Call 21112178945130391 2026-09-15 · Anupreeti Mahadik · 0:43
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| MSME_IS_PANIndia_NewReg_260526 | No_requirement | full conversation 10 turns, clean transcript (0% inaudible) | Hindi | 10 | new_registration (campaign_name:high) |
Audio: clear: The customer's sentence at 11.3s is cut off mid-thought.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
1.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
0
/4 flags
clean lead
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
-0.10
confidence high · +1/−1
from 5 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−3.0 pts
Full discovery (8 Qs)
The agent asked a generic requirement question but did not attempt any of the specific discovery questions about business type, volume, or brands.
How Sajal Bhaskar did it on a
10.0/10 call —
[Customer:] ESP सर्विसेस... [Rep:] आप कौन सा ब्रांड में लेते हो शीट्स जनरली?... [Customer:] चार से पांच टन चाहिए मुझे मिनिमम... [Rep:] Payment sir, 100% advance.
−2.0 pts
First opportunity identified
After the customer stated no current need, the agent did not attempt to schedule a specific callback date for a future check-in.
How Sajal Bhaskar did it on a
10.0/10 call —
I will call you tomorrow afternoon after 12 or 1 o'clock.
−2.0 pts
Closure - one of three outcomes
The call ended without a confirmed next step; the agent only offered to send a WhatsApp and wait for the customer to reach out.
How Sajal Bhaskar did it on a
10.0/10 call —
[Customer:] मैं आपको कल दोपहर बारह एक बजे के बाद फोन करता हूं। चलेगा? [Agent:] हां चलेगा, चलेगा।
habit You did 74% of the talking. Ask a question and let them fill the silence - the requirement comes from them, not from you.
did well
Warm welcome opener
Sir, Anukriti speaking from JSW One. Your account was registered on our portal, sir...
Summary
The agent called a newly registered user to inquire about material requirements. The customer, Pankaj, stated he had no need at the moment. The agent offered to send a WhatsApp message and asked the customer to get in touch when a requirement arises, then ended the call without conducting any discovery.
Coaching
When a customer says they have no current requirement, use the call to complete basic discovery (NR2, NR3) to understand their business for future follow-ups.
Missed:
NR2 Verify basic profile (4 Qs) NR3 Full discovery (8 Qs) NR4 Platform education NR5 First opportunity identified NR6 Closure - one of three outcomes
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| NR1 Warm welcome opener | 1 | pass | – | 1.0 | Sir, Anukriti speaking from JSW One. Your account was registered on our portal, sir... The agent provided a standard introduction and context for the call based on the customer's registration. |
| NR2 Verify basic profile (4 Qs) | 1 | fail | 1 | 0.0 |
The agent only verified the customer's name but did not ask about their company, procurement city, or decision-making role. |
| NR3 Full discovery (8 Qs) | 3 | fail | 0 | 0.0 |
The agent asked a generic requirement question but did not attempt any of the specific discovery questions about business type, volume, or brands. |
| NR4 Platform education | 1 | fail | – | 0.0 |
The agent did not explain any of the platform's benefits, such as transparent pricing or test certificates. |
| NR5 First opportunity identified | 2 | fail | – | 0.0 |
After the customer stated no current need, the agent did not attempt to schedule a specific callback date for a future check-in. |
| NR6 Closure - one of three outcomes | 2 | fail | – | 0.0 |
The call ended without a confirmed next step; the agent only offered to send a WhatsApp and wait for the customer to reach out. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.736 heavy | 10.9s | 3.9s | 28.2s | 3.7s | 269.7 | 0 | 5 | 5 | 1 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
0.9s
Hello?
हॅलो?
agent
1.7s
Uh, is Pankaj sir speaking?
अह पंकज सर बात कर रहे?
customer
3.3s
Yes, it's him.
हां, वही है।
agent
4.0s
Sir, Anukriti speaking from JSW One.
सर अनुकृति बात कर रही हूं JSW One से।
customer
6.4s
Okay.
agent
7.1s
Your account was registered on our portal, sir, so I wanted to know if there is any requirement.
आपका account registered था हमारे portal पे सर, तो कोई requirement है क्या जानना था।
customer
11.3s
No, not right now. When there is, I will...
नहीं अभी नहीं है। जब होगा तब मैं...
agent
13.8s
Okay sir. I'll keep a WhatsApp message for you. When you have one, you can let me know.
ठीक है सर। मैं आपको WhatsApp करके रखती हूं। जब रहेगा आप मुझे बता दो।
customer
17.7s
Okay.
ठीक।
agent
18.6s
Thank you.