Call 21112178841562451 2026-09-03 · Anupreeti Mahadik · 1:54
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_Inte_MFG_M1_3_NoEnq_Sep26 | Wrap up time exceeded :0 | full conversation 33 turns, clean transcript (0% inaudible) | Hindi | 33 | new_registration (campaign_name:medium) |
Audio: clear: The customer's voice is slightly distant compared to the agent's, but still perfectly understandable.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
3.5/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
2
/4 flags
segment: trader
material: 20 MN CR 5 (alloy steel)
3 · Supply
US
spec_not_available
Customer requested '20 MN CR 5', an alloy steel grade, which is outside the standard MS product catalogue. Agent correctly stated she needs to check availability.
4 · Sentiment
the CUSTOMER
0.00
confidence high · +2/−2
from 8 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−3.0 pts
Full discovery (8 Qs)
Agent only asked about business type and end application, missing the other 6 discovery questions about volume, brands, and history.
How Sajal Bhaskar did it on a
10.0/10 call —
[Customer:] ESP सर्विसेस... [Rep:] आप कौन सा ब्रांड में लेते हो शीट्स जनरली?... [Customer:] चार से पांच टन चाहिए मुझे मिनिमम... [Rep:] Payment sir, 100% advance.
−2.0 pts
Closure - one of three outcomes
The call ended with a vague promise to send a quote, with no specific follow-up time or confirmed callback scheduled.
How Sajal Bhaskar did it on a
10.0/10 call —
[Customer:] मैं आपको कल दोपहर बारह एक बजे के बाद फोन करता हूं। चलेगा? [Agent:] हां चलेगा, चलेगा।
−1.0 pts
Platform education
The agent did not explain any of the platform's benefits like transparent pricing, test certificates, or stock availability.
How Sajal Bhaskar did it on a
10.0/10 call —
मतलब ये जो मैं रेट बताया 63100 ये हमारी लोडिंग के साथ है...एक्स्ट्रा जो जो रह गया है इसमें बताना वो 18% GST जो लग एक्स्ट्रा लगता है और ट्रांसपोर्टेशन का खर्चा जितना लगता है, दैट्स इट।
did well
Warm welcome opener
Sir, Anukriti is speaking from JSW One.
First opportunity identified
CUSTOMER: Yes, I need a 24 mm rod of 20 MN CR 5. ... AGENT: And how much sir, what tonnage? CUSTOMER: It's 10 tons.
Summary
The customer, a trader, stated an immediate requirement for 10 tons of a specific alloy steel rod (20 MN CR 5) for delivery in Mumbai. The agent captured the basic requirement and promised to check material availability and send a quote via WhatsApp. The call ended without deep discovery, platform education, or a firm next step.
Coaching
When a customer gives a clear requirement, use it as a starting point for deeper discovery (e.g., total monthly tonnage, other products) to uncover more opportunities before you commit to next steps.
Missed:
NR2 Verify basic profile (4 Qs) NR3 Full discovery (8 Qs) NR4 Platform education NR6 Closure - one of three outcomes
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| NR1 Warm welcome opener | 1 | pass | – | 1.0 | Sir, Anukriti is speaking from JSW One. The agent identified herself and the company professionally, though the opener was very direct. |
| NR2 Verify basic profile (4 Qs) | 1 | partial | 2 | 0.5 | AGENT: Shanbhavi Industries? ... AGENT: And what is your delivery location sir? Mumbai only, right? Agent verified company name and delivery location, but did not ask about procurement role or verify contact details. |
| NR3 Full discovery (8 Qs) | 3 | fail | 2 | 0.0 | AGENT: ...if you are in manufacturing, then what is your end application? Agent only asked about business type and end application, missing the other 6 discovery questions about volume, brands, and history. |
| NR4 Platform education | 1 | fail | – | 0.0 |
The agent did not explain any of the platform's benefits like transparent pricing, test certificates, or stock availability. |
| NR5 First opportunity identified | 2 | pass | – | 2.0 | CUSTOMER: Yes, I need a 24 mm rod of 20 MN CR 5. ... AGENT: And how much sir, what tonnage? CUSTOMER: It's 10 tons. The customer proactively provided a requirement, and the agent successfully captured the tonnage. |
| NR6 Closure - one of three outcomes | 2 | fail | – | 0.0 | AGENT: ...I will prepare a quote and send it to you. The call ended with a vague promise to send a quote, with no specific follow-up time or confirmed callback scheduled. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.588 | 32.9s | 23.1s | 58.0s | 5.7s | 255.3 | 0 | 17 | 16 | 9 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
agent
0.4s
Hello.
हॅलो.
customer
1.1s
Hello. Yes?
हॅलो. हां?
agent
2.0s
Shanbhavi Industries?
शानभवी इंडस्ट्रीज?
customer
2.9s
Speak.
बोलिए.
agent
3.4s
Sir, Anukriti is speaking from JSW One.
सर अनुकृति बात कर रही हूं JSW One से।
customer
5.3s
Yes, speak.
हां बोलिए।
agent
6.0s
Sir, I wanted to know if you have any requirement for MS steel?
सर कोई requirement है क्या जानना था आपका MS steel में?
customer
8.3s
Yes, I need a 24 mm rod of 20 MN CR 5.
हां, 20 MN CR 5 का 24 mm rod चाहिए।
agent
12.2s
20 mm CR...
customer
13.2s
20 M 20 MN CR 5. 20 Manganese Chromium 5.
agent
17.1s
Oh, okay.
अच्छा, okay.
customer
17.9s
Yes.
हां।
agent
18.8s
Uh, you need this in a rod. And how much sir, what tonnage?
अह ये rod में चाहिए। और कितना सर, कितना tonnage?
customer
21.9s
It's 10 tons.
10 ton है।
agent
22.9s
Okay.
customer
23.6s
Yes, if it is ready, or its availability, or what the pricing is, I wanted to know that.
हां, उस अगर ready में है या availability है या क्या pricing है, वो मुझे जानना था।
agent
27.2s
Okay sir. And sir, if you are in manufacturing, then what is your end application?
Okay sir. और सर ये मतलब आप manufacturing में हो तो क्या end application है आपका?
customer
31.1s
Sorry?
agent
31.6s
What is your end application, sir? I mean...
End application क्या है सर आपका? मतलब...
customer
33.8s
I am a trader. I have to take from here and...
मैं तो trader हूं। मुझे यहां से लेके...
agent
35.8s
Oh, okay.
अच्छा, okay.
customer
36.5s
Okay, okay.
agent
37.5s
Do you only trade rods or are there other MS products as well?
सिर्फ- सिर्फ rod ही trading करते हो या बाकी भी MS में है?
customer
40.6s
There are others too.
बाकी भी है।
agent
41.9s
What else is there, sir?
बाकी क्या है सर?
customer
42.9s
I take square bars, uh I take rods, I take plates.
मैं square bars लेता हूं, uh rod लेता हूं, plates लेता हूं।
agent
46.6s
Okay sir, I will WhatsApp you once. You can send me the inquiry there as well. Then I will prepare a quote and send it to you.
ठीक है सर, मैं आपको एक बार WhatsApp करती हूं। आप मुझे वहां पे भी एक बार inquiry भेज दो। फिर मैं quote करके आपको भेजती हूं।
customer
51.6s
Alright.
agent
52.1s
Material availability I'll check and I'll let you know what all is available.
Material availability I'll check and I'll let you know कि मतलब क्या-क्या available है।
agent
56.0s
And what is your delivery location sir? Mumbai only, right?
customer
58.1s
Mumbai, Mumbai.
agent
59.1s
Okay, okay. Thank you. Okay.
customer
61.0s
Okay.