Call 21112178851400431 2026-09-04 · Anupreeti Mahadik · 1:05
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_MFG_HR_HRPO_Sep26 | Call_back_later | full conversation 16 turns, clean transcript (0% inaudible) | Marathi | 16 | supply_led (campaign_name:medium) |
Audio: clear: Some background noise is present on the customer's side but it does not affect transcription.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
5.0/10
short or unclear
USP relevance:
none
2 · Customer quality
the LEAD we handed over
1
/4 flags
segment: unknown
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
0.04
confidence high · +2/−2
from 5 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−2.0 pts
Hook (supply/price signal)
Agent did not provide a value hook and instead went directly to asking about requirements.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: The pricing is increasing even more, sir. It's going to open one and a half to two rupees higher on Monday.
−2.0 pts
Discovery (6 Qs)
No discovery questions were asked as the customer deferred the conversation.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Okay, so what do you manufacture, sir, by the way?
−1.0 pts
Pitch (2-3 USPs)
Call did not progress to the pitch stage as no discovery was conducted.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: ...so that the distributors don't have a monopoly. They can increase the price anytime, they can't give it to you at a higher price in the future. There should be control in the market.
did well
Opener & permission
Sir, Anukriti is speaking from JSW One.
Qualify
Sir, I wanted to ask if you have any requirement in MS steel? HR sheet etcetera?
Summary
The agent introduced herself and asked about steel requirements. The customer deferred the conversation, stating his order would be finalized on Monday and he would call back. The agent successfully pivoted to sending a WhatsApp with her details, which the customer agreed to receive and respond to.
Coaching
Before asking for requirements, open with a value hook about material availability or price to capture the customer's interest.
Missed:
SL2 Hook (supply/price signal) SL3 Discovery (6 Qs) SL4 Pitch (2-3 USPs)
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| SL1 Opener & permission | 2 | pass | – | 2.0 | Sir, Anukriti is speaking from JSW One. Agent greeted, identified self and company, and gained implicit permission to proceed when the customer said 'Yes, tell me'. |
| SL2 Hook (supply/price signal) | 2 | fail | – | 0.0 |
Agent did not provide a value hook and instead went directly to asking about requirements. |
| SL3 Discovery (6 Qs) | 2 | fail | 0 | 0.0 |
No discovery questions were asked as the customer deferred the conversation. |
| SL4 Pitch (2-3 USPs) | 1 | fail | – | 0.0 |
Call did not progress to the pitch stage as no discovery was conducted. |
| SL5 Qualify | 2 | pass | – | 2.0 | Sir, I wanted to ask if you have any requirement in MS steel? HR sheet etcetera? Agent successfully attempted to qualify by asking if a requirement exists, which is the first part of this step. |
| SL6 Closure with next step | 1 | pass | – | 1.0 | I am sending a WhatsApp. Please revert on that number. Agent secured a clear, committed next step by agreeing to send a WhatsApp, which the customer accepted. |
Objections supplementary — never inside the /10
| Type | State | Customer said | Rep replied |
|---|---|---|---|
| send_price_will_think | handled | My order will be finalized by one Monday. I will call you back later. |
I am sending a WhatsApp. Please revert on that number. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.591 | 17.6s | 12.2s | 35.2s | 4.2s | 248.9 | 0 | 8 | 8 | 2 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
0.3s
Hello.
हॅलो.
agent
1.3s
Hello.
हॅलो.
customer
2.0s
Om Sai. Yes?
ओम साई. हा?
agent
3.9s
Sir, Anukriti is speaking from JSW One.
सर, अनुकृती बोलतीये JSW One मधून.
customer
6.5s
Yes, tell me.
बोला ना.
agent
7.3s
Sir, I wanted to ask if you have any requirement in MS steel? HR sheet etcetera?
सर, काही requirement आहे का विचारायचं होतं तुम्हाला MS steel मध्ये तुमची? HR sheet वगैरे?
customer
10.9s
Where are you calling from?
कुठून बोलता?
agent
11.8s
JSW One, Jindal Steel.
customer
13.9s
Yes, but from where? I mean...
हा, पण कुठून? म्हणजे...
agent
15.5s
I am calling from Mumbai, sir.
मुंबई वरून बोलतीये मी सर.
customer
17.4s
Okay. My order will be finalized by one Monday. I will call you back later.
अच्छा. माझी ना एक Monday पर्यंत तुमची फायनल होणार ऑर्डर. मी नंतर call back करतो तुम्हाला.
agent
21.3s
Okay, okay. That's fine, sir. I will on Monday... I am sending a WhatsApp. Please revert on that number.
ठीक आहे, ठीक आहे. चालेल सर. मी Monday ला तुम्हा- मी WhatsApp करतीये. मला त्या नंबर वर तुम्ही revert करा.
customer
25.6s
Message me your name etcetera and number. I will talk to you.
तुम्हाला तुमचं नाव वगैरे आणि नंबर message करा. मी बोलतो तुम्हाला.
agent
28.6s
Fine, fine. Okay sir. I am doing it immediately, see. You will get the message right away.
चालेल, चालेल. ठीक आहे सर. मी immediate करतीये बघा. तुम्हाला message येईल लगेच.
customer
32.2s
Okay.
agent
32.9s
Okay. Thank you.