Call 21112178841389651 2026-09-03 · Anupreeti Mahadik · 0:41
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_Inte_MFG_M1_3_NoEnq_Sep26 | No_requirement | full conversation 11 turns, clean transcript (0% inaudible) | Marathi | 11 | new_registration (campaign_name:medium) |
Audio: clear: There is some background chatter on the agent's side, but it does not interfere with the main conversation.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
0.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
1
/4 flags
segment: trader
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
-0.30
confidence high · +0/−1
from 2 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−3.0 pts
Full discovery (8 Qs)
No discovery questions were asked; the call was ended immediately after the customer stated no requirement.
How Sajal Bhaskar did it on a
10.0/10 call —
[Customer:] ESP सर्विसेस... [Rep:] आप कौन सा ब्रांड में लेते हो शीट्स जनरली?... [Customer:] चार से पांच टन चाहिए मुझे मिनिमम... [Rep:] Payment sir, 100% advance.
−2.0 pts
First opportunity identified
When the customer said they had no requirement, the agent did not schedule a specific callback date.
How Sajal Bhaskar did it on a
10.0/10 call —
I will call you tomorrow afternoon after 12 or 1 o'clock.
−2.0 pts
Closure - one of three outcomes
The call ended without a quote, specific callback, or platform walkthrough scheduled.
How Sajal Bhaskar did it on a
10.0/10 call —
[Customer:] मैं आपको कल दोपहर बारह एक बजे के बाद फोन करता हूं। चलेगा? [Agent:] हां चलेगा, चलेगा।
habit You did 77% of the talking. Ask a question and let them fill the silence - the requirement comes from them, not from you.
Summary
The agent contacted a lead from 'Swastik Trading Co'. The agent immediately asked for a requirement, and when the customer said they had none at the moment, the agent ended the call without attempting any discovery or scheduling a follow-up.
Coaching
When a customer says they have no immediate requirement, don't end the call; use it as an opportunity to run discovery to understand their business for future follow-ups.
Missed:
NR1 Warm welcome opener NR2 Verify basic profile (4 Qs) NR3 Full discovery (8 Qs) NR4 Platform education NR5 First opportunity identified NR6 Closure - one of three outcomes
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| NR1 Warm welcome opener | 1 | fail | – | 0.0 | Sir, I wanted to ask if there is any requirement. The opener was a direct check for requirements, not a warm welcome for a new registration. |
| NR2 Verify basic profile (4 Qs) | 1 | fail | 1 | 0.0 | Hello, Swastik Trading Co? Only verified the company name, missing the other 3 required profile questions. |
| NR3 Full discovery (8 Qs) | 3 | fail | 0 | 0.0 |
No discovery questions were asked; the call was ended immediately after the customer stated no requirement. |
| NR4 Platform education | 1 | fail | – | 0.0 |
The platform was not explained as no discovery was attempted. |
| NR5 First opportunity identified | 2 | fail | – | 0.0 | No, not right now. When the customer said they had no requirement, the agent did not schedule a specific callback date. |
| NR6 Closure - one of three outcomes | 2 | fail | – | 0.0 | Okay, alright. Thank you sir. The call ended without a quote, specific callback, or platform walkthrough scheduled. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.769 heavy | 10.0s | 3.0s | 28.0s | 2.8s | 204.0 | 0 | 5 | 6 | 2 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
1.2s
Hello.
agent
1.9s
Hello, Swastik Trading Co?
customer
3.9s
Hello?
agent
4.6s
Hello, Swastik Trading Co?
customer
6.6s
Yes, speak.
बोलो ना.
agent
7.6s
Uh sir, this is Anupreeti speaking from JSW One, Kedar ji.
अ सर, अनुप्रीती बोलतीये JSW One मधून, केदार जी.
customer
10.7s
Speak.
बोला.
agent
11.4s
Sir, I wanted to ask if there is any requirement.
सर, काही रिक्वायरमेंट आहे का विचारायचं होतं.
customer
14.2s
No, not right now.
नाही, सध्या नाही.
agent
15.3s
Okay, alright. Thank you sir.
Okay, ठीक आहे. Thank you sir.
customer
17.2s
Yes.
हा.