Call 21112178841454411 2026-09-03 · Anupreeti Mahadik · 1:50
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_Inte_MFG_M1_3_NoEnq_Sep26 | General Enquiry | full conversation 14 turns, clean transcript (0% inaudible) | Marathi | 14 | new_registration (campaign_name:medium) |
Audio: TRUNCATED - model output was cut off; complete turns kept, tail lost. clear: There is some background noise and faint overlapping speech at the end of the call, but it is mostly clear.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
1.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
3
/4 flags
segment: wrong_product
MOQ: None MT None
material: SS 316L
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
-0.32
confidence high · +0/−2
from 4 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−3.0 pts
Full discovery (8 Qs)
The agent only asked one discovery question ('You don't take MS at all?') before the call was terminated due to product mismatch.
How Sajal Bhaskar did it on a
10.0/10 call —
[Customer:] ESP सर्विसेस... [Rep:] आप कौन सा ब्रांड में लेते हो शीट्स जनरली?... [Customer:] चार से पांच टन चाहिए मुझे मिनिमम... [Rep:] Payment sir, 100% advance.
−2.0 pts
First opportunity identified
While a requirement was asked for, no specific callback was scheduled when the customer had no immediate MS need.
How Sajal Bhaskar did it on a
10.0/10 call —
I will call you tomorrow afternoon after 12 or 1 o'clock.
−2.0 pts
Closure - one of three outcomes
The call ended abruptly without a quote, scheduled callback, or walkthrough being agreed upon.
How Sajal Bhaskar did it on a
10.0/10 call —
[Customer:] मैं आपको कल दोपहर बारह एक बजे के बाद फोन करता हूं। चलेगा? [Agent:] हां चलेगा, चलेगा।
did well
Warm welcome opener
Sir, Anukriti speaking, from JSW One, Jindal Steel. Sir, your account was registered on our portal...
Summary
The agent contacted a newly registered user to inquire about MS steel requirements. The customer immediately stated their need was for Stainless Steel (SS 316L), which is a product not offered. The agent confirmed the customer's low MS requirement and mentioned MOQs, after which the call concluded as the lead was unsuitable.
Coaching
When a customer immediately disqualifies themselves on product, still attempt to ask 1-2 profiling questions (like business type) for our records before ending the call.
Missed:
NR2 Verify basic profile (4 Qs) NR3 Full discovery (8 Qs) NR4 Platform education NR5 First opportunity identified NR6 Closure - one of three outcomes
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| NR1 Warm welcome opener | 1 | pass | – | 1.0 | Sir, Anukriti speaking, from JSW One, Jindal Steel. Sir, your account was registered on our portal... The agent provided a warm welcome, identified herself and the company, and stated the reason for the call. |
| NR2 Verify basic profile (4 Qs) | 1 | fail | 1 | 0.0 |
The agent only confirmed the customer's name but did not ask about company, procurement city, or decision-making role. |
| NR3 Full discovery (8 Qs) | 3 | fail | 1 | 0.0 |
The agent only asked one discovery question ('You don't take MS at all?') before the call was terminated due to product mismatch. |
| NR4 Platform education | 1 | fail | – | 0.0 |
No platform education was provided as the call was cut short by the product mismatch. |
| NR5 First opportunity identified | 2 | fail | – | 0.0 |
While a requirement was asked for, no specific callback was scheduled when the customer had no immediate MS need. |
| NR6 Closure - one of three outcomes | 2 | fail | – | 0.0 |
The call ended abruptly without a quote, scheduled callback, or walkthrough being agreed upon. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.472 | 17.1s | 19.1s | 73.8s | 4.3s | 231.6 | 0 | 7 | 7 | 3 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
agent
0.7s
Hello, is Atul sir speaking?
हॅलो, अतुल सर बोलतात?
customer
2.9s
Speaking.
बोलतोय.
agent
3.4s
Sir, Anukriti speaking, from JSW One, Jindal Steel.
सर अनुकृती बोलतेय, JSW One मधून, जिंदाल स्टील.
customer
6.9s
Yes, tell me.
हा, बोला ना.
agent
7.7s
Sir, your account was registered on our portal, so I wanted to ask if you have any requirement for MS steel.
सर तुमचं अकाउंट आमच्या पोर्टल वरती रजिस्टर होतं, तर काही रिक्वायरमेंट आहे का विचारायचं होतं MS स्टील मध्ये.
customer
12.0s
No, I spoke to your colleague. In fact, I got to know that you don't provide SS 316 through it. I basically need SS 316L for my project.
हा नाही, माझं तुमच्या कलीगशी बोलणं झालं. इन फॅक्ट मला कळाला की तुम्ही त्याच्यावरून SS three one six नाही देत म्हणून. मला बेसिकली माझ्या प्रोजेक्टमध्ये SS three one six L लागतं.
agent
19.2s
Oh, do you deal in SS? Okay.
अच्छा, SS मध्ये डील करता का तुम्ही? ओके.
customer
21.0s
Yes, in SS. We can do, we can get SS through this as well.
हा SS मध्ये. आपलं SS पण याच्या थ्रू करता येईल, घेता येईल.
agent
24.2s
I see. You don't take MS at all?
अच्छा. MS घेतच नाही का?
customer
26.2s
No, my requirement for MS is less.
नाही, MS ची रिक्वायरमेंट माझी कमी आहे.
agent
28.0s
Okay, okay sir. Because our HR is four ton, five ton.
ओके, ओके सर. कारण की आपलं HR चं चार टन, पाच टन आहे.
customer
31.0s
It's four ton, five ton.
चार टन, पाच टन आहे.
agent
32.0s
Yes, and CR is three ton.
हा, आणि CR चं तीन टन आहे.
customer
34.0s
No, that's right. I need less of CR, HR anyway. But the SS 316, for that I am really looking for.
नाही, बरोबर आहे. मला CR, HR तसं कमी लागतो. बट SS three one six जे आहे, त्याच्यासाठी I am really looking for.