21112178962139791 · Call

Call 21112178962139791 2026-09-17 · Anupreeti Mahadik · 1:18

Campaign	Disposition	Could we hear it?	Language	Turns	Pitch type
IS_MFG_CR_GI_GP_Coated_Sep26	General Enquiry	full conversation 31 turns, clean transcript (0% inaudible)	Marathi	31	supply_led (campaign_name:medium)

Audio: clear: Some background chatter is audible on the agent's side but it does not significantly impact transcription.

The four signals separate columns, separate owners

1 · Pitch adherence

the REP

2.0/10

no conversation

USP relevance: none

2 · Customer quality

the LEAD we handed over

0 /4 flags

clean lead

3 · Supply

none

4 · Sentiment

the CUSTOMER

+0.20

confidence high · +1/−0 from 4 hits
0.6*lexical + 0.4*prior

What to do differently next time biggest points lost first · the quotes are from real calls

−2.0 pts Opener & permission Agent identified self and company but did not ask for permission to speak, jumping directly to the requirement.

How Ronak Mehta did it on a 10.0/10 call —

AGENT: Yes, good evening sir. I was noticing, I am calling from JSW One, Raunak Mehta.

−2.0 pts Hook (supply/price signal) Agent did not provide a hook or reason for the call (e.g., price or availability signal), instead asking directly if there was a requirement.

How Ronak Mehta did it on a 10.0/10 call —

AGENT: The pricing is increasing even more, sir. It's going to open one and a half to two rupees higher on Monday.

−2.0 pts Discovery (6 Qs) Agent only asked 2 of the 6 required discovery questions (manufacturing and current supplier), which is below the threshold for a 'partial' score.

How Ronak Mehta did it on a 10.0/10 call —

AGENT: Okay, so what do you manufacture, sir, by the way?

did well

Qualify

[25s] AGENT: 1220. What thickness?

Summary

The customer, an existing JSW user from Baramati, immediately provided a specific requirement for 20 tons of off-white PPGI. The agent captured the specifications but did not perform discovery or pitch any USPs. The call ended with the agent promising to check for stock and get back to the customer without a firm timeline.

Coaching

You captured the inbound requirement well, but missed the opportunity to build value by skipping the hook, discovery questions, and USP pitch.

Missed: SL1 Opener & permission SL2 Hook (supply/price signal) SL3 Discovery (6 Qs) SL4 Pitch (2-3 USPs) SL6 Closure with next step

Module 1 — step by step every result carries its evidence quote

Step	Wt	Result	Qs	Earned	Evidence from the transcript
SL1 Opener & permission	2	fail	–	0.0	[9s] AGENT: I wanted to ask if there is any requirement, sir, in Indradhanush PPGI. Agent identified self and company but did not ask for permission to speak, jumping directly to the requirement.
SL2 Hook (supply/price signal)	2	fail	–	0.0	Agent did not provide a hook or reason for the call (e.g., price or availability signal), instead asking directly if there was a requirement.
SL3 Discovery (6 Qs)	2	fail	2	0.0	[33s] AGENT: Is this your manufacturing? ... [37s] AGENT: And do you use only JSW's or do you use any other? Agent only asked 2 of the 6 required discovery questions (manufacturing and current supplier), which is below the threshold for a 'partial' score.
SL4 Pitch (2-3 USPs)	1	fail	–	0.0	Agent did not pitch any USPs during the call.
SL5 Qualify	2	pass	–	2.0	[25s] AGENT: 1220. What thickness? Agent successfully captured the key details (product, qty, thickness, width, location) of the requirement offered by the customer.
SL6 Closure with next step	1	fail	–	0.0	[40s] AGENT: Okay. That will work, sir, I will check and tell you. Agent promised to 'check and tell' but did not commit to a specific time for the quote or callback.

Conversation mechanics measured from turn timings, not judged by the LLM

Talk ratio	Agent talk	Customer talk	Dead air	Longest monologue	WPM	Interrupts	Agent turns	Cust turns	Q marks
0.673	25.3s	12.3s	40.4s	3.1s	263.2	0	16	15	9

Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)

customer

0.7s

Hello.

हॅलो.

agent

1.6s

Hello.

हॅलो.

agent

2.4s

Am I speaking to Shri Samarth Engineering?

मी श्री समर्थ इंजिनिअरिंग?

customer

4.0s

Yes.

हा.

agent

4.6s

Sir, Anukriti speaking from the JSW One platform.

सर अनुकृती बोलतीये JSW One प्लॅटफॉर्म वरून.

customer

8.0s

Yes.

हा.

agent

8.6s

I wanted to ask if there is any requirement, sir, in Indradhanush PPGI.

काय रिक्वायरमेंट आहे का विचारायचं होतं सर इंद्रधनुष पी पी जी आय मध्ये.

customer

11.4s

Where are you calling from?

कुठून बोलताय?

agent

12.5s

JSW One.

customer

14.0s

Okay, what is the rate, madam?

अच्छा, रेट काय आहे हो मॅडम?

agent

15.9s

For the rate, sir, I have to generate an inquiry. I can't tell you the rate just like that.

रेट सर इन्क्वायरी जनरेट करावी लागते मला. तसा रेट नाही सांगू शकत मी.

customer

19.2s

Then give me for twenty tons.

मला एक वीस टनाचं द्या ना.

agent

20.9s

Okay. What is the dimension?

बर. काय आहे डायमेन्शन?

customer

22.6s

Off-white. 1220.

ऑफ व्हाईट. बाराशे वीस.

agent

24.6s

1220. What thickness?

बाराशे वीस. थिकनेस किती?

customer

26.4s

Twenty tons. Fifty fifty.

वीस टन. पन्नास पन्नास.

agent

28.4s

Zero point fifty?

झिरो पॉईंट फिफ्टी?

customer

29.2s

Okay. Yes.

अच्छा. हा.

agent

30.8s

Okay. In off-white?

ठीक आहे. ऑफ व्हाईट मध्ये का?

customer

32.4s

Yes.

हा.

agent

33.3s

Okay. That will work, sir. Is this your manufacturing?

ओके. चालेल सर. हे तुमचं मॅन्युफॅक्चरिंग आहे का?

customer

35.6s

Yes, yes.

हो हो.

agent

36.6s

And do you use only JSW's or do you use any other?

आणि JSW चंच वापरता का अजून कुठलं युज करता?

customer

38.8s

Only JSW.

ओन्ली JSW.

agent

40.0s

Okay. That will work, sir, I will check and tell you.

अच्छा. चालेल सर, मी चेक करून सांगते तुम्हाला.

customer

42.5s

Tell me.

सांगा.

agent

43.2s

The delivery location is Pune, right?

डिलिव्हरी लोकेशन पुणेच आहे ना?

customer

44.8s

Baramati.

बारामती.

agent

45.8s

Is it Baramati?

बारामती आहे का?

customer

46.8s

Yes.

हा.

agent

47.4s

Okay, that will work. Okay.

बरं, चालेल. ठीक आहे.