay, okay.
customer
21.7s
Okay?
agent
22.1s
Okay. Uh, could you could you share me just uh requirement once? I'll just check it again and I'll confirm.
agent
28.5s
I'll send you hi on WhatsApp. You just need to send me uh just a requirement. I'll confirm and I'll tell you whatever it is.
customer
35.8s
Okay, okay. I required 20 mm E350.
agent
40.0s
Uh, 20 mm E350. BR uh BR grade, sir?
customer
44.2s
E350 BR, right?
customer
46.0s
E50 BR, yes.
agent
47.2s
Yeah. And uh what is the required this thing, width and length?
customer
50.8s
The width is yeah yeah, uh 2 meter by 6.3.
agent
54.8s
2 meter by 6.3. Okay.
customer
56.8s
Yeah.
agent
57.5s
And what is the quantity?
customer
58.9s
20 ton.
agent
59.9s
20 ton. And one more thing I wanted to confirm, your location over here is Pune. So is this right? Delivery okay, okay sir. I'll just check with the team and I'll confirm whether we are having this requirement or not.
customer
110.0s
Yeah, one more requirement is the material should be flat. It should not be have a, yeah, I required the flat material only. If it has got a bend, then we may reject that material.
agent
118.8s
Got it, got it, sir. May I know sir what application you're having for this plate?
customer
123.2s
Is a fabrication, is a equipment manufacturing.
agent
126.0s
Equipment manufacturing. Okay. Okay, sir. Thank you.
customer
130.0s
Okay.
agent
130.8s
Yes. I'll just WhatsApp you my number. You can text me over there or I'll just send you hi.
customer
136.8s
Okay, okay. Yeah.
agent
138.2s
Thank you.
customer
139.2s
Yeah.