Call 34972178971018471 2026-09-18 · Anupreeti Mahadik · 2:21
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_MFG_CR_GI_GP_Coated_Sep26 | Send_Email | full conversation 44 turns, clean transcript (2% inaudible) | Hindi | 44 | supply_led (campaign_name:medium) |
Audio: clear: There is some background office noise and crosstalk, but it does not significantly affect the transcription of the main conversation.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
4.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
0
/4 flags
clean lead
3 · Supply
US
out_of_stock
Customer states a previous requirement was rejected due to lack of stock: "Last time I had sent it but it was refused from your end, that it's not there."
4 · Sentiment
the CUSTOMER
0.11
confidence high · +12/−10
from 13 hits
lexical only
lexical only
What to do differently next time biggest points lost first · the quotes are from real calls
−2.0 pts
Opener & permission
Agent did not ask for permission to speak, jumping directly to the requirement.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Yes, good evening sir. I was noticing, I am calling from JSW One, Raunak Mehta.
−2.0 pts
Hook (supply/price signal)
Agent did not provide a supply hook, instead opening with a direct question about requirements.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: The pricing is increasing even more, sir. It's going to open one and a half to two rupees higher on Monday.
−1.0 pts
Discovery (6 Qs)
Agent discovered end use and current suppliers but missed quantity, JSW share, and payment terms.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Okay, so what do you manufacture, sir, by the way?
did well
Qualify
What thickness do you require, sir?
Closure with next step
I will check and let you know, sir, for CRCA. ... I'll just text you from my number.
Summary
The customer, a drum manufacturer, followed up on a requirement for CRCA sheets, noting a previous order was rejected due to no stock. The agent gathered some specs (thickness, width) and learned the customer buys from JSW and others based on availability. The call ended with the agent committing to check current stock and update the customer.
Coaching
You missed the first two steps of the pitch; always open with permission to speak and a supply hook before asking for the customer's requirement.
Missed:
SL1 Opener & permission SL2 Hook (supply/price signal) SL3 Discovery (6 Qs) SL4 Pitch (2-3 USPs)
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| SL1 Opener & permission | 2 | fail | – | 0.0 |
Agent did not ask for permission to speak, jumping directly to the requirement. |
| SL2 Hook (supply/price signal) | 2 | fail | – | 0.0 |
Agent did not provide a supply hook, instead opening with a direct question about requirements. |
| SL3 Discovery (6 Qs) | 2 | partial | 3 | 1.0 | And sir, what is your end application? ... And which make do you use now, sir? Agent discovered end use and current suppliers but missed quantity, JSW share, and payment terms. |
| SL4 Pitch (2-3 USPs) | 1 | fail | – | 0.0 |
No USPs were pitched; the call focused entirely on checking stock availability. |
| SL5 Qualify | 2 | pass | – | 2.0 | What thickness do you require, sir? Agent confirmed a current need and captured the critical specs (thickness, width) from the customer. |
| SL6 Closure with next step | 1 | pass | – | 1.0 | I will check and let you know, sir, for CRCA. ... I'll just text you from my number. Agent committed to checking stock and contacting the customer from her number, which the customer accepted. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.573 | 36.9s | 27.5s | 76.6s | 4.2s | 294.3 | 0 | 23 | 20 | 8 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
0.8s
Hello?
हॅलो?
agent
2.8s
Yes, hello.
हांजी नमस्ते।
agent
3.7s
Hello. Sir, hello, Anukriti speaking from JSW One.
हेलो। सर नमस्ते, अनुकृति बात कर रही हूं JSW One से।
customer
6.6s
Yes yes, tell me ma'am.
हांजी हांजी, बोलिए मैम।
agent
7.9s
Sir, I wanted to know if there is any requirement for CR sheet?
सर कोई रिक्वायरमेंट है क्या जानना था CR sheet में?
customer
10.2s
In CR sheet, sir, ma'am, there is a requirement. Last time I had sent it but it was refused from your end, that it's not there.
CR sheet में सर मैम रिक्वायरमेंट तो है, लास्ट टाइम मैंने भेजा था पर आपके वहां से मना कर दिया वो नहीं है।
agent
14.2s
Okay, that material is probably not in stock.
अच्छा, वो मटेरियल स्टॉक में नहीं है शायद।
customer
16.8s
Your how much thickness... so I will... you give me your...
आपका कितना थिकनेस... तो मैं आपको आप मुझे आपका...
customer
18.7s
Yes?
हांजी?
agent
19.0s
What thickness do you require, sir?
थिकनेस कितना लगता है सर आपको?
customer
20.6s
I need ma'am 45 and 55.
मेरेको मैम 45 and 55.
agent
22.0s
Okay, this is standard, you mean?
अच्छा, ये स्टैंडर्ड है मतलब?
customer
23.6s
Yes, yes.
हांजी हांजी।
agent
24.5s
What will you say, that I need CR, GP.
क्या बोलेंगे आपकी, मुझे CR, GP चाहिए।
customer
27.0s
So is there any availability of the material now?
तो कुछ अवेलेबिलिटी है अभी मटेरियल की?
agent
28.8s
Sir, I'll check and let you know. This 0.45, 436, 885 that you had given, was it in slitting?
सर मैं चेक करके बताती हूं। ये आपने जो 0.45, 436, 885, ये स्लिटिंग में दिया था क्या?
customer
32.5s
Yes, yes.
हांजी हांजी।
agent
33.5s
Okay, so this is your standard.
अच्छा, ये आपका स्टैंडर्ड है मतलब।
customer
34.8s
Yes, yes, ma'am.
हांजी हांजी मैम।
agent
35.8s
And sir, what is your end application?
और ये सर आपका एंड एप्लीकेशन क्या है?
customer
37.5s
We are into manufacturing of drums, ma'am.
agent
39.2s
Drums. Okay, okay, sir.
agent
41.5s
And which make do you use now, sir?
और अभी कौनसा मेक यूज करते हो सर?
customer
43.2s
Yes, now?
हांजी अभी?
agent
44.1s
Which make do you use now? This GI sheet.
अभी मेक कौनसा यूज करते हो? ये GI sheet.
customer
45.9s
Not GI ma'am, I am using CRCA sheets.
GI नहीं मैम, I am using CRCA sheets.
agent
47.8s
CR, okay.
CR, अच्छा।
agent
49.0s
Okay. Yes.
Okay. हांजी।
agent
51.8s
CR sheet. CRCA, okay, okay.
customer
54.5s
If anything is available now, then you let me know.
अभी कुछ अवेलेबल हो तो आप मुझे बताइए।
agent
56.1s
Yes.
हांजी।
customer
56.7s
Yes.
हां।
agent
57.4s
Make, I mean, do you use JSW now or some other?
मेक अभी मतलब JSW यूज करते हो या दूसरा कोई?
customer
59.0s
I use JSW, I also use JSL and there's a local one in Ahmedabad, we take from them as well.
JSW भी करता हूं, JSL भी कर लेता हूं और लोकल है अहमदाबाद में उससे भी ले लेते हैं।
agent
61.8s
Okay.
अच्छा।
customer
62.2s
As per the availability, whatever is there, only after that.
As per the availability अभी तो जो होगा उसके बाद ही।
agent
64.4s
Okay, okay. I will check and let you know, sir, for CRCA.
ठीक है, ठीक है। मैं चेक करके बताती हूं सर आपको CRCA में।
customer
66.4s
Okay. So will you, is this your number or it is just a regular number?
ठीक है। तो will you, is this your number or it is just a regular number?
agent
68.8s
No, this is a system generated number. I'll just text you from my number.
customer
71.4s
Okay.
agent
71.8s
If there is anything, even if it's not in stock, then I'll confirm with you that it's not there. Whatever is there, I will tell you.
अगर कुछ भी है, स्टॉक में भी नहीं है, तो then I'll confirm you कि नहीं है। जो है वो बता दूंगी मैं आपको।
customer
76.1s
No problem, ma'am. Thank you so much, yes.
No problem, ma'am. Thank you so much, हांजी।
agent
78.2s
Yes.
unknown
79.4s
This way from CR it's a good deal, specialist [inaudible]
ऐसे CR से तो good deal, स्पेशलिस्ट [inaudible]