Call 21112178946645262 2026-09-15 · Anupreeti Mahadik · 1:09
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| MSME_IS_PANIndia_NewReg_260526 | General Enquiry | full conversation 16 turns, clean transcript (0% inaudible) | Hindi | 16 | new_registration (campaign_name:high) |
Audio: clear: The conversation is a mix of Hindi, Marathi, and English, with the agent switching between languages.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
4.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
2
/4 flags
segment: wrong_product
material: Stainless Steel 304 1mm
3 · Supply
US
spec_not_available
Agent confirmed that Stainless Steel (SS) is not a product category they deal in.
4 · Sentiment
the CUSTOMER
+0.18
confidence high · +8/−4
from 9 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−3.0 pts
Full discovery (8 Qs)
No discovery questions were asked as the call was cut short after the customer requested a non-catalogue product.
How Sajal Bhaskar did it on a
10.0/10 call —
[Customer:] ESP सर्विसेस... [Rep:] आप कौन सा ब्रांड में लेते हो शीट्स जनरली?... [Customer:] चार से पांच टन चाहिए मुझे मिनिमम... [Rep:] Payment sir, 100% advance.
−2.0 pts
Closure - one of three outcomes
The call ended abruptly with a simple 'thank you' after disqualification, with no attempt to schedule a future callback or other next step.
How Sajal Bhaskar did it on a
10.0/10 call —
[Customer:] मैं आपको कल दोपहर बारह एक बजे के बाद फोन करता हूं। चलेगा? [Agent:] हां चलेगा, चलेगा।
−1.0 pts
Verify basic profile (4 Qs)
Agent only verified the customer's name but did not ask about procurement city, decision-making role, or contact details.
How Sajal Bhaskar did it on a
10.0/10 call —
आपका सर ये अकाउंट Arjun Enterprise रिसेंटली रजिस्टर हुआ था... [Customer:] ये मेरा खुद का है ना... तलोज़ा से करोगे तो 63100 चल रहा था... मैं दूसरे नंबर से WhatsApp करता हूं, वो वाला कर लीजिएगा।
did well
Warm welcome opener
Your account was registered, sir, on our portal, Nanddeep Pipe.
Platform education
Sir, this is our digital MSME platform on which you can purchase MS steel.
Summary
The agent contacted a newly registered user from 'Nanddeep Pipe'. The customer immediately inquired about purchasing Stainless Steel (SS 304). The agent correctly informed the customer that they only deal in Mild Steel (MS), at which point the customer confirmed they had no requirement and the call ended.
Coaching
When a lead is disqualified for one product, briefly ask if they use any products we DO sell (e.g., 'Aside from SS, do you procure any MS steel?') before ending the call to avoid missing a potential opportunity.
Missed:
NR2 Verify basic profile (4 Qs) NR3 Full discovery (8 Qs) NR6 Closure - one of three outcomes
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| NR1 Warm welcome opener | 1 | pass | – | 1.0 | Your account was registered, sir, on our portal, Nanddeep Pipe. Agent correctly stated the reason for the call and identified the customer's registration. |
| NR2 Verify basic profile (4 Qs) | 1 | fail | 1 | 0.0 |
Agent only verified the customer's name but did not ask about procurement city, decision-making role, or contact details. |
| NR3 Full discovery (8 Qs) | 3 | fail | 0 | 0.0 |
No discovery questions were asked as the call was cut short after the customer requested a non-catalogue product. |
| NR4 Platform education | 1 | pass | – | 1.0 | Sir, this is our digital MSME platform on which you can purchase MS steel. Agent provided a simple, high-level explanation of the platform's purpose when asked. |
| NR5 First opportunity identified | 2 | pass | – | 2.0 | Sir, what is your quantity? ... What is your requirement? Agent correctly identified the customer's stated requirement and attempted to capture the quantity. |
| NR6 Closure - one of three outcomes | 2 | fail | – | 0.0 |
The call ended abruptly with a simple 'thank you' after disqualification, with no attempt to schedule a future callback or other next step. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.556 | 16.8s | 13.4s | 38.8s | 4.1s | 264.3 | 0 | 8 | 8 | 3 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
agent
0.0s
Hello.
customer
1.1s
Yes, yes.
हां yes.
agent
1.8s
Is this Mr. Deepak Patil speaking?
दीपक पाटिल सर बात कर रहे हैं?
customer
3.5s
Yes.
हां।
agent
4.0s
Sir, Anukriti speaking from JSW One.
सर अनुकृति बोलती है JSW One मधून.
customer
6.2s
What? What?
क्या क्या?
agent
6.9s
I am speaking from JSW One, Anukriti. Your account was registered, sir, on our portal, Nanddeep Pipe.
JSW One से बात कर रही हूं अनुकृति। आपका अकाउंट रजिस्टर था सर हमारे पोर्टल पे, नंददीप पाइप।
customer
11.2s
Yes, yes, but what is that JSW, I couldn't understand.
हां हां, मगर वो JSW क्या है मैं समझ नहीं पाया।
agent
14.2s
Sir, this is our digital MSME platform on which you can purchase MS steel.
सर ये हमारा डिजिटल MSME प्लेटफार्म है जिसपे आप MS steel परचेस कर सकते हो।
customer
17.8s
No, I understood. Can one purchase stainless steel? Do you have 304 grade, 1mm? But we require it in very small quantities.
नहीं, समझ गया मैं। स्टेनलेस स्टील परचेस कर सकते हैं? 304 का 1mm का है क्या आपके पास? मगर हमको तो बहुत कम क्वांटिटी में लगता है।
agent
23.0s
Sir, what is your quantity? We provide HR, CR, PPGI, all these. What is your requirement?
सर क्या क्वांटिटी आपका? हम HR, CR, PPGI ये सब देते हैं। आपका क्या रिक्वायरमेंट है?
customer
26.0s
I need it in SS. In SS, 304.
SS में चाहिए। SS में 304.
agent
27.4s
We don't deal in SS, sir. We only deal in MS.
SS सर नहीं करते हम लोग। MS में ही करते हैं।
customer
29.3s
No, no, no, then no, it's not needed. Yes.
नहीं नहीं नहीं, फिर नहीं, नहीं जरूरत है। Yes.
agent
31.2s
Okay. Thank you.
customer
32.2s
Thank you sir.