Call 21112178842716251 2026-09-03 · Anupreeti Mahadik · 0:26
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_Inte_MFG_M1_3_NoEnq_Sep26 | No_requirement | full conversation 9 turns, clean transcript (0% inaudible) | Marathi | 9 | new_registration (campaign_name:medium) |
Audio: clear: There is some background noise, but it does not significantly impact transcription.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
0.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
0
/4 flags
clean lead
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
0.01
confidence high · +4/−2
from 3 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−3.0 pts
Full discovery (8 Qs)
No discovery questions were asked; the agent only asked a single closed question about immediate requirements.
How Sajal Bhaskar did it on a
10.0/10 call —
[Customer:] ESP सर्विसेस... [Rep:] आप कौन सा ब्रांड में लेते हो शीट्स जनरली?... [Customer:] चार से पांच टन चाहिए मुझे मिनिमम... [Rep:] Payment sir, 100% advance.
−2.0 pts
First opportunity identified
The customer stated they had no requirement, and the agent did not attempt to schedule a specific callback for a future need.
How Sajal Bhaskar did it on a
10.0/10 call —
I will call you tomorrow afternoon after 12 or 1 o'clock.
−2.0 pts
Closure - one of three outcomes
The call ended without any of the three required closure outcomes (quote, specific callback, or walkthrough).
How Sajal Bhaskar did it on a
10.0/10 call —
[Customer:] मैं आपको कल दोपहर बारह एक बजे के बाद फोन करता हूं। चलेगा? [Agent:] हां चलेगा, चलेगा।
Summary
The agent contacted a new registrant, confirmed their name, and immediately asked if they had a requirement. The customer stated they did not, and the agent accepted this and ended the call without attempting any discovery, value proposition, or scheduling a future follow-up.
Coaching
When a customer says they have no immediate requirement, you must still attempt discovery to understand their business for future needs instead of ending the call.
Missed:
NR1 Warm welcome opener NR2 Verify basic profile (4 Qs) NR3 Full discovery (8 Qs) NR4 Platform education NR5 First opportunity identified NR6 Closure - one of three outcomes
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| NR1 Warm welcome opener | 1 | fail | – | 0.0 |
Agent gave a standard introduction but did not welcome the customer for their new registration or set a helpful tone. |
| NR2 Verify basic profile (4 Qs) | 1 | fail | 1 | 0.0 | is Jadhav sir speaking? Agent only verified the customer's name (1/4 questions) before jumping directly to asking for a requirement. |
| NR3 Full discovery (8 Qs) | 3 | fail | 0 | 0.0 |
No discovery questions were asked; the agent only asked a single closed question about immediate requirements. |
| NR4 Platform education | 1 | fail | – | 0.0 |
The call was terminated before any platform education could be attempted. |
| NR5 First opportunity identified | 2 | fail | – | 0.0 | No madam, I don't have any requirement. The customer stated they had no requirement, and the agent did not attempt to schedule a specific callback for a future need. |
| NR6 Closure - one of three outcomes | 2 | fail | – | 0.0 | Okay. That's fine, sir. Thank you. The call ended without any of the three required closure outcomes (quote, specific callback, or walkthrough). |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.625 | 6.5s | 3.9s | 15.6s | 1.9s | 276.9 | 0 | 4 | 5 | 3 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
0.6s
Hello.
हॅलो.
agent
1.3s
Hello, is Jadhav sir speaking?
हॅलो, जाधव सर बोलतायत?
customer
2.6s
Yes.
हो.
agent
3.2s
Sir, this is Anubhuti speaking from JSW One.
सर, अनुभूती बोलतीये JSW One मधून.
customer
4.9s
Wanted to say that, Deepak Jain.
बोलायचं की दीपक जैन.
agent
6.6s
Sir, I wanted to ask if you have any requirement?
सर, काही requirement आहे का विचारायचं होतं तुमची?
customer
8.7s
No madam, I don't have any requirement.
नाही मॅडम, काही requirement नाहीये.
agent
10.2s
No? Okay. That's fine, sir. Thank you.
नाही? ओके. चालेल सर. थँक्यू.
customer
12.0s
Thank you.
थँक्यू.