Call 34972178964010711 2026-09-17 · Anupreeti Mahadik · 1:25
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_MFG_CR_GI_GP_Coated_Sep26 | No_requirement | full conversation 20 turns, clean transcript (0% inaudible) | Hindi | 20 | supply_led (campaign_name:medium) |
Audio: clear: The customer's side is slightly muffled at times, but the conversation is fully intelligible.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
3.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
0
/4 flags
clean lead
3 · Supply
US
none
customer wanted it next month;
we committed to next month
4 · Sentiment
the CUSTOMER
+0.39
confidence high · +8/−0
from 12 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−2.0 pts
Opener & permission
The agent identified themself but did not ask for permission before proceeding.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Yes, good evening sir. I was noticing, I am calling from JSW One, Raunak Mehta.
−2.0 pts
Hook (supply/price signal)
The agent immediately asked for a requirement instead of leading with a supply or price hook.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: The pricing is increasing even more, sir. It's going to open one and a half to two rupees higher on Monday.
−2.0 pts
Discovery (6 Qs)
No discovery questions were asked, even after the customer mentioned a future requirement.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Okay, so what do you manufacture, sir, by the way?
did well
Qualify
Sir, I wanted to know if you have any requirement for GI coil?
Closure with next step
Okay sir, I will connect with you next month then.
Summary
The agent contacted the customer about GI coil requirements. The customer confirmed they will have a need next month and asked for the agent's details on WhatsApp. The agent agreed and committed to a follow-up call next month, but missed the opportunity to conduct any discovery about the upcoming requirement.
Coaching
When a customer states a future requirement, use that as an opening to ask discovery questions ('To be better prepared for next month, could you tell me about...') instead of ending the call.
Missed:
SL1 Opener & permission SL2 Hook (supply/price signal) SL3 Discovery (6 Qs) SL4 Pitch (2-3 USPs)
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| SL1 Opener & permission | 2 | fail | – | 0.0 |
The agent identified themself but did not ask for permission before proceeding. |
| SL2 Hook (supply/price signal) | 2 | fail | – | 0.0 |
The agent immediately asked for a requirement instead of leading with a supply or price hook. |
| SL3 Discovery (6 Qs) | 2 | fail | 0 | 0.0 |
No discovery questions were asked, even after the customer mentioned a future requirement. |
| SL4 Pitch (2-3 USPs) | 1 | fail | – | 0.0 |
No USPs were pitched as no discovery was conducted. |
| SL5 Qualify | 2 | pass | – | 2.0 | Sir, I wanted to know if you have any requirement for GI coil? The agent successfully asked if a current requirement exists. |
| SL6 Closure with next step | 1 | pass | – | 1.0 | Okay sir, I will connect with you next month then. The agent established a clear next step by committing to a callback next month. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.468 | 18.0s | 20.5s | 46.5s | 3.4s | 310.0 | 0 | 10 | 10 | 3 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
0.3s
Hello
हेलो
agent
1.1s
Hello, can I speak to Mithilesh ji?
हेलो, मिथिलेश जी से बात हो सकती है?
customer
3.0s
Yes.
agent
3.8s
Sir, this is Anupriti from JSW One.
customer
6.0s
Yes.
हां।
agent
6.8s
Sir, I wanted to know if you have any requirement for GI coil?
Sir, I wanted to know कि कोई requirement है क्या आपका GI coil में?
customer
10.0s
Ah, the requirement for GI coil will come next month.
Ah, GI coil का requirement आएगा next month में।
agent
12.6s
It will come next month, sir?
Next month में आएगा सर?
customer
13.8s
Yes.
हां जी।
agent
14.3s
Okay sir, I will connect with you next month then.
ठीक है सर, मैं आपको next month connect करती हूं फिर।
customer
16.4s
Okay. Do one thing, send me its details, your details on WhatsApp and keep it.
Okay. आप एक काम करना, आप WhatsApp में मुझे इसका detail, आपका detail भेज के रखो।
agent
20.0s
That will work, that will work. This is a system-generated number, sir.
चलेगा, चलेगा। ये सर system generated number है।
customer
22.1s
Yes.
हां।
agent
22.4s
Yes. I will send it from another number. When the requirement comes, you contact me then.
हां। मैं आपको दूसरे नंबर से भेजती हूं। आप जब requirement आएगा तब मुझे contact कीजिए।
customer
25.9s
Okay. Because, you see, whenever it comes, JSW's mini, this is the number for MSME contact persons. I send it to everyone. Will put in an enquiry. Okay.
Okay. क्योंकि है ना हम जब भी आएगा, JSW का mini, ये MSME का contact persons का नंबर है। हम सबको वो डालता हूं। Enquiry डालेगा। Okay.
agent
31.9s
That will work. I have just sent you a message.
चलेगा। मैंने just आपको message कर दिया है।
customer
33.7s
You JSW, yes, JSW GI coil sheet dealer, MSME contact details, write that in the content. Then when I search, it will come up.
आप JSW, हां, JSW GI coil sheet dealer, MSME contact details करके, उसमें content में लिखने का। फिर मैं search करने का टाइम में आएगा।
agent
40.1s
That will work, that will work sir. Okay.
चलेगा, चलेगा सर। Okay.
customer
41.4s
Okay.
ठीक है।
agent
42.0s
Okay. Thank you.