21112178833951391 · Call

Call 21112178833951391 2026-09-02 · Anupreeti Mahadik · 1:28

Campaign	Disposition	Could we hear it?	Language	Turns	Pitch type
IS_Inte_MFG_M1_3_NoEnq_Sep26	General Enquiry	full conversation 22 turns, clean transcript (0% inaudible)	Marathi	22	new_registration (campaign_name:medium)

Audio: clear: Some background noise typical of a call center is present, but it does not affect transcription.

The four signals separate columns, separate owners

1 · Pitch adherence

the REP

1.0/10

no conversation

USP relevance: none

2 · Customer quality

the LEAD we handed over

0 /4 flags

clean lead

3 · Supply

none

4 · Sentiment

the CUSTOMER

+0.36

confidence high · +3/−0 from 8 hits
0.6*lexical + 0.4*prior

What to do differently next time biggest points lost first · the quotes are from real calls

−3.0 pts Full discovery (8 Qs) No discovery questions were asked (0/8); the customer immediately took control of the call by asking for a price.

How Sajal Bhaskar did it on a 10.0/10 call —

[Customer:] ESP सर्विसेस... [Rep:] आप कौन सा ब्रांड में लेते हो शीट्स जनरली?... [Customer:] चार से पांच टन चाहिए मुझे मिनिमम... [Rep:] Payment sir, 100% advance.

−2.0 pts First opportunity identified Although a requirement was asked about, when the customer said the need was not immediate, the agent did not schedule a specific callback date.

How Sajal Bhaskar did it on a 10.0/10 call —

I will call you tomorrow afternoon after 12 or 1 o'clock.

−2.0 pts Closure - one of three outcomes The call ended with a vague promise to WhatsApp, not a specific, committed next step like a scheduled callback or quote.

How Sajal Bhaskar did it on a 10.0/10 call —

[Customer:] मैं आपको कल दोपहर बारह एक बजे के बाद फोन करता हूं। चलेगा? [Agent:] हां चलेगा, चलेगा।

did well

Warm welcome opener

Sir, this is Anupriti from JSW One. Uh sir, your account was registered on our portal, so I wanted to confirm.

Summary

The agent confirmed a new registration with the customer. The customer stated they have a future requirement but no immediate need, then proactively asked for current rates for HR steel. The agent provided a price and the call concluded with the agent promising to send a WhatsApp message for future contact.

Coaching

When a customer asks for price early, provide the information but then immediately pivot back to discovery questions to understand their business before ending the call.

Missed: NR2 Verify basic profile (4 Qs) NR3 Full discovery (8 Qs) NR4 Platform education NR5 First opportunity identified NR6 Closure - one of three outcomes

Module 1 — step by step every result carries its evidence quote

Step	Wt	Result	Qs	Earned	Evidence from the transcript
NR1 Warm welcome opener	1	pass	–	1.0	Sir, this is Anupriti from JSW One. Uh sir, your account was registered on our portal, so I wanted to confirm. The agent provided a warm, non-salesy opening by referencing the customer's recent registration.
NR2 Verify basic profile (4 Qs)	1	fail	1	0.0	is this Rajendra sir speaking? Only confirmed the customer's name (1/4); did not ask for company, procurement city, or role in procurement.
NR3 Full discovery (8 Qs)	3	fail	0	0.0	No discovery questions were asked (0/8); the customer immediately took control of the call by asking for a price.
NR4 Platform education	1	fail	–	0.0	The agent did not explain any platform benefits like transparent pricing or test certificates; they only gave a raw price when asked.
NR5 First opportunity identified	2	fail	–	0.0	Do you have any requirement, sir, for MS sheet metal? Although a requirement was asked about, when the customer said the need was not immediate, the agent did not schedule a specific callback date.
NR6 Closure - one of three outcomes	2	fail	–	0.0	I will WhatsApp you. The call ended with a vague promise to WhatsApp, not a specific, committed next step like a scheduled callback or quote.

Conversation mechanics measured from turn timings, not judged by the LLM

Talk ratio	Agent talk	Customer talk	Dead air	Longest monologue	WPM	Interrupts	Agent turns	Cust turns	Q marks
0.592	21.2s	14.6s	52.2s	4.2s	277.4	0	11	11	3

Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)

agent

1.4s

Hello, is this Rajendra sir speaking?

हॅलो राजेंद्र सर बोलतायत?

customer

3.2s

Yes.

agent

4.0s

Sir, this is Anupriti from JSW One.

customer

7.0s

Yeah.

agent

7.9s

Uh sir, your account was registered on our portal, so I wanted to confirm.

customer

11.5s

Yeah yeah.

agent

13.0s

Do you have any requirement, sir, for MS sheet metal?

काही रिक्वायरमेंट आहे का सर तुमची एम एस शीट मेटल मध्ये?

customer

16.0s

I have, but there's time for that. Whenever the requirement comes, yes, I will contact you.

आहे पण त्याला वेळ आहे. Whenever requirement comes ना, हा, मी कॉन्टॅक्ट करेन.

agent

19.8s

Okay. I'll just WhatsApp you from my number and you tell me whenever you have a requirement.

ठीक आहे. I'll just WhatsApp you from my number आणि तुम्ही मला ज्यावेळी रिक्वायरमेंट असेल त्यावेळी मला सांगा.

customer

24.2s

Okay. Now what are the rates? What are the current rates for steel?

ठीक आहे. आता काय रेट्स काय आहे? आता करंट रेट्स काय आहे स्टीलचे?

agent

27.5s

Sir, the rate now is sixty-two... sixty-two five hundred.

सर रेट आता सिक्सटी टू... सिक्सटी टू फाईव्ह हंड्रेड.

customer

30.0s

Okay. Bars... for bars?

बर. बार्स... बार्सचे?

agent

32.0s

It's sixty-two five hundred, sir, for HR.

सिक्सटी टू फाईव्ह हंड्रेड आहे सर एच आर चे.

customer

34.2s

Okay. From 2.5 mm?

अच्छा. अडीच एम एम पासून?

customer

36.0s

And for this... uh... for plates?

आणि ह्याचा... अ... प्लेट्सचा?

agent

38.8s

Are you talking about HR only?

एच आर मध्येच बोलताय का?

customer

40.5s

Yes, yes.

हा हा.

agent

41.2s

In HR it's the same, sir. Our sheet and coil are the same.

एच आर मध्ये सेम आहे ना सर आपलं शीट आणि कॉइल सेम आहे.

customer

43.3s

Yes, is it the same? Okay, okay.

हा, सेम आहे का? ओके, ओके.

agent

45.2s

Will do.

चालेल.

customer

45.8s

Okay.

agent

46.8s

I will WhatsApp you.

मी तुम्हाला WhatsApp करतो.