Call 21112178946832421 2026-09-15 · Anupreeti Mahadik · 2:24
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_MFG_HR_HRPO_Sep26 | General Enquiry | full conversation 38 turns, clean transcript (0% inaudible) | Hindi | 38 | supply_led (campaign_name:medium) |
Audio: clear: Background chatter from other sales agents is present but doesn't significantly overlap with the main speakers.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
2.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
0
/4 flags
clean lead
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
+0.30
confidence high · +3/−0
from 8 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−2.0 pts
Opener & permission
Agent greeted and identified self/company but failed to ask for permission to speak.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Yes, good evening sir. I was noticing, I am calling from JSW One, Raunak Mehta.
−2.0 pts
Hook (supply/price signal)
Agent did not provide a supply or price hook, instead jumping directly to asking for a requirement.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: The pricing is increasing even more, sir. It's going to open one and a half to two rupees higher on Monday.
−2.0 pts
Discovery (6 Qs)
Agent asked no discovery questions about the customer's business, manufacturing, or procurement habits.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Okay, so what do you manufacture, sir, by the way?
did well
Qualify
CUSTOMER: Okay, I have a requirement in that, it's 1800, 6300, 5 mm and 1250, 6300, 6 mm.
Summary
The agent called a fabrication company to solicit business. The customer mentioned a past inquiry where they did not receive a rate, then provided a new requirement for HR sheets in two different sizes. The agent confirmed the material specifications, but the call ended abruptly without a quote being offered or a clear next step being established.
Coaching
You jumped straight to asking for a requirement without building any value. Always follow the structure: open with permission, deliver the hook to create interest, then use discovery questions to understand the customer's business before asking for an order.
Missed:
SL1 Opener & permission SL2 Hook (supply/price signal) SL3 Discovery (6 Qs) SL4 Pitch (2-3 USPs) SL6 Closure with next step
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| SL1 Opener & permission | 2 | fail | – | 0.0 | AGENT: Hello, I am calling from the JSW One platform. Agent greeted and identified self/company but failed to ask for permission to speak. |
| SL2 Hook (supply/price signal) | 2 | fail | – | 0.0 | AGENT: Is there any requirement? I wanted to know, sir, in HR? Agent did not provide a supply or price hook, instead jumping directly to asking for a requirement. |
| SL3 Discovery (6 Qs) | 2 | fail | 0 | 0.0 |
Agent asked no discovery questions about the customer's business, manufacturing, or procurement habits. |
| SL4 Pitch (2-3 USPs) | 1 | fail | – | 0.0 |
No USPs were pitched; the conversation was limited to product format and capturing a requirement. |
| SL5 Qualify | 2 | pass | – | 2.0 | CUSTOMER: Okay, I have a requirement in that, it's 1800, 6300, 5 mm and 1250, 6300, 6 mm. Agent successfully asked for and captured a specific material requirement from the customer. |
| SL6 Closure with next step | 1 | fail | – | 0.0 | AGENT: 1.2 into 6.3. 1250. ओके。 The call ended after the agent confirmed the specs; no next step like sending a quote or a callback was committed. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.659 | 38.9s | 20.1s | 85.0s | 5.2s | 269.9 | 0 | 19 | 19 | 7 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
agent
0.9s
Hello, I am calling from the JSW One platform.
નમસ્તે, હું JSW One પ્લેટફોર્મ પરથી બોલું છું.
customer
4.8s
Yes.
हां
agent
5.6s
Omkar Fabricators?
ओमकार फैब्रिकेटर्स?
customer
7.0s
Yes.
हां
agent
8.8s
Sir, you are speaking with Anushri from JSW One.
सर आप अनुश्री से बात कर रहे हैं JSW One से।
customer
11.3s
Yes.
हां
agent
12.0s
Is there any requirement? I wanted to know, sir, in HR?
कोई requirement है क्या जानना था सर HR में?
customer
14.8s
What things do you sell?
क्या चीज आप सेल करते हैं?
agent
16.6s
HR, MS steel, sir. Is there any requirement in HR? I wanted to know.
HR, MS steel सर। HR में कोई requirement है क्या जानना था?
customer
20.2s
Are you talking about plates or structures?
प्लेट की बात कर रहे हैं के स्ट्रक्चर की?
agent
22.2s
Plate, uh, we also provide plates, sir, we provide coils, we provide sheets.
प्लेट, अह प्लेट भी देते हैं सर, coil देते हैं, sheet देते हैं।
customer
25.4s
Okay.
अच्छा।
customer
27.8s
Is this in a packet or uh, coil cutting?
ये पैकेट में के अह कोइल कटिंग?
agent
30.2s
We provide it in coil cut, sir.
Coil cut में देते हैं सर।
customer
31.8s
In coil cut?
Coil cut में?
agent
32.5s
Yes.
हां।
customer
33.5s
Hmm. Yes, I have a requirement for this, but what is the required quantity?
हम्म। हां इसका है लेकिन quantity कितना चाहिए?
agent
36.2s
Sir, our quantity for HR sheet is five tons. For CR, it is three tons. Minimum.
सर quantity अपना जो है HR sheet का पांच टन का है। CR का तीन टन है। Minimum.
customer
40.6s
Five tons for HR?
HR का पांच टन?
agent
41.5s
Yes.
हां।
customer
42.5s
Correct.
बराबर।
agent
43.5s
You had also given us an inquiry in June, sir, but perhaps nothing could happen at that time.
आपने हमको जून में भी inquiry दिया था सर, बट कुछ हो नहीं पाया शायद उस टाइम पे।
customer
46.9s
Yes. Yes, but you didn't give the rate.
हां। हां, तो आपने rate ही नहीं दिया था ना।
agent
49.1s
Oh, I didn't give the rate?
अच्छा, rate नहीं दिया था क्या?
customer
50.4s
No.
नहीं।
agent
51.1s
Okay, it's showing as rejected here.
अच्छा, rejected आ रहा है यहां पे।
customer
52.8s
Hmm?
हम्म?
agent
53.4s
Sir, if there is any requirement now, please tell me, then I will give you the rate right now.
अभी सर कोई requirement है तो बताइए, फिर अभी मैं आपको rate दे देती हूं।
agent
56.8s
It's just that it will come in coil cut, sir, not in a packet.
बस यही है कि coil cut में आएगा सर, packet में नहीं आएगा।
customer
59.6s
Okay.
अच्छा।
agent
60.3s
Hmm.
हम्म।
customer
61.4s
Okay, I have a requirement in that, it's 1800, 6300, 5 mm and 1250, 6300, 6 mm.
ठीक है, उसमें है 1800, 6300, 5 mm है और 1250, 6300, 6 mm.
agent
65.8s
Okay, one minute. 1830, five, 5 mm. Length is 6300, right?
अच्छा, एक मिनट। 1830, पांच, पांच mm है। Length 6300 ही ना?
customer
70.5s
Yes.
जी।
agent
72.8s
5 mm and what other thickness will be required, sir?
पांच mm और कौन सा thickness लगेगा सर?
customer
75.2s
The second one is 6 mm. 1.25 into 6.3.
दूसरा 6 mm. 1.25 into 6.3.
agent
77.8s
1.2 into 6.3. 1250. Okay.
1.2 into 6.3. 1250. ओके।
customer
81.2s
Hmm.
हम्म।