Call 21112178841376491 2026-09-03 · Anupreeti Mahadik · 1:10
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_Inte_MFG_M1_3_NoEnq_Sep26 | No_requirement | full conversation 17 turns, clean transcript (0% inaudible) | Hindi | 17 | new_registration (campaign_name:medium) |
Audio: clear: Some background noise from a call center environment is audible on the agent's side.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
1.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
1
/4 flags
segment: unknown
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
+0.18
confidence high · +10/−3
from 7 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
rejection
What to do differently next time biggest points lost first · the quotes are from real calls
−3.0 pts
Full discovery (8 Qs)
The agent asked about business type and products used, but this is below the threshold of 4 questions for a partial pass.
How Sajal Bhaskar did it on a
10.0/10 call —
[Customer:] ESP सर्विसेस... [Rep:] आप कौन सा ब्रांड में लेते हो शीट्स जनरली?... [Customer:] चार से पांच टन चाहिए मुझे मिनिमम... [Rep:] Payment sir, 100% advance.
−2.0 pts
First opportunity identified
After the customer stated no current requirement, the agent did not schedule a specific callback date.
How Sajal Bhaskar did it on a
10.0/10 call —
I will call you tomorrow afternoon after 12 or 1 o'clock.
−2.0 pts
Closure - one of three outcomes
The call ended with a generic 'contact me whenever' instead of a specific agreed-upon next step like a quote, callback, or walkthrough.
How Sajal Bhaskar did it on a
10.0/10 call —
[Customer:] मैं आपको कल दोपहर बारह एक बजे के बाद फोन करता हूं। चलेगा? [Agent:] हां चलेगा, चलेगा।
objection
The customer raised 1 objection
you did not answer:
just_registered_to_check
Actually, I was just exploring, I mean, how it is.
did well
Warm welcome opener
Sir, this is Anupriti speaking from JSW One, Jindal Steel. Uh, your account was registered on the portal...
Summary
The customer had registered on the portal to explore and had no immediate requirement. The agent asked what products they use (structural steel, beams, angles, sheets) but did not perform discovery or educate the customer on the platform. The call ended without a specific next step, with the agent asking the customer to get in touch when a requirement arises.
Coaching
When a customer says they are 'just exploring', that is your cue to explain the platform's benefits (like transparent pricing and test certificates) instead of immediately asking for a requirement.
Missed:
NR2 Verify basic profile (4 Qs) NR3 Full discovery (8 Qs) NR4 Platform education NR5 First opportunity identified NR6 Closure - one of three outcomes
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| NR1 Warm welcome opener | 1 | pass | – | 1.0 | Sir, this is Anupriti speaking from JSW One, Jindal Steel. Uh, your account was registered on the portal... The agent correctly identified the reason for the call (portal registration) and introduced herself and the company. |
| NR2 Verify basic profile (4 Qs) | 1 | fail | 0 | 0.0 |
None of the four basic profile verification questions were asked. |
| NR3 Full discovery (8 Qs) | 3 | fail | 2 | 0.0 | Do you deal in steel or, I mean, how is it? The agent asked about business type and products used, but this is below the threshold of 4 questions for a partial pass. |
| NR4 Platform education | 1 | fail | – | 0.0 |
The agent did not explain the platform's benefits, despite the customer explicitly stating they were 'exploring'. |
| NR5 First opportunity identified | 2 | fail | – | 0.0 |
After the customer stated no current requirement, the agent did not schedule a specific callback date. |
| NR6 Closure - one of three outcomes | 2 | fail | – | 0.0 |
The call ended with a generic 'contact me whenever' instead of a specific agreed-upon next step like a quote, callback, or walkthrough. |
Objections supplementary — never inside the /10
| Type | State | Customer said | Rep replied |
|---|---|---|---|
| just_registered_to_check | mishandled | Actually, I was just exploring, I mean, how it is. |
Do you deal in steel or, I mean, how is it? |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.527 | 17.3s | 15.5s | 37.2s | 4.8s | 267.1 | 0 | 8 | 9 | 3 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
3.0s
Hello.
agent
4.5s
Hello.
customer
6.4s
Hello.
agent
7.6s
Hello.
customer
8.4s
Yes, speak.
हां बोलिए।
agent
9.5s
Sir, this is Anupriti speaking from JSW One, Jindal Steel.
सर, मैं अनुप्रिती बात कर रही हूं JSW One से, जिंदल स्टील।
customer
12.8s
Okay.
agent
13.8s
Uh, your account was registered on the portal, so I wanted to know if you have any requirement?
अ आपका अकाउंट रजिस्टर था पोर्टल पे, तो I wanted to know कि कोई रिक्वायरमेंट है क्या आपका?
customer
18.2s
No, as of now there is no requirement. Actually, I was just exploring, I mean, how it is.
नहीं, as of now कुछ रिक्वायरमेंट नहीं। Actually, I was just मैं एक्सप्लोर कर रही थी, मतलब कैसे क्या है।
customer
22.4s
Yes, so when there is a requirement, we will definitely approach you.
हां, तो जब रिक्वायरमेंट रहेगा तब डेफिनेटली अप्रोच करेंगे आपको।
agent
25.1s
Do you deal in steel or, I mean, how is it?
आप स्टील में डील करते हो आप या मतलब कैसा है?
customer
27.5s
In steel, actually structural steel is needed.
स्टील में, actually स्ट्रक्चरल स्टील लगता है।
agent
29.8s
Okay. And which product do you use? I mean, just wanted to know.
Okay. और कौनसा प्रोडक्ट यूज करते हो? मतलब just wanted to know.
customer
32.8s
Uh, actually we require these beams and all these angles, color-coated sheets, all this is required.
अ actually हम लोग को ये beams और ये सब angles, color coated sheets, ये सब रिक्वायरमेंट रहता है।
agent
37.0s
Okay. Okay, okay, ma'am. Alright. Okay. I will WhatsApp you once. You can just contact me whenever you are having a requirement.
Okay. Okay, okay, ma'am. ठीक है। Okay. मैं आपको एक बार WhatsApp करती हूं। You can just contact me whenever you are having a requirement.
customer
41.8s
Yes, yes, yes. Definitely.
agent
43.6s
Yeah.