Call 21112178843111471 2026-09-03 · Anupreeti Mahadik · 1:13
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_Inte_MFG_M1_3_NoEnq_Sep26 | Wrap up time exceeded :0 | full conversation 22 turns, clean transcript (0% inaudible) | Marathi | 22 | new_registration (campaign_name:medium) |
Audio: clear: Some background chatter is present but doesn't significantly impact transcription.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
0.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
0
/4 flags
clean lead
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
+0.36
confidence high · +3/−0
from 3 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−3.0 pts
Full discovery (8 Qs)
No discovery questions were asked beyond a general requirement check which was immediately deflected.
How Sajal Bhaskar did it on a
10.0/10 call —
[Customer:] ESP सर्विसेस... [Rep:] आप कौन सा ब्रांड में लेते हो शीट्स जनरली?... [Customer:] चार से पांच टन चाहिए मुझे मिनिमम... [Rep:] Payment sir, 100% advance.
−2.0 pts
First opportunity identified
A potential future requirement was mentioned, but no specific callback date was scheduled.
How Sajal Bhaskar did it on a
10.0/10 call —
I will call you tomorrow afternoon after 12 or 1 o'clock.
−2.0 pts
Closure - one of three outcomes
The call ended vaguely without a quote, specific callback date, or a scheduled walkthrough.
How Sajal Bhaskar did it on a
10.0/10 call —
[Customer:] मैं आपको कल दोपहर बारह एक बजे के बाद फोन करता हूं। चलेगा? [Agent:] हां चलेगा, चलेगा।
objection
The customer raised 1 objection
you did not answer:
check_with_manager
Yes, yes, connect with my son.
Summary
The agent contacted a new registrant who indicated a potential future need for MS steel, pending a job confirmation. The customer directed the agent to speak with his son. The agent agreed to do so but failed to gather any discovery information or schedule a specific follow-up time before ending the call.
Coaching
When a customer deflects to another person, try to gather basic information first (e.g., 'So I'm prepared, what kind of work do you do?') and always lock in a specific date and time for the next call.
Missed:
NR1 Warm welcome opener NR2 Verify basic profile (4 Qs) NR3 Full discovery (8 Qs) NR4 Platform education NR5 First opportunity identified NR6 Closure - one of three outcomes
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| NR1 Warm welcome opener | 1 | fail | – | 0.0 |
The opening was abrupt and transactional, not a warm welcome positioning the agent as a helper. |
| NR2 Verify basic profile (4 Qs) | 1 | fail | 1 | 0.0 |
Only the customer's name was verified; no other basic profile questions were asked. |
| NR3 Full discovery (8 Qs) | 3 | fail | 0 | 0.0 |
No discovery questions were asked beyond a general requirement check which was immediately deflected. |
| NR4 Platform education | 1 | fail | – | 0.0 |
The platform and its benefits were not mentioned or explained. |
| NR5 First opportunity identified | 2 | fail | – | 0.0 |
A potential future requirement was mentioned, but no specific callback date was scheduled. |
| NR6 Closure - one of three outcomes | 2 | fail | – | 0.0 |
The call ended vaguely without a quote, specific callback date, or a scheduled walkthrough. |
Objections supplementary — never inside the /10
| Type | State | Customer said | Rep replied |
|---|---|---|---|
| check_with_manager | mishandled | Yes, yes, connect with my son. |
Okay, I will connect with them then. It will work. Okay sir. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.52 | 15.8s | 14.6s | 42.6s | 3.0s | 231.6 | 0 | 11 | 11 | 2 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
0.4s
Hello.
हॅलो.
agent
2.0s
Hello.
हॅलो.
customer
2.5s
Yes, speak.
हा बोलिए.
agent
3.0s
Is this Pramod sir speaking?
प्रमोद सर बोलतायत?
customer
4.0s
Yes, speak.
हा बोला.
agent
4.7s
Sir, Anukriti speaking from JSW One.
सर अनुकृती बोलतीये JSW One कडून.
customer
6.4s
From where?
कुठून?
agent
7.3s
JSW One, Jindal Steel.
JSW One, जिंदाल स्टील.
customer
10.2s
From where? Where are you calling from?
कासे? कुठून बोलताय?
agent
11.2s
Sir, Anukriti speaking from JSW One, Jindal Steel.
सर अनुकृती बोलतीये JSW One मधून, जिंदाल स्टील.
customer
14.2s
JSW?
agent
15.6s
Yes.
हा.
customer
16.0s
Yes, speak.
हा बोला ना.
agent
17.0s
Sir, I wanted to ask if you have any requirement for MS steel.
सर काही requirement आहे का विचारायचं होतं MS steel मध्ये.
customer
19.5s
Yes, that is going on, we haven't received the confirmation yet. As soon as we get that job, we will let you know. Okay?
हा ते चाललंय अजून आम्हाला confirmation आलं नाही. जसं ते job भेटले की मग आम्ही तुम्हाला कळवू. हा?
agent
23.7s
Okay. Should I connect with your son?
ठीक आहे. तुमच्या मुलाशी connect करायचं आहे का?
customer
25.9s
Yes, yes, connect with my son. That job hasn't come into our hands yet.
हो हो, मुलाशी connection. अजून ते job अजून हातामध्ये आलं नाही.
agent
28.8s
Okay.
customer
29.2s
As soon as the job comes, we will give you a confirmation. Okay?
जसं job आलं ना की आम्ही तुम्हाला confirmation करू. हा?
agent
31.8s
Okay, I will connect with them then. It will work. Okay sir.
Okay, त्यांच्याशी connect करू मग. चालेल. Okay sir.
customer
34.3s
Yes, yes.
हो हो.
agent
34.8s
Okay, thank you.