21112178833901441 · Call

Call 21112178833901441 2026-09-02 · Anupreeti Mahadik · 1:10

Campaign	Disposition	Could we hear it?	Language	Turns	Pitch type
IS_Inte_MFG_M1_3_NoEnq_Sep26	General Enquiry	full conversation 20 turns, clean transcript (0% inaudible)	Hindi	20	new_registration (campaign_name:medium)

Audio: clear: The call is clear with minimal background noise.

The four signals separate columns, separate owners

1 · Pitch adherence

the REP

1.0/10

no conversation

USP relevance: none

2 · Customer quality

the LEAD we handed over

2 /4 flags

segment: wrong_product material: wastage material

3 · Supply

none

4 · Sentiment

the CUSTOMER

+0.44

confidence high · +7/−0 from 9 hits
0.6*lexical + 0.4*prior

What to do differently next time biggest points lost first · the quotes are from real calls

−3.0 pts Full discovery (8 Qs) No discovery questions were asked; the agent opened with a general requirement check which the customer immediately deflected.

How Sajal Bhaskar did it on a 10.0/10 call —

[Customer:] ESP सर्विसेस... [Rep:] आप कौन सा ब्रांड में लेते हो शीट्स जनरली?... [Customer:] चार से पांच टन चाहिए मुझे मिनिमम... [Rep:] Payment sir, 100% advance.

−2.0 pts First opportunity identified The customer confirmed no requirement for our products, and no specific callback date was scheduled for a future need.

How Sajal Bhaskar did it on a 10.0/10 call —

I will call you tomorrow afternoon after 12 or 1 o'clock.

−2.0 pts Closure - one of three outcomes The call did not end with one of the three required outcomes; it ended with a vague promise to check another platform.

How Sajal Bhaskar did it on a 10.0/10 call —

[Customer:] मैं आपको कल दोपहर बारह एक बजे के बाद फोन करता हूं। चलेगा? [Agent:] हां चलेगा, चलेगा।

did well

Platform education

That doesn't happen on this platform, sir.

Summary

The customer from CNK Metals clarified that they registered to purchase wastage/scrap material from JSW's manufacturing plants, not standard sheet metal. The agent correctly informed the customer that the JSW One platform does not sell this type of material. The call ended after this clarification with no valid opportunity identified.

Coaching

When a customer has a clear misunderstanding of our platform, you correctly disqualify them. However, try to follow the initial verification steps first to build rapport before asking about requirements.

Missed: NR1 Warm welcome opener NR2 Verify basic profile (4 Qs) NR3 Full discovery (8 Qs) NR5 First opportunity identified NR6 Closure - one of three outcomes

Module 1 — step by step every result carries its evidence quote

Step	Wt	Result	Qs	Earned	Evidence from the transcript
NR1 Warm welcome opener	1	fail	–	0.0	Sir, Anushree is speaking, for Jindal Steel, JSW One. Is there any requirement, I wanted to know sir, in sheet metal for you? The agent did not provide a warm welcome or position as a helper, instead jumping directly to a requirement question.
NR2 Verify basic profile (4 Qs)	1	fail	1	0.0	CNK Metals? The agent only confirmed the company name, failing to ask about procurement city, decision-making role, or contact details.
NR3 Full discovery (8 Qs)	3	fail	0	0.0	No discovery questions were asked; the agent opened with a general requirement check which the customer immediately deflected.
NR4 Platform education	1	pass	–	1.0	That doesn't happen on this platform, sir. The agent correctly educated the customer on the platform's scope by clarifying that it does not sell the requested material.
NR5 First opportunity identified	2	fail	–	0.0	Is there any requirement, I wanted to know sir, in sheet metal for you? The customer confirmed no requirement for our products, and no specific callback date was scheduled for a future need.
NR6 Closure - one of three outcomes	2	fail	–	0.0	I will check and let you know. The call did not end with one of the three required outcomes; it ended with a vague promise to check another platform.

Conversation mechanics measured from turn timings, not judged by the LLM

Talk ratio	Agent talk	Customer talk	Dead air	Longest monologue	WPM	Interrupts	Agent turns	Cust turns	Q marks
0.474	13.6s	15.1s	41.3s	4.5s	251.5	0	11	9	2

Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)

customer

0.4s

Hello.

agent

1.0s

Hello.

agent

1.6s

CNK Metals?

customer

2.7s

Yes, I am speaking from CNK Metals, tell me.

हाँ, CNK Metals से बोल रहा हूँ, बोलिए।

agent

4.5s

Sir, Anushree is speaking, for Jindal Steel, JSW One.

सर, अनुश्री से बात कर रही हूँ, जिंदल स्टील के लिए, JSW One.

customer

7.7s

Yes ma'am, tell me.

हाँ मैम, बोलिए।

agent

8.9s

Is there any requirement, I wanted to know sir, in sheet metal for you?

कोई रिक्वायरमेंट है क्या जानना था सर, शीट मेटल में आपका?

customer

11.8s

In sheet metal ma'am, our requirement is not like that.

शीट मेटल में मैम, हमारी रिक्वायरमेंट वैसी नहीं है।

agent

14.4s

Hmm hmm.

हम्म हम्म।

customer

15.0s

Basically, I had contacted Jindal, JSW One because the wastage material that comes out of their manufacturing plant,

बेसिकली जिंदल, JSW One को मैंने इसीलिए कॉन्टैक्ट किया था के जो इनके मैन्युफैक्चरिंग प्लांट में जो वेस्टेज मटेरियल निकलता है,

agent

20.0s

Okay.

अच्छा।

customer

20.8s

so I was interested in purchasing that.

तो वो मैं परचेस करने में इंटरेस्टेड था।

agent

22.6s

Okay, okay.

ओके, ओके।

customer

23.6s

So I had contacted regarding that.

तो उसके रिलेटेड मैंने जो है कॉन्टैक्ट किया था।

agent

25.1s

Understood, understood.

समझा, समझा।

agent

26.2s

That doesn't happen on this platform, sir. If it happens on some other platform, I will check and let you know.

ये प्लेटफॉर्म पे नहीं होता है सर वो। मैं कुछ अगर दूसरे प्लेटफॉर्म पे होता है तो मैं चेक करके बताती हूँ आपको।

customer

30.3s

Okay ma'am, sure.

agent

31.3s

Will do.

चलेगा।

customer

31.8s

Okay.

agent

32.3s

Okay.