Call 34972178963980492 2026-09-17 · Anupreeti Mahadik · 0:49
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_MFG_CR_GI_GP_Coated_Sep26 | No_requirement | full conversation 13 turns, clean transcript (0% inaudible) | Marathi | 13 | supply_led (campaign_name:medium) |
Audio: clear: A faint third voice is audible in the background at the beginning of the call.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
5.0/10
short or unclear
USP relevance:
none
2 · Customer quality
the LEAD we handed over
0
/4 flags
clean lead
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
+0.33
confidence high · +5/−0
from 4 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−2.0 pts
Hook (supply/price signal)
The agent did not provide a supply or price hook, instead jumping directly to asking for a requirement.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: The pricing is increasing even more, sir. It's going to open one and a half to two rupees higher on Monday.
−2.0 pts
Discovery (6 Qs)
No discovery questions were asked to understand the customer's business or needs.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Okay, so what do you manufacture, sir, by the way?
−1.0 pts
Pitch (2-3 USPs)
No USPs were pitched, as no discovery was conducted to determine which would be relevant.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: ...so that the distributors don't have a monopoly. They can increase the price anytime, they can't give it to you at a higher price in the future. There should be control in the market.
did well
Opener & permission
Sir, Anukriti speaking from JSW One.
Qualify
I wanted to ask if there is any requirement for GI sheets.
Summary
The agent called to ask about GI sheet requirements. The customer confirmed a future need for approximately 10 tons in about eight days. The call ended with an agreement for the customer to send the specific requirements via WhatsApp the following day.
Coaching
To make your calls more engaging, start with a supply or price hook before asking for a requirement, and then use discovery questions to understand the customer's business.
Missed:
SL2 Hook (supply/price signal) SL3 Discovery (6 Qs) SL4 Pitch (2-3 USPs)
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| SL1 Opener & permission | 2 | pass | – | 2.0 | Sir, Anukriti speaking from JSW One. The agent identified herself and the company, and the customer engaged without objection. |
| SL2 Hook (supply/price signal) | 2 | fail | – | 0.0 |
The agent did not provide a supply or price hook, instead jumping directly to asking for a requirement. |
| SL3 Discovery (6 Qs) | 2 | fail | 0 | 0.0 |
No discovery questions were asked to understand the customer's business or needs. |
| SL4 Pitch (2-3 USPs) | 1 | fail | – | 0.0 |
No USPs were pitched, as no discovery was conducted to determine which would be relevant. |
| SL5 Qualify | 2 | pass | – | 2.0 | I wanted to ask if there is any requirement for GI sheets. The agent successfully asked for and identified a future requirement, and also probed for quantity. |
| SL6 Closure with next step | 1 | pass | – | 1.0 | I'll send a 'hi' on WhatsApp. You tell me on that phone. A clear next step was established, with the customer committing to send requirements via WhatsApp the next day. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.479 | 11.2s | 12.2s | 25.6s | 3.7s | 273.2 | 0 | 6 | 6 | 1 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
1.3s
Hello.
हॅलो.
agent
1.8s
Hello.
हॅलो.
unknown
2.2s
Indian product.
customer
3.2s
Yes, speaking.
हा, बोलतो.
agent
4.0s
Sir, Anukriti speaking from JSW One. I wanted to ask if there is any requirement for GI sheets.
सर, अनुकृती बोलतेय JSW One मधून. GI sheet ची काही requirement आहे का विचारायचं होतं.
customer
7.4s
Uh ma'am, I have it, but our front work is still ongoing. It will take eight days. Then I will have a requirement.
अह मॅम, आहे मला पण जरा आमचं अजून front चं काम चालू आहे. आठ दिवस लागतील. मग मला requirement आहे.
agent
12.5s
Okay. Will it be around ten tons?
ठीक आहे. दहा टनाची तरी असेल?
customer
14.1s
Will do.
चालेल.
agent
14.7s
Okay, okay. What I'll do is, I'll send a 'hi' on WhatsApp. You tell me on that phone.
चालेल, चालेल. मी तुम्हाला काय करते, WhatsApp वर हाय पाठवते. तुम्ही मला त्या फोनवरती सांगा.
customer
18.4s
Ma'am, I will send it only tomorrow. Today is our weekly off. I will check the requirement tomorrow and send it accordingly.
मॅम, फक्त उद्याला पाठवीन मी. आज आमचा weekly off असतो. मी उद्याला requirement check करून पाठवीन तसं.
agent
23.4s
Okay, okay. No issues. Okay sir.
चालेल, चालेल. No issues. ठीक आहे सर.
customer
25.6s
Okay, ma'am.
agent
26.5s
Okay.
चालेल.