Call 21112178843754751 2026-09-03 · Anupreeti Mahadik · 2:55
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_Inte_MFG_M1_3_NoEnq_Sep26 | Send_Email | full conversation 32 turns, clean transcript (0% inaudible) | Marathi | 32 | new_registration (campaign_name:medium) |
Audio: noisy: Significant background machinery noise (grinding/workshop sounds) on the customer's side throughout the call, which occasionally makes their speech a little difficult to understand.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
3.0/10
no conversation
USP relevance:
matched
2 · Customer quality
the LEAD we handed over
0
/4 flags
clean lead
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
-0.64
confidence high · +0/−6
from 8 hits
lexical only
lexical only
What to do differently next time biggest points lost first · the quotes are from real calls
−3.0 pts
Full discovery (8 Qs)
The agent only asked about business type, end application, and a project-specific tonnage, missing key discovery questions about monthly volume, brands, and past buying behavior.
How Sajal Bhaskar did it on a
10.0/10 call —
[Customer:] ESP सर्विसेस... [Rep:] आप कौन सा ब्रांड में लेते हो शीट्स जनरली?... [Customer:] चार से पांच टन चाहिए मुझे मिनिमम... [Rep:] Payment sir, 100% advance.
−2.0 pts
Closure - one of three outcomes
The call ended with a vague instruction for the customer to get back in touch, rather than a specific, agent-driven next step like a scheduled callback or quote.
How Sajal Bhaskar did it on a
10.0/10 call —
[Customer:] मैं आपको कल दोपहर बारह एक बजे के बाद फोन करता हूं। चलेगा? [Agent:] हां चलेगा, चलेगा।
−1.0 pts
Verify basic profile (4 Qs)
Only the procurement city was established (volunteered by the customer); the agent did not verify the contact person's name, role in procurement, or best contact details.
How Sajal Bhaskar did it on a
10.0/10 call —
आपका सर ये अकाउंट Arjun Enterprise रिसेंटली रजिस्टर हुआ था... [Customer:] ये मेरा खुद का है ना... तलोज़ा से करोगे तो 63100 चल रहा था... मैं दूसरे नंबर से WhatsApp करता हूं, वो वाला कर लीजिएगा।
did well
Warm welcome opener
Sir, this is Anukriti speaking from JSW One. I wanted to ask if you have any requirement for MS sheets. Your account is registered on our portal, sir.
First opportunity identified
Sir, and what material do you need?
Summary
The customer, a fabrication shop owner in Kolhapur, has a future requirement of 7-8 tons of MS Plate for a shed project, but the design is not yet final. The agent identified the business type and the upcoming opportunity. The call concluded with the agent promising to share her WhatsApp number and asking the customer to reach out when the requirement is firm, with no specific next step scheduled.
Coaching
When a customer has a future need but isn't ready to order, your goal is to schedule a specific follow-up call for a future date instead of leaving it open for them to call back.
Missed:
NR2 Verify basic profile (4 Qs) NR3 Full discovery (8 Qs) NR4 Platform education NR6 Closure - one of three outcomes
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| NR1 Warm welcome opener | 1 | pass | – | 1.0 | Sir, this is Anukriti speaking from JSW One. I wanted to ask if you have any requirement for MS sheets. Your account is registered on our portal, sir. The agent provided a warm, non-pushy opening that referenced the customer's registration. |
| NR2 Verify basic profile (4 Qs) | 1 | fail | 1 | 0.0 |
Only the procurement city was established (volunteered by the customer); the agent did not verify the contact person's name, role in procurement, or best contact details. |
| NR3 Full discovery (8 Qs) | 3 | fail | 3 | 0.0 |
The agent only asked about business type, end application, and a project-specific tonnage, missing key discovery questions about monthly volume, brands, and past buying behavior. |
| NR4 Platform education | 1 | fail | – | 0.0 |
The agent did not explain any of the platform's benefits, such as transparent pricing, test certificates, or stock availability. |
| NR5 First opportunity identified | 2 | pass | – | 2.0 | Sir, and what material do you need? The agent successfully identified an upcoming 7-8 ton opportunity and probed for the material specifications, even though the customer could not provide full details yet. |
| NR6 Closure - one of three outcomes | 2 | fail | – | 0.0 |
The call ended with a vague instruction for the customer to get back in touch, rather than a specific, agent-driven next step like a scheduled callback or quote. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.476 | 44.8s | 49.4s | 80.8s | 6.3s | 257.1 | 0 | 15 | 17 | 11 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
0.5s
Hello? Narayan More Enterprises?
हॅलो? नारायण मोर एन्टरप्राइजेस?
customer
3.0s
Yes, tell me.
हां बोला.
agent
3.8s
Sir, this is Anukriti speaking from JSW One. I wanted to ask if you have any requirement for MS sheets. Your account is registered on our portal, sir.
सर, अनुकृती बोलतीये JSW One मधून. तुमची काही requirement MS sheet मध्ये आहे का विचारायचं होतं. तुमचा अकाउंट आमच्या पोर्टल वरती रजिस्टर आहे सर.
customer
10.5s
Yes, there is a requirement.
हो, आहे requirement.
customer
12.9s
Yes. So what are your rules? Because someone had told me that a minimum of one ton is required in 8 mm thickness.
हां. ते कसं तुमचे काय नियम कसे आहेत? कारण मला एकाने सांगितलं होतं की minimum one ton लागतं 8 mm thickness मध्ये.
customer
20.0s
Is it something like that?
असं काय आहे का?
agent
20.9s
No, what what requirement did you mention?
नाही, काय काय requirement सांगितलेली तुम्ही?
customer
23.2s
Uh, I hadn't mentioned the requirement. I had discussed it with a friend. I got to know this from him. After that, I registered on your portal. But my inquiry was not generated properly on it.
अ requirement मी सांगितली नव्हती. मी मित्राशी मी discuss केलं होतं. त्याच्याकडून मला असं कळालं. त्यानंतर मी पोर्टलला register केलं तुमच्या इथे. पण त्याच्यावर तशी माझी inquiry generate झाली नाही तेवढ्या व्यवस्थित.
agent
32.9s
Okay, understood.
अच्छा, समजलं.
customer
34.0s
At that time, I hadn't updated it anywhere on the portal.
त्यावेळी मी पोर्टलला कुठे update केलं नव्हतं.
agent
36.2s
Okay. Is yours in manufacturing, sir?
ओके. तुमचं manufacturing मध्ये आहे का सर?
customer
38.0s
Yes, yes. We have a fabrication shop in Kolhapur.
हो हो. आमचा fabrication shop आहे कोल्हापूरमध्ये.
agent
40.3s
Oh, it's fabrication. Yes, I know Kolhapur.
अच्छा fabrication आहे. हो कोल्हापूर माहितीये मला.
customer
42.5s
Yes.
हां.
agent
43.7s
Fabrication. Sir, and what material do you need?
Fabrication. सर आणि कुठलं material लागतं तुम्हाला?
customer
48.2s
Uh, in regular, we need MS plate 2062.
अ regular मध्ये आपल्या MS plate लागते 2062.
agent
51.1s
MS plate 2062. And of how many mm? What thickness? 1 mm?
MS plate 2062. आणि किती mm ची? Thickness किती? 1 mm?
customer
54.6s
No, no. We generally need 4 mm, 5 mm, 6 mm. Sometimes 8 or 10 mm are needed.
नाही नाही. आम्हाला general लागताना 4 mm, 5 mm, 6 mm. कधीकधी 8 किंवा 10 mm अशे लागतात.
agent
60.2s
Four, five, six. And sir, how much is this, what's the width? 1250?
चार, पाच, सहा. आणि सर हे किती width किती? 1250?
customer
64.1s
It depends. It depends on the project. Whatever the project work is, we don't have a standard product.
तसं depend आहे. Project नुसार depend आहे. Project चं जे काम असेल, same आमचं product नसतं.
agent
67.9s
Understood, understood sir.
समजलं समजलं सर.
agent
68.9s
Okay sir. I... and you do fabrication. What is the requirement in tons right now? Meaning, it will be decided based on the project?
ठीक आहे सर. मी आणि तुम्ही fabrication. आता किती ton ची requirement आहे? म्हणजे project वरती decide होईल ते म्हणजे?
customer
72.9s
Right now we have an inquiry for a shed. The drawing is not final but it will have a material requirement of around seven to eight tons.
सध्या तर आमची एक shed ची आहे inquiry. Drawing final मध्ये नाहीये पण साधारण त्यामध्ये सात ते आठ ton पर्यंत असेल material ची requirement.
agent
78.9s
Seven to eight tons. All three sizes combined or are you talking about a single size?
सात ते आठ ton. तिन्ही पण size मिळून का single size चं बोलताय तुम्ही?
customer
82.5s
No, it will be all three sizes combined. It's a shed, a small shed.
नाही, तिन्ही size मिळून असेल. Shed आहे ते छोटं shed आहे.
agent
85.4s
Will do, sir.
चालेल सर.
customer
86.2s
Once it's final, we will be able to tell the thickness then.
Final झाल्यावर आम्हाला thickness पण सांगता येईल ना मग.
agent
87.9s
Will do. I'll do one thing, this is my system-generated number. I will WhatsApp you from another number. Then you see that.
चालेल. मी तुम्हाला एक काम करते, हा माझा system generated number आहे. मी तुम्हाला दुसऱ्या नंबर वरून WhatsApp करते. मग तुम्ही बघा ते.
customer
93.3s
Yes.
agent
94.0s
Yes. And tell me whatever the requirement is, then we can see how much the pricing etc. will be. The pricing for HR will be good, sir.
हां. आणि सांगा काय पण requirement मग आपण बघू pricing वगैरे किती बसेल. मी HR ची pricing चांगली येईल सर.
customer
98.3s
Correct.
बरोबर.
agent
99.4s
Will do. Okay, I'll send it right away, see. Yes. Okay. Thank you.
चालेल. ठीक आहे मी लगेच हा पाठवते बघा. हां. ओके. थँक्यू.