Call 21112178945736671 2026-09-15 · Anupreeti Mahadik · 0:49
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_MFG_HR_HRPO_Sep26 | No_requirement | full conversation 13 turns, clean transcript (0% inaudible) | Hindi | 13 | supply_led (campaign_name:medium) |
Audio: clear: Slight background noise on the customer's side, but speech is clear.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
4.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
0
/4 flags
clean lead
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
-0.01
confidence high · +2/−1
from 7 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−2.0 pts
Hook (supply/price signal)
The agent skipped the hook and went directly to asking for a requirement.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: The pricing is increasing even more, sir. It's going to open one and a half to two rupees higher on Monday.
−2.0 pts
Discovery (6 Qs)
No discovery questions were asked as the customer immediately stated they had no requirement.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Okay, so what do you manufacture, sir, by the way?
−1.0 pts
Pitch (2-3 USPs)
The call ended before any USPs could be pitched.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: ...so that the distributors don't have a monopoly. They can increase the price anytime, they can't give it to you at a higher price in the future. There should be control in the market.
did well
Opener & permission
Sir, this is Anupriti speaking from JSW One.
Qualify
Sir, I wanted to know if you have any requirement for MS steel?
Summary
The agent introduced herself and JSW One, then immediately asked if the customer had a requirement for MS steel. The customer stated they had no current need, and the agent offered to send a WhatsApp message before ending the call. No value proposition was offered or discovery attempted.
Coaching
When a customer gives you permission to speak, use the supply-led hook to create interest before asking if they have a requirement.
Missed:
SL2 Hook (supply/price signal) SL3 Discovery (6 Qs) SL4 Pitch (2-3 USPs) SL6 Closure with next step
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| SL1 Opener & permission | 2 | pass | – | 2.0 | Sir, this is Anupriti speaking from JSW One. The agent successfully introduced herself, the company, and used the customer's name. |
| SL2 Hook (supply/price signal) | 2 | fail | – | 0.0 |
The agent skipped the hook and went directly to asking for a requirement. |
| SL3 Discovery (6 Qs) | 2 | fail | 0 | 0.0 |
No discovery questions were asked as the customer immediately stated they had no requirement. |
| SL4 Pitch (2-3 USPs) | 1 | fail | – | 0.0 |
The call ended before any USPs could be pitched. |
| SL5 Qualify | 2 | pass | – | 2.0 | Sir, I wanted to know if you have any requirement for MS steel? The agent successfully asked if a current requirement existed. |
| SL6 Closure with next step | 1 | fail | – | 0.0 | I will WhatsApp you, let me know when you have a requirement. The next step was passive and did not include a specific callback date or commitment from the agent. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.607 | 10.2s | 6.6s | 32.2s | 3.1s | 276.5 | 0 | 6 | 7 | 3 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
1.0s
Hello.
agent
1.7s
Is this Ajinkya Mansali sir speaking?
अजिंक्य मनसाली सर बात कर रहे है?
customer
3.7s
Yes.
हाँ।
agent
4.2s
Sir, this is Anupriti speaking from JSW One.
सर अनुप्रिती बात कर रही हूँ JSW One से।
customer
6.4s
Yes, tell me.
हाँ बोलिए।
agent
7.2s
Sir, I wanted to know if you have any requirement for MS steel?
सर कोई requirement है क्या जानना था आपका MS steel में?
customer
10.0s
No, there is nothing right now.
नहीं अभी तो कुछ भी नहीं है।
agent
12.1s
You don't have any, sir?
नहीं है सर?
customer
13.1s
No, not right now.
नहीं अभी नहीं कुछ।
agent
14.4s
Okay. I will WhatsApp you, let me know when you have a requirement.
ठीक है। मैं आपको WhatsApp करती हूँ, जब रहेगा तब बता दीजिए आप।
customer
17.6s
Okay.
agent
19.9s
Thank you.
customer
20.7s
Okay.