Call 21112178851463951 2026-09-04 · Anupreeti Mahadik · 1:39
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_MFG_HR_HRPO_Sep26 | General Enquiry | full conversation 20 turns, clean transcript (0% inaudible) | Marathi | 20 | supply_led (campaign_name:medium) |
Audio: clear: Some background chatter is audible on the customer's side but does not impede transcription.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
0.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
0
/4 flags
clean lead
3 · Supply
US
out_of_stock
Agent stated the 2mm material from the customer's prior inquiry was out of stock.
4 · Sentiment
the CUSTOMER
-0.09
confidence high · +0/−1
from 5 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−2.0 pts
Opener & permission
Agent greeted and identified self but did not ask for permission to speak.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Yes, good evening sir. I was noticing, I am calling from JSW One, Raunak Mehta.
−2.0 pts
Hook (supply/price signal)
Agent did not lead with a supply hook, instead opening with a question about requirements.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: The pricing is increasing even more, sir. It's going to open one and a half to two rupees higher on Monday.
−2.0 pts
Discovery (6 Qs)
No discovery questions were asked; the conversation was entirely about a past inquiry.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Okay, so what do you manufacture, sir, by the way?
Summary
The agent called the customer regarding a previous inquiry. The customer stated they never received a rate for their requirement. The agent explained this was because the requested 2mm material was out of stock. The agent did not attempt to discover other needs and ended the call by promising someone else would contact the customer.
Coaching
When a call is about a past service failure, acknowledge it, then pivot back to the script to discover other potential needs instead of ending the call.
Missed:
SL1 Opener & permission SL2 Hook (supply/price signal) SL3 Discovery (6 Qs) SL4 Pitch (2-3 USPs) SL5 Qualify SL6 Closure with next step
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| SL1 Opener & permission | 2 | fail | – | 0.0 |
Agent greeted and identified self but did not ask for permission to speak. |
| SL2 Hook (supply/price signal) | 2 | fail | – | 0.0 |
Agent did not lead with a supply hook, instead opening with a question about requirements. |
| SL3 Discovery (6 Qs) | 2 | fail | 0 | 0.0 |
No discovery questions were asked; the conversation was entirely about a past inquiry. |
| SL4 Pitch (2-3 USPs) | 1 | fail | – | 0.0 |
No discovery was conducted, and no USPs were pitched. |
| SL5 Qualify | 2 | fail | – | 0.0 |
Agent did not attempt to qualify for a new or current requirement, only discussing a past one. |
| SL6 Closure with next step | 1 | fail | – | 0.0 |
The next step offered ("I will tell them to contact you") was vague and lacked a specific commitment or timeline. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.709 | 26.5s | 10.9s | 61.6s | 7.1s | 274.0 | 0 | 11 | 9 | 5 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
0.5s
Hello?
हॅलो?
agent
1.5s
Hello. Ratnashil Enterprises?
हॅलो. रत्नाशील एंटरप्राइजेस?
customer
3.2s
Yes.
हा.
agent
3.8s
Sir, this is Anupreeti speaking from JSW One.
सर, अनुप्रिती बोलतीये JSW One मधून.
customer
6.2s
Yes, tell me.
हा बोला ना.
agent
7.3s
Sir, I wanted to ask if you have any requirement in HR CR.
सर, तुमचं काय requirement आहे का विचारायचं होतं HR CR मध्ये.
customer
10.5s
Yes, I had placed it.
हा मी टाकले होते ना.
agent
11.7s
You had placed it? Okay.
टाकले होते का? अच्छा.
customer
13.1s
No, not now, I placed it the day before yesterday. I didn't get its rate at all.
नाही, आता नाही, मी परवाच टाकलेले. ते काय त्याचा rate च आला नाही मला.
agent
16.7s
Okay. No, in this it's showing the material is out of stock. That's why I made the call.
अच्छा. नाही ह्याच्यामध्ये material out of stock दाखवतोय. म्हणून मी लावला होता call.
customer
20.5s
Okay.
अच्छा.
agent
21.4s
Because you are already in their call-up, right?
कारण तुम्ही already आहे ना call up मध्ये त्यांच्या?
customer
23.9s
No, I didn't get a call from them again. Because, can I make a call?
नाही, परत काय मला phone आला नाही त्यांचा. कारण मी लावू शकतो का phone?
agent
27.2s
You can make the call, but wait a minute for the number. Which number is theirs? Because it's a system-generated number, sir. That's why
तुम्ही लावू शकता पण number थांबा एक मिनिट. एक number कुठला आहे तो त्यांचा? कारण की system generated number असतो ना सर. त्याच्यामुळे
agent
32.5s
I will send you their number on WhatsApp.
तुम्हाला मी पाठवते number त्यांचा WhatsApp वर.
customer
35.1s
Right. Yes, you can give it to me.
बरोबर. हा तुम्ही देऊन शकता मला काय.
agent
37.2s
Here, you had placed an order for 2 mm, right? That is out of stock. That's why you didn't get the rate.
इकडे तरी सध्या 2 mm चं तुम्ही दिलेलं ना order? ते out of stock आहे. त्याच्यामुळे तुम्हाला rate नाही आला.
agent
44.2s
Okay sir, I will tell them to contact you.
चालेल सर, मी सांगते त्यांना contact करायला.
customer
46.5s
Yes.
हो.
agent
47.4s
Okay.