Call 34972178962589222 2026-09-17 · Anupreeti Mahadik · 3:12
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_MFG_CR_GI_GP_Coated_Sep26 | Send_Email | full conversation 40 turns, clean transcript (0% inaudible) | Hindi | 40 | supply_led (campaign_name:medium) |
Audio: clear: The audio quality is good, and both speakers are clearly audible.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
2.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
1
/4 flags
segment: trader
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
-0.69
confidence high · +0/−7
from 9 hits
lexical only
lexical only
What to do differently next time biggest points lost first · the quotes are from real calls
−2.0 pts
Opener & permission
Agent failed to ask for permission to speak before jumping into the purpose of the call.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Yes, good evening sir. I was noticing, I am calling from JSW One, Raunak Mehta.
−2.0 pts
Hook (supply/price signal)
Agent did not deliver a hook and instead opened with a direct question about requirements, ceding control of the call to the customer.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: The pricing is increasing even more, sir. It's going to open one and a half to two rupees higher on Monday.
−2.0 pts
Discovery (6 Qs)
Agent only asked one discovery question to identify the customer's business type; all other information was volunteered by the customer.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Okay, so what do you manufacture, sir, by the way?
objection
The customer raised 2 objections
you did not answer:
incumbent_supplier price
So if we have to buy from a dealer, why was JSW One created? I just don't understand, ma'am.
Ma'am, we do have requirements, but you quote such a rate that we get it in the local market for that same rate, ma'am, or for one or two rupees cheap
did well
Qualify
Right now, sir, do you have any requirement, sir? A live requirement?
Summary
The customer, a trader from Nagpur, immediately voiced strong complaints about JSW One's pricing being uncompetitive and being forced to buy through a specific dealer. The agent was unable to control the conversation, skipping the opener, hook, and discovery. She did manage to capture a live requirement for CR coil but concluded with a vague promise to 'check and get back', failing to establish a concrete next step.
Coaching
When a customer opens with a strong complaint, acknowledge it briefly but firmly pivot back to the script to regain control, for example: 'I understand your past frustration, sir. Let's see if we can find a better solution this time. To do that, may I ask...' This will prevent the customer from derailing the entire call.
Missed:
SL1 Opener & permission SL2 Hook (supply/price signal) SL3 Discovery (6 Qs) SL4 Pitch (2-3 USPs) SL6 Closure with next step
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| SL1 Opener & permission | 2 | fail | – | 0.0 | I wanted to know if you have any requirement, sir, in CR? Agent failed to ask for permission to speak before jumping into the purpose of the call. |
| SL2 Hook (supply/price signal) | 2 | fail | – | 0.0 | I wanted to know if you have any requirement, sir, in CR? Agent did not deliver a hook and instead opened with a direct question about requirements, ceding control of the call to the customer. |
| SL3 Discovery (6 Qs) | 2 | fail | 1 | 0.0 | Are you in trading, sir? Agent only asked one discovery question to identify the customer's business type; all other information was volunteered by the customer. |
| SL4 Pitch (2-3 USPs) | 1 | fail | – | 0.0 |
No USPs were pitched; the agent's main response was a process explanation about plant orders, not a value proposition. |
| SL5 Qualify | 2 | pass | – | 2.0 | Right now, sir, do you have any requirement, sir? A live requirement? Agent successfully asked for a live requirement and captured key details like thickness, width, grade, and location. |
| SL6 Closure with next step | 1 | fail | – | 0.0 | Okay sir. I will check and tell you. The agent ended with a vague promise to 'check and tell you' without committing to a specific action or timeline. |
Objections supplementary — never inside the /10
| Type | State | Customer said | Rep replied |
|---|---|---|---|
| incumbent_supplier | mishandled | So if we have to buy from a dealer, why was JSW One created? I just don't understand, ma'am. |
That's fine, sir. I will check and then tell you. What to do. |
| price | mishandled | Ma'am, we do have requirements, but you quote such a rate that we get it in the local market for that same rate, ma'am, or for one or two rupees cheaper. |
Now sir, how it is, if you need a daily hundred, one hundred and fifty tons, meaning for the month, then we can place a plant order. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.317 | 26.5s | 57.0s | 108.5s | 6.1s | 339.6 | 0 | 22 | 18 | 9 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
1.4s
Hello.
हेलो
agent
2.3s
Hello.
हेलो
agent
2.9s
Am I speaking with Arif Traders?
आरिफ ट्रेडर्स में बात हो रहा है?
customer
4.7s
Yes.
जी।
agent
5.3s
Sir, this is Anukriti calling from JSW One.
सर अनुकृति बात कर रही हूं जेएसडब्ल्यू वन से।
customer
7.5s
Yes, tell me.
जी बोलिए ना।
agent
8.5s
I wanted to know if you have any requirement, sir, in CR?
कोई रिक्वायरमेंट है क्या जानना था सर सीआर में?
customer
10.7s
Ma'am, we do have requirements, but you quote such a rate that we get it in the local market for that same rate, ma'am, or for one or two rupees cheaper. And ma'am, the requirement is also such that
मैम रिक्वायरमेंट तो रहती है लेकिन रेट ऐसा बता देते के लोकल मार्केट में उतने में मैम वही रेट में मिल जाता, उससे एक रुपया दो रुपया सस्ता मिल जाता है। और मैम रिक्वायरमेंट भी ऐसा
agent
16.1s
JSW's only, sir?
जेएसडब्ल्यू का ही सर?
customer
17.0s
Yes, we get JSW's material itself. And ma'am, I don't place a very large requirement, two hundred tons, two hundred and fifty tons. And for me, for five tons, six tons, in this market for five-six tons, I get it for two rupees cheaper than that.
जी, जेएसडब्ल्यू का ही माल मिल जाता है और मैम वो रिक्वायरमेंट भी मैं ना ज्यादा डालता हूं दो सौ टन, ढाई सौ टन की। और मेरेको पांच टन, छह टन, ये मार्केट में पांच छह टन का मेरेको उससे दो रुपए सस्ता मिल जाता है।
agent
23.9s
I understand, sir. Are you in trading, sir?
समझ गई सर। ये आप सर ट्रेडिंग में हो क्या?
customer
26.0s
Yes, I am in trading, ma'am.
जी, ट्रेडिंग में है ना मैम।
agent
27.5s
Okay.
ओके।
customer
28.3s
And then when you talk, they say dealer, dealer, the dealer gets this rate, gets it like this, gets it like that. And the dealer keeps his six rupees, seven rupees margin.
और फिर बात करो तो बोलते है डीलर, डीलर, डीलर को ये रेट आता है, ऐसा आता है, वैसा आता है। और डीलर अपना छह छह रुपए, सात सात रुपए रखता है।
agent
33.9s
Hmm.
हम्म।
customer
34.8s
So how will we be able to do business, madam? We won't be able to work with JSW at all. Now, SAIL's material, madam, is so good. We are forced to go towards SAIL. We want to do business of two hundred and fifty, two hundred and fifty, three hundred, three hundred tons with JSW monthly.
तो कहां से बिजनेस कर पाएंगे मैडम, काम ही नहीं कर पाएंगे ना फिर जेएसडब्ल्यू से। अब सेल का माल मैडम इतना अच्छा रहता है। हम मजबूरी में सेल के तरफ जाना पड़ता हमारे को। हम चाहते है की हम जेएसडब्ल्यू से ढाई सौ ढाई सौ, तीन सौ तीन सौ टन का काम करे मंथली।
agent
42.3s
I understand, sir.
समझ गई सर।
customer
43.2s
But you don't give the rate, ma'am.
लेकिन रेट ही नहीं देते मैम।
agent
44.5s
Now sir, how it is, if you need a daily hundred, one hundred and fifty tons, meaning for the month, then we can place a plant order. But the first two orders will have to be done through us, I mean, through JSW One, that's how it is.
अभी सर ये कैसा है, अगर आपको डेली सौ, डेढ़ सौ टन, मतलब महीने का लगता है तो प्लांट ऑर्डर कर सकते है हम लोग। बट पहले के दो ऑर्डर्स फिर हम, मतलब जेएसडब्ल्यू वन से करना पड़ेगा, ऐसा है।
customer
51.4s
Ma'am, I have done it, I spoke to Chetan sir. And what's his name, someone from Nagpur, so he says to buy from Yogesh Enterprises. He says he is a dealer.
मैम मैंने किया हूं, मैंने चेतन सर से बात किया। और क्या नाम है उनका, नागपुर के कोई है, तो वो बोलते है योगेश एंटरप्राइजेस से लो करके। वो डीलर है बोलते।
agent
56.6s
Hmm.
हम्म।
customer
57.4s
So if we have to buy from a dealer, why was JSW One created? I just don't understand, ma'am.
तो जब डीलर से लेना है तो जेएसडब्ल्यू वन क्यों बनाया, मेरेको समझ में ही नहीं आता मैम।
agent
60.3s
I understand, sir.
समझ गई सर।
customer
61.2s
Now I have some personal issue with him, I don't want to work with him. Hmm. With Yogesh Enterprises. So they say no, buy from him only, from him only, from him only. Now, are they taking payment for JSW or for Yogesh Enterprises, I don't understand. Whose work are they doing?
अब मेरा कुछ पर्सनल इशू है उसके साथ, मेरेको उससे काम नहीं करना है। हम्म। योगेश एंटरप्राइजेस से। तो बोलते है नहीं उन्हीं से लो, उन्हीं से लो, उन्हीं से लो। अब वो पेमेंट जेएसडब्ल्यू से ले रहे है या योगेश एंटरप्राइजेस से ले रहे है, ये समझ में नहीं आता। काम किसका कर रहे है वो।
agent
70.5s
That's fine, sir. I will check and then tell you. What to do.
चलेगा सर। मैं चेक करके बताती हूं फिर आपको। क्या करना है।
customer
72.6s
Direct plant, direct madam, get it done from the plant, from the JSW plant. I will give you the order, I'll give an order for two hundred and fifty tons, five hundred tons. But the rate should be reasonable, ma'am.
डायरेक्ट प्लांट, डायरेक्ट मैडम प्लांट से कराइए, जेएसडब्ल्यू ना प्लांट से। मैं आपको देता हूं ऑर्डर, ढाई सौ टन का, पांच सौ टन का ऑर्डर देता हूं मैं। पर रेट रीज़नेबल रहने को हो ना मैम।
agent
77.7s
I understand, sir.
समझ गई सर।
agent
79.1s
Right now, sir, do you have any requirement, sir? A live requirement?
अभी सर कुछ रिक्वायरमेंट है सर? लाइव रिक्वायरमेंट?
customer
80.7s
First, confirm the rate and tell me, ma'am, I will give you the requirement immediately.
पहले रेट कन्फर्म करके बताइए मैम, मैं तुरंत देता हूं रिक्वायरमेंट आपको।
agent
83.4s
Hmm. Point, what's the thickness?
हम्म। पॉइंट, थिकनेस कितना?
customer
84.8s
Point four zero, twelve fifty, CR, CR needed.
पॉइंट फोर जीरो, ट्वेल्व फिफ्टी, सीआर, सीआर चाहिए।
agent
87.3s
CR two?
सीआर टू?
customer
88.1s
Yes, CR two. Soft material, bright.
जी, सीआर टू। सॉफ्ट मटेरियल, ब्राइट।
agent
90.3s
Okay sir. I will check and tell you.
ठीक है सर। चेक करके बताती हूं मैं।
customer
91.7s
Need metal pack, ma'am.
मेटल पैक चाहिए मैम।
agent
93.0s
Okay, okay.
ओके, ओके।
agent
94.4s
Where is this delivery?
ये डिलीवरी कहां पे है?
customer
95.9s
Nagpur, ma'am.
नागपुर, मैम।
agent
97.1s
Okay. Maharashtra.
ओके। महाराष्ट्र।
agent
98.3s
That's fine sir, okay.
चलेगा सर, ठीक है।