Call 21112178947004092 2026-09-15 · Anupreeti Mahadik · 0:47
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_MFG_HR_HRPO_Sep26 | No_requirement | full conversation 8 turns, clean transcript (0% inaudible) | Gujarati | 8 | supply_led (campaign_name:medium) |
Audio: clear: Some background noise is present on the customer's side but it does not affect transcription.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
2.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
0
/4 flags
clean lead
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
-0.22
confidence high · +0/−0
from 1 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−2.0 pts
Opener & permission
Agent identified herself and the company but failed to ask for permission to speak, jumping directly into a question.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Yes, good evening sir. I was noticing, I am calling from JSW One, Raunak Mehta.
−2.0 pts
Hook (supply/price signal)
Agent did not provide a hook (price or availability signal) and instead went straight to asking for a requirement.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: The pricing is increasing even more, sir. It's going to open one and a half to two rupees higher on Monday.
−2.0 pts
Discovery (6 Qs)
No discovery questions were asked as the call was terminated early by the customer.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Okay, so what do you manufacture, sir, by the way?
habit You did 73% of the talking. Ask a question and let them fill the silence - the requirement comes from them, not from you.
did well
Qualify
Is there any requirement, I wanted to know that sir, right now? HR...
Summary
The agent introduced herself to a welding company and immediately asked if they had a requirement. The customer stated they had no requirement, and the agent acknowledged this and ended the call without attempting discovery or setting a future follow-up.
Coaching
You must earn the right to ask for a requirement by first asking for permission and then providing a compelling hook; jumping straight to the ask led to an immediate shutdown.
Missed:
SL1 Opener & permission SL2 Hook (supply/price signal) SL3 Discovery (6 Qs) SL4 Pitch (2-3 USPs) SL6 Closure with next step
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| SL1 Opener & permission | 2 | fail | – | 0.0 | Sir, Anushruti speaking from JSW One. Is there any requirement, I wanted to know that sir, right now? Agent identified herself and the company but failed to ask for permission to speak, jumping directly into a question. |
| SL2 Hook (supply/price signal) | 2 | fail | – | 0.0 |
Agent did not provide a hook (price or availability signal) and instead went straight to asking for a requirement. |
| SL3 Discovery (6 Qs) | 2 | fail | 0 | 0.0 |
No discovery questions were asked as the call was terminated early by the customer. |
| SL4 Pitch (2-3 USPs) | 1 | fail | – | 0.0 |
The call did not progress to the point where a pitch could be delivered. |
| SL5 Qualify | 2 | pass | – | 2.0 | Is there any requirement, I wanted to know that sir, right now? HR... Agent successfully asked if a current requirement exists, which was the core intent of this step. |
| SL6 Closure with next step | 1 | fail | – | 0.0 | Okay. Agent accepted the customer's 'no requirement' and ended the call without proposing any next step like a future callback. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.734 heavy | 6.9s | 2.5s | 37.6s | 3.0s | 208.7 | 0 | 4 | 4 | 2 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
0.9s
Hello.
agent
1.5s
Hello, Taslim Welding Works?
હેલો, તસ્લીમ વેલ્ડિંગ વર્ક્સ?
customer
3.2s
Yes, speak.
હા બોલો.
agent
4.0s
Sir, Anushruti speaking from JSW One.
સર, અનુશ્રુતિ વાત કરું JSW One થી.
customer
6.4s
Speak.
બોલો.
agent
7.2s
Is there any requirement, I wanted to know that sir, right now? HR...
કોઈ requirement છે ક્યાં જાણના થા સર અભી આપકા? HR...
customer
10.3s
No, there isn't.
ના, નથી.
agent
11.8s
Okay.
ઠીક છે.