Call 21112178946986251 2026-09-15 · Anupreeti Mahadik · 1:02
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| MSME_IS_India_ProductOpps_Reg_Acc | General Enquiry | full conversation 16 turns, clean transcript (0% inaudible) | Marathi | 16 | customer_led (campaign_name:medium) |
Audio: clear: There is a faint background voice on the agent's side at the end of the call.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
1.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
2
/4 flags
segment: construction
material: TMT U-bend
3 · Supply
US
spec_not_available
Agent states that U-bend TMT is not available, only straight bars.
4 · Sentiment
the CUSTOMER
0.15
confidence high · +2/−0
from 5 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−3.0 pts
Revalidate every field
No requirement fields were revalidated; the agent only made a passing reference to the product (TMT).
How ankit mistry did it on a
10.0/10 call —
you just share the exact dimensions and quantity, and where the delivery is in Surat, the full delivery address with pincode.
−2.0 pts
Opener acknowledges platform submission
The agent did not acknowledge a platform submission, but instead referenced a quote sent previously, indicating this was a follow-up call.
How ankit mistry did it on a
10.0/10 call —
Shubham bhai, I believe you recently registered your business, which is Ridham Exim, on our Jindal's digital portal, right?
−2.0 pts
Discovery (5 Qs, woven naturally)
No discovery questions were asked about the customer's end use, volume, or procurement habits.
How ankit mistry did it on a
10.0/10 call —
And which brands of HRPO material do you buy? Like Jindal's comes, Tata's comes, Essar's comes?
habit You did 80% of the talking. Ask a question and let them fill the silence - the requirement comes from them, not from you.
did well
No unnecessary re-pitching
Sir, I have sent you the quotation. I was actually not available last week.
Summary
This was a follow-up call. The agent informed the customer she had sent a quotation for TMT bars via WhatsApp and clarified that they do not supply U-bends, only straight bars. The customer agreed to review the sent quotation.
Coaching
On every call, even a simple follow-up, briefly re-confirm the customer's core requirement to ensure the quote is still relevant before asking them to review it.
Missed:
CL1 Opener acknowledges platform submission CL2 Revalidate every field CL3 Discovery (5 Qs, woven naturally) CL4 Closure with price & timeline
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| CL1 Opener acknowledges platform submission | 2 | fail | – | 0.0 |
The agent did not acknowledge a platform submission, but instead referenced a quote sent previously, indicating this was a follow-up call. |
| CL2 Revalidate every field | 3 | fail | 0 | 0.0 |
No requirement fields were revalidated; the agent only made a passing reference to the product (TMT). |
| CL3 Discovery (5 Qs, woven naturally) | 2 | fail | 0 | 0.0 |
No discovery questions were asked about the customer's end use, volume, or procurement habits. |
| CL4 Closure with price & timeline | 2 | fail | – | 0.0 | I have WhatsApped you, please check it once. The agent referred to a price sent offline but did not state a price on the call, set a timeline for follow-up, or attempt to close. |
| CL5 No unnecessary re-pitching | 1 | pass | – | 1.0 | Sir, I have sent you the quotation. I was actually not available last week. The agent focused only on the existing TMT requirement and did not pitch any other products. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.797 heavy | 19.6s | 5.0s | 37.4s | 5.4s | 257.1 | 0 | 8 | 7 | 2 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
agent
0.2s
Hello.
customer
0.9s
Hello.
agent
1.6s
Ajay sir?
customer
2.5s
Yes, speak.
हा बोलिए.
agent
3.2s
Sir, Anupriti speaking from JSW One.
सर अनुप्रिती बोलतीये JSW One मधून.
customer
5.4s
Yes, speak.
हा बोला.
agent
6.2s
Sir, I have sent you the quotation. I was actually not available last week. There was a bit of a medical emergency.
सर तुम्हाला मी पाठवलंय quotation. मी actually last week नव्हते available. थोडं medical emergency होती.
customer
11.4s
Okay.
agent
12.2s
Yes. I have WhatsApped you, please check it once. It is for straight straight. U-bend is not available with us.
हा. तुम्हाला WhatsApp केलंय मी, एकदा check करून घ्या. Straight straight साठी आहे तो. U-bend आमच्याकडे available नाहीये.
customer
18.2s
It's not slitting, right?
Slitting नाहीये ना तो?
agent
19.6s
Yes, it's straight, sir. You had given for our TMT, right?
हा straight आहे सर. आपलं TMT चं दिलेलं ना तुम्ही?
customer
22.1s
Yes, yes.
हा हा.
agent
22.8s
Yes. I have sent it to you. I will also mail it, I will mail it later. Yes.
हा. तुम्हाला मी पाठवलंय. Mail पण करते, नंतर mail करते. हा.
customer
25.7s
Alright okay, I'll take a look.
बरं ठीक आहे, बघून घेतो.
agent
27.4s
Okay, will do.
Okay, चालेल.
unknown
28.3s
Check it first.
पहिली check कर दीजिए.