21112178973218271 · Call

Call 21112178973218271 2026-09-18 · Anupreeti Mahadik · 3:25

Campaign	Disposition	Could we hear it?	Language	Turns	Pitch type
IS_MFG_CR_GI_GP_Coated_Sep26	General Enquiry	full conversation 77 turns, clean transcript (0% inaudible)	Marathi	77	supply_led (campaign_name:medium)

Audio: clear: The call is a mix of Marathi, Hindi, and English, with frequent code-switching.

The four signals separate columns, separate owners

1 · Pitch adherence

the REP

4.0/10

no conversation

USP relevance: none

2 · Customer quality

the LEAD we handed over

0 /4 flags

clean lead

3 · Supply

none

4 · Sentiment

the CUSTOMER

+0.48

confidence high · +20/−1 from 29 hits
0.6*lexical + 0.4*prior

What to do differently next time biggest points lost first · the quotes are from real calls

−2.0 pts Opener & permission The agent identified themself and the company, but did not use the customer's name or ask for permission to speak.

How Ronak Mehta did it on a 10.0/10 call —

AGENT: Yes, good evening sir. I was noticing, I am calling from JSW One, Raunak Mehta.

−2.0 pts Hook (supply/price signal) The agent did not lead with a supply or price hook, instead opening with a generic requirement check.

How Ronak Mehta did it on a 10.0/10 call —

AGENT: The pricing is increasing even more, sir. It's going to open one and a half to two rupees higher on Monday.

−1.0 pts Discovery (6 Qs) Agent confirmed manufacturing, and the customer volunteered their end application, monthly tonnage, and current suppliers, covering 4 of 6 discovery points.

How Ronak Mehta did it on a 10.0/10 call —

AGENT: Okay, so what do you manufacture, sir, by the way?

objection The customer raised 2 objections you did not answer: price send_price_will_think

I had asked for the rate on WhatsApp and they gave a higher rate.

You give me the rate. Not right now but in the future I can take it. You give me the rate.

did well

Qualify

Do you have a requirement for now or a requirement for later, like next week?

Closure with next step

You give me the rate, send the rate. This number is my WhatsApp. Do it on WhatsApp.

Summary

The customer, a steel almirah manufacturer, is interested in a benchmark price for CRCA sheets. They have a past price objection but are open to future purchases from JSW. The agent was passive, failing to deliver a hook or pitch, but did capture key discovery information and committed to sending a quote via WhatsApp.

Coaching

You allowed the customer to control the call from the start; next time, deliver your hook before asking for requirements to establish value and handle objections instead of just acknowledging them.

Missed: SL1 Opener & permission SL2 Hook (supply/price signal) SL3 Discovery (6 Qs) SL4 Pitch (2-3 USPs)

Module 1 — step by step every result carries its evidence quote

Step	Wt	Result	Qs	Earned	Evidence from the transcript
SL1 Opener & permission	2	fail	–	0.0	Sir, Anukriti is speaking from JSW One. The agent identified themself and the company, but did not use the customer's name or ask for permission to speak.
SL2 Hook (supply/price signal)	2	fail	–	0.0	I wanted to ask if you have any requirement in CR, sir? The agent did not lead with a supply or price hook, instead opening with a generic requirement check.
SL3 Discovery (6 Qs)	2	partial	4	1.0	We do almirah manufacturing, steel furniture. Agent confirmed manufacturing, and the customer volunteered their end application, monthly tonnage, and current suppliers, covering 4 of 6 discovery points.
SL4 Pitch (2-3 USPs)	1	fail	–	0.0	No USPs were pitched, despite the customer raising a clear price objection from a past interaction.
SL5 Qualify	2	pass	–	2.0	Do you have a requirement for now or a requirement for later, like next week? The agent successfully asked about the timing of the requirement, qualifying the customer's interest.
SL6 Closure with next step	1	pass	–	1.0	You give me the rate, send the rate. This number is my WhatsApp. Do it on WhatsApp. The call ended with a clear, committed next step: agent to send a quote via WhatsApp.

Objections supplementary — never inside the /10

Type	State	Customer said	Rep replied
price	mishandled	I had asked for the rate on WhatsApp and they gave a higher rate.	Hm, understood sir.
send_price_will_think	mishandled	You give me the rate. Not right now but in the future I can take it. You give me the rate.	Okay sir.

Conversation mechanics measured from turn timings, not judged by the LLM

Talk ratio	Agent talk	Customer talk	Dead air	Longest monologue	WPM	Interrupts	Agent turns	Cust turns	Q marks
0.555	72.9s	58.4s	73.7s	40.8s	110.3	0	38	39	6

Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)

customer

0.0s

Hello.

agent

1.2s

Hello.

agent

2.2s

Swastik Engineering Works?

customer

4.0s

Yes.

हां जी।

agent

5.0s

Sir, Anukriti is speaking from JSW One.

सर अनुकृति बात कर रही हूं JSW One से।

customer

6.7s

Yes sir?

हां सर?

agent

7.3s

JSW One Jindal Steel.

customer

8.6s

JSW... okay.

JSW... अच्छा।

agent

9.8s

Yes.

हां।

customer

10.3s

Which city are you calling from?

कौनसे सिटी से बोल रहे आप?

agent

11.4s

I am speaking from JSW, sir, from Mumbai.

JSW से बात कर रही हूं सर मुंबई से।

customer

12.9s

Are you speaking from Mumbai? Okay.

मुंबई से बोल रहे क्या? अच्छा।

agent

14.1s

Hm.

हम्म।

customer

14.6s

Okay.

अच्छा।

agent

15.1s

I wanted to ask if you have any requirement in CR, sir?

काय रिक्वायरमेंट आहे का विचारायचं होतं सर CR मध्ये?

customer

17.8s

Now, do you know the rate?

आता, तुम्हाला रेट माहित आहे का?

agent

20.0s

The rate, sir, I will have to generate an enquiry and then tell you.

रेट सर, इन्क्वायरी जनरेट करून सांगावी लागेल.

customer

22.5s

Point five zero, point six zero mm, 1250 by 2500, CRCA, JSW One.

पॉईंट फाईव्ह झिरो, पॉईंट सिक्स झिरो mm, बाराशे पन्नास by पंचवीशे, CRCA, JSW One.

agent

26.6s

Hm.

हम्म।

customer

27.1s

And the one that is recommended for furniture.

आणि फर्निचर साठी जे रेकमेंडेड आहे ते.

agent

29.1s

For CR1? CR1.

CR one चं? CR one.

customer

30.1s

Is it called CR1?

CR one म्हणतात का त्याला?

agent

31.1s

Yes, CR1.

हां, CR one.

customer

32.0s

Give me the rates for CR1.

CR one चे रेट द्या मला.

agent

33.1s

Hm. You are in manufacturing, right sir?

हम्म. हे तुम्ही मॅन्युफॅक्चरिंग मध्ये आहे ना सर?

customer

35.0s

We do almirah manufacturing, steel furniture.

अलमिरा मॅन्युफॅक्चरिंग करतो आम्ही स्टील फर्निचर.

agent

37.0s

Okay, okay.

अच्छा अच्छा।

customer

37.6s

Steel almirah. So we always need five zero six zero.

स्टील अलमिरा. तर आम्हाला फाईव्ह झिरो सिक्स झिरो नेहमी लागते.

agent

40.2s

Understood, understood.

समजलं समजलं.

customer

41.0s

But what happened is last time I got a WhatsApp from you,

परंतु ते काय मागच्या वेळेस तुम्हाला तुमच्या मी WhatsApp आला होता मला एक,

agent

44.0s

Hm.

हम्म।

customer

44.4s

That agency or something you have, right?

ते एजन्सीनी वगैरे काहीतरी आहे ना तुमचं?

agent

46.1s

Yes, yes.

हो हो.

customer

46.8s

So in that, I had asked for the rate on WhatsApp and they gave a higher rate.

तर त्याच्यात मी WhatsApp वर रेट मागितले होते तर त्यांनी रेट जास्त दिले.

agent

50.1s

Hm.

हम्म।

customer

50.6s

Correct. They gave a higher rate. I bought JSW's from the market.

बरोबर. रेट जास्त दिले. मार्केट मधून मी घेतली JSW ची.

agent

52.6s

Hm.

हम्म।

customer

53.1s

I liked the JSW sheet.

JSW ची शीट मला आवडली.

agent

54.3s

Hm.

हम्म।

customer

54.8s

I liked JSW's and I liked Pasco's.

JSW ची आवडली आणि Pasco ची आवडली.

agent

56.3s

Hm.

हम्म।

customer

56.8s

Either Pasco or JSW, I always purchase.

Either Pasco or JSW मी नेहमी परचेस करत असतो.

agent

59.2s

Hm, understood sir.

हम्म, समजलं सर.

customer

100.1s

Every day I need 800-800 kilos or one ton of sheet.

रोज मला आठशे आठशे किलो किंवा एक टन चद्दर लागते.

agent

103.0s

Understood.

समजलं.

customer

103.6s

Understood, right? You, you, you give me the rate. Not right now but in the future I can take it. You give me the rate.

समजलं ना? तुम्ही तुम्ही तुम्ही द्या मला रेट द्या. आता आता तर नाही पण फ्युचर मध्ये मी घेऊ शकतो. तुम्ही मला रेट द्या.

agent

108.1s

Okay sir.

चालेल सर.

customer

108.7s

What is your name?

काय नाव तुमचं?

agent

109.3s

Anukriti.

अनुकृती.

customer

110.0s

Anupriti?

अनुप्रिती?

agent

110.6s

Anukriti.

अनुकृती.

customer

111.3s

Anukriti. Correct, right?

अनुकृती. बरोबर ना?

agent

112.3s

Yes.

हो.

customer

112.8s

Okay, who is this Kulkarni?

बरं हे कुलकर्णी कोण आहेत कुलकर्णी?

agent

114.2s

Sir, Kulkarni is not in our department at least.

सर कुलकर्णी आमच्या डिपार्टमेंट मध्ये तरी नाहीये.

customer

116.6s

No? Which department is yours?

नाही का? तुमचं कोणचं डिपार्टमेंट आहे?

agent

118.0s

Ours is the sales department.

आमचं सेल्स डिपार्टमेंट आहे.

customer

119.3s

Sales? Which one is yours?

सेल्स? तुमचं कोणतं आहे?

agent

120.3s

Sales, sales department sir.

सेल्स सेल्स डिपार्टमेंट सर.

customer

121.6s

Oh, is it.

हाव का.

customer

122.5s

Okay, fine.

बरं ठीक आहे.

agent

123.3s

Okay.

चालेल.

customer

123.7s

You at least give me the rate.

तुम्ही मला रेट तर द्या.

agent

124.6s

Do you have a requirement for now or a requirement for later, like next week?

तुम्हाला आत्ताची रिक्वायरमेंट आहे का नंतर नेक्स्ट वीकची वगैरे रिक्वायरमेंट आहे?

customer

127.3s

I want to check whether the sheet I purchased, I did it at the proper rate or not.

मला मला चेक करायचे आहे की मी जी शीट परचेस केली ती प्रॉपर रेट मध्ये केली की नाही केली.

agent

130.6s

Okay.

अच्छा.

customer

131.1s

I want to check that. Meaning you get checked, I get checked.

मला ते चेक करायचं आहे. म्हणजे तुम्ही चेक होऊन जाता, मी चेक होऊन जातो.

agent

134.0s

Okay.

चालेल.

customer

134.6s

Okay.

ठीक आहे.

agent

135.1s

Or not? How the rates are, I'll send it.

की नाही? की रेट कसे असतात, पाठवते.

customer

136.6s

At least I will get to know this, right?

हे तर मला कळेल की नाही?

agent

137.6s

Okay.

ठीक आहे.

customer

138.1s

You give me the rate, send the rate. This number is my WhatsApp. Do it on WhatsApp.

तुम्ही द्या मला रेट, रेट पाठवा. हा नंबर माझा WhatsApp आहे. WhatsApp वर करा.

agent

141.1s

Okay, okay sir.

चालेल, चालेल सर.

customer

141.9s

Okay?

ठीक आहे?

agent

142.3s

Yes.

हो.

customer

142.8s

Okay, okay.

ओके, ओके.