Call 21112178973244491 2026-09-18 · Anupreeti Mahadik · 2:19
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_MFG_CR_GI_GP_Coated_Sep26 | Wrap up time exceeded :0 | full conversation 16 turns, clean transcript (0% inaudible) | Hindi | 16 | supply_led (campaign_name:medium) |
Audio: TRUNCATED - model output was cut off; complete turns kept, tail lost. noisy: There is significant background noise and chatter on the customer's side, which sometimes makes it hard to hear them clearly.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
2.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
1
/4 flags
segment: trader
3 · Supply
US
spec_not_available
Customer required 900mm width CR coil, but agent stated this is not a standard stock item and the standard is 1250mm.
4 · Sentiment
the CUSTOMER
+0.20
confidence high · +1/−0
from 2 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−2.0 pts
Opener & permission
The agent identified herself and the company but failed to ask for permission to speak.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Yes, good evening sir. I was noticing, I am calling from JSW One, Raunak Mehta.
−2.0 pts
Hook (supply/price signal)
The agent did not deliver a value hook, instead jumping directly to asking for requirements.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: The pricing is increasing even more, sir. It's going to open one and a half to two rupees higher on Monday.
−2.0 pts
Discovery (6 Qs)
No discovery questions were asked; the agent immediately tried to qualify a requirement.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Okay, so what do you manufacture, sir, by the way?
did well
Qualify
Uh, I wanted to know if there is any requirement, sir, in CR?
Summary
The agent contacted a steel trader to check for requirements. The customer specified a need for CR coil in 900mm width. The agent correctly identified that this is a non-standard width and not in stock, after which the call concluded without a next step.
Coaching
You skipped the opening permission and value hook, jumping straight to asking for a requirement, which misses the chance to build rapport and establish value.
Missed:
SL1 Opener & permission SL2 Hook (supply/price signal) SL3 Discovery (6 Qs) SL4 Pitch (2-3 USPs) SL6 Closure with next step
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| SL1 Opener & permission | 2 | fail | – | 0.0 | Sir, Anukriti speaking from JSW One. Uh, I wanted to know if there is any requirement, sir, in CR? The agent identified herself and the company but failed to ask for permission to speak. |
| SL2 Hook (supply/price signal) | 2 | fail | – | 0.0 |
The agent did not deliver a value hook, instead jumping directly to asking for requirements. |
| SL3 Discovery (6 Qs) | 2 | fail | 0 | 0.0 |
No discovery questions were asked; the agent immediately tried to qualify a requirement. |
| SL4 Pitch (2-3 USPs) | 1 | fail | – | 0.0 |
No USPs were pitched as the call ended after the stock check. |
| SL5 Qualify | 2 | pass | – | 2.0 | Uh, I wanted to know if there is any requirement, sir, in CR? The agent successfully asked for a requirement and captured the specific details (width, thickness) provided by the customer. |
| SL6 Closure with next step | 1 | fail | – | 0.0 |
The call ended abruptly after the agent stated the material was not in stock; no next step was proposed. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.523 | 12.7s | 11.6s | 114.7s | 4.5s | 240.9 | 0 | 8 | 8 | 2 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
0.9s
Hello.
हॅलो.
agent
1.5s
Hello.
हॅलो.
customer
2.0s
Yes, speak.
हां बोलिए।
agent
2.8s
Poonam Steel Traders?
पूनम स्टील ट्रेडर्स?
customer
4.0s
Yes, I am speaking. Speak.
हां बोल रहा हूं। बोलिए।
agent
4.8s
Sir, Anukriti speaking from JSW One.
सर, अनुकृति बात कर रही हूं JSW One से।
customer
6.9s
Yes, speak.
जी बोलिए।
agent
8.5s
Uh, I wanted to know if there is any requirement, sir, in CR?
अ कोई रिक्वायरमेंट है क्या जानना था सर CR में?
customer
10.8s
Requirement was in CR coil. Hmm, in 3 feet, in 900 mm.
रिक्वायरमेंट जैसे CR coil में था। हम्म, तीन फीट में, 900 mm में।
agent
14.5s
In 3 feet, in 900 mm.
तीन फीट में 900 mm में।
customer
15.8s
Yes, 900 mm in .60 and in .80.
हां, 900 mm का अपना .60 में और .80 में।
agent
19.5s
.6 and .8.
.6 और .8.
customer
20.5s
Yes, .6 and .80.
हां, .6 और .80.
agent
22.0s
In coil.
Coil में।
agent
22.8s
For 900 mm, sir, I'll check. Mostly 900 mm is not in stock. Our standard is 1250.
900 mm का सर चेक करती हूं मैं। मोस्टली स्टॉक में नहीं रहता है 900 mm। हमारा जो स्टैंडर्ड है वो 1250 है।
customer
26.9s
Oh, okay.
अच्छा, ओके।