Call 21112178843696651 2026-09-03 · Anupreeti Mahadik · 0:40
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_Inte_MFG_M1_3_NoEnq_Sep26 | No_requirement | full conversation 11 turns, clean transcript (0% inaudible) | English | 11 | new_registration (campaign_name:medium) |
Audio: clear: There is a slight echo on the customer's side, but it does not affect transcription.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
4.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
0
/4 flags
clean lead
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
+0.31
confidence high · +10/−1
from 8 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−3.0 pts
Full discovery (8 Qs)
The call ended before any discovery questions could be asked.
How Sajal Bhaskar did it on a
10.0/10 call —
[Customer:] ESP सर्विसेस... [Rep:] आप कौन सा ब्रांड में लेते हो शीट्स जनरली?... [Customer:] चार से पांच टन चाहिए मुझे मिनिमम... [Rep:] Payment sir, 100% advance.
−1.0 pts
Warm welcome opener
The agent immediately asked for a requirement instead of providing a warm welcome or positioning as a helper.
How Sajal Bhaskar did it on a
10.0/10 call —
आपका सर ये अकाउंट Arjun Enterprise रिसेंटली रजिस्टर हुआ था, तो थोड़ा जानना था मतलब आपका सिर्फ ट्रेडिंग का ही काम है कि और भी चीजें हैं?
−1.0 pts
Verify basic profile (4 Qs)
Only the customer's name was verified before the call was cut short; this is below the threshold of 2 questions for a 'partial' score.
How Sajal Bhaskar did it on a
10.0/10 call —
आपका सर ये अकाउंट Arjun Enterprise रिसेंटली रजिस्टर हुआ था... [Customer:] ये मेरा खुद का है ना... तलोज़ा से करोगे तो 63100 चल रहा था... मैं दूसरे नंबर से WhatsApp करता हूं, वो वाला कर लीजिएगा।
did well
First opportunity identified
Sure. I'll yeah, sure.
Closure - one of three outcomes
Sure. I'll yeah, sure. Thank you.
Summary
The agent contacted a new registrant, Mr. Vishesh. The customer immediately stated he was in the middle of lunch and requested a callback in half an hour. The agent agreed to the callback time and ended the call. No business details were discussed.
Coaching
When opening a call, follow the script structure to welcome the customer and verify their profile before asking about requirements, as this builds rapport and prevents early call terminations.
Missed:
NR1 Warm welcome opener NR2 Verify basic profile (4 Qs) NR3 Full discovery (8 Qs) NR4 Platform education
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| NR1 Warm welcome opener | 1 | fail | – | 0.0 | Uh sir, I wanted to know like whether you are having any requirement in MS sheet. The agent immediately asked for a requirement instead of providing a warm welcome or positioning as a helper. |
| NR2 Verify basic profile (4 Qs) | 1 | fail | 1 | 0.0 | Is this Mr. Vishesh? Only the customer's name was verified before the call was cut short; this is below the threshold of 2 questions for a 'partial' score. |
| NR3 Full discovery (8 Qs) | 3 | fail | 0 | 0.0 |
The call ended before any discovery questions could be asked. |
| NR4 Platform education | 1 | fail | – | 0.0 |
The call ended before any platform education could be provided. |
| NR5 First opportunity identified | 2 | pass | – | 2.0 | Sure. I'll yeah, sure. After the customer stated no current requirement, a specific callback time ('after half an hour') was agreed upon. |
| NR6 Closure - one of three outcomes | 2 | pass | – | 2.0 | Sure. I'll yeah, sure. Thank you. The call ended with a specific callback time agreed, which is one of the three valid closure outcomes. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.542 | 8.4s | 7.1s | 24.5s | 2.9s | 257.1 | 0 | 5 | 6 | 1 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
0.5s
Hello?
agent
1.6s
Hello.
customer
2.6s
Yes?
agent
3.0s
Hello. Is this Mr. Vishesh?
customer
4.9s
Yes.
agent
5.7s
Uh sir, this is Anupreeti from JSW One.
customer
7.8s
Yes, please tell me ma'am.
agent
9.6s
Uh sir, I wanted to know like whether you are having any requirement in MS sheet.
customer
12.8s
Not as of now, ma'am. Can you please call me after half an hour? I'm just in the middle of having my lunch.
agent
16.9s
Sure. I'll yeah, sure. Thank you.
customer
18.6s
Thank you.