Call 21112178962496341 2026-09-17 · Anupreeti Mahadik · 2:25
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_MFG_WR_Sep26 | General Enquiry | full conversation 43 turns, clean transcript (2% inaudible) | Hindi | 43 | supply_led (campaign_name:medium) |
Audio: clear: The conversation is clear with standard B2B sales call terminology.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
5.0/10
short or unclear
USP relevance:
none
2 · Customer quality
the LEAD we handed over
0
/4 flags
clean lead
3 · Supply
US
out_of_stock
Customer required 12, 14, and 16mm wire rod; agent confirmed only 16mm was in stock, with 12mm and 14mm unavailable.
4 · Sentiment
the CUSTOMER
-0.27
confidence high · +1/−4
from 7 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
rejection
What to do differently next time biggest points lost first · the quotes are from real calls
−2.0 pts
Hook (supply/price signal)
This is a generic opening, not a supply or price hook as required by the script; the customer had to prompt the agent for product details.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: The pricing is increasing even more, sir. It's going to open one and a half to two rupees higher on Monday.
−2.0 pts
Discovery (6 Qs)
Agent only asked about manufacturing status and end application, missing 4 of the 6 required discovery questions (monthly tonnage, current suppliers, JSW share, payment terms).
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Okay, so what do you manufacture, sir, by the way?
−1.0 pts
Pitch (2-3 USPs)
Agent did not pitch any USPs. The statement 'I supply directly from the plant' was used to justify a larger order size, not as a pitched benefit.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: ...so that the distributors don't have a monopoly. They can increase the price anytime, they can't give it to you at a higher price in the future. There should be control in the market.
did well
Opener & permission
Sir, Anupreeti speaking from JSW One.
Qualify
Sir, right now I have 16 mm stock available. How many tons do you need?
Summary
The customer, a fastener manufacturer in Rajkot, inquired about 15B25 wire rod in 12, 14, and 16mm diameters. The agent qualified the requirement for 20 tons, confirmed stock for the 16mm size but stated the other two were unavailable. The call concluded with the agent promising to generate an inquiry for the available item and send details via WhatsApp.
Coaching
You recovered the call well after the customer specified their need, but your opening was too generic. Always start with a strong supply or price hook and complete discovery before qualifying a requirement to better understand the customer's business.
Missed:
SL2 Hook (supply/price signal) SL3 Discovery (6 Qs) SL4 Pitch (2-3 USPs)
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| SL1 Opener & permission | 2 | pass | – | 2.0 | Sir, Anupreeti speaking from JSW One. Agent identified self and company, and used the customer's business name; the customer's direct response ('Yes, tell me.') served as implicit permission. |
| SL2 Hook (supply/price signal) | 2 | fail | – | 0.0 | Sir, I wanted to know if you have any requirement? This is a generic opening, not a supply or price hook as required by the script; the customer had to prompt the agent for product details. |
| SL3 Discovery (6 Qs) | 2 | fail | 2 | 0.0 | And sir, are you in manufacturing or trading? ... And what is your end application? Agent only asked about manufacturing status and end application, missing 4 of the 6 required discovery questions (monthly tonnage, current suppliers, JSW share, payment terms). |
| SL4 Pitch (2-3 USPs) | 1 | fail | – | 0.0 |
Agent did not pitch any USPs. The statement 'I supply directly from the plant' was used to justify a larger order size, not as a pitched benefit. |
| SL5 Qualify | 2 | pass | – | 2.0 | Sir, right now I have 16 mm stock available. How many tons do you need? Agent successfully captured the grade (15B25), diameters (12, 14, 16), quantity (20 tons), and location (Rajkot), and confirmed stock availability for one item. |
| SL6 Closure with next step | 1 | pass | – | 1.0 | Okay, I will WhatsApp you, sir. Agent committed to a clear next step (sending details via WhatsApp) which the customer accepted. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.588 | 40.5s | 28.4s | 76.1s | 4.0s | 254.8 | 0 | 21 | 22 | 14 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
1.5s
Hello
हेलो
agent
2.1s
Hello, Niranjan Enterprises?
हेलो, निरंजन एंटरप्राइजेज?
customer
4.0s
Yes, tell me.
हां बोलो।
agent
4.8s
Sir, Anupreeti speaking from JSW One.
सर अनुप्रीति बात कर रही हूं JSW One से।
customer
7.2s
From where?
कहां से?
agent
8.0s
JSW One.
customer
9.2s
Speak.
बोलिए।
agent
10.0s
Sir, I wanted to know if you have any requirement?
सर कोई रिक्वायरमेंट है क्या जानना था आपका?
customer
12.8s
Right now there is no requirement.
अभी तो नहीं है रिक्वायरमेंट।
agent
14.8s
Not right now?
अभी नहीं है?
customer
15.6s
No no, not right now.
नहीं नहीं, अभी तो नहीं है।
agent
17.5s
Okay sir, thank you.
ओके सर, थैंक यू।
customer
18.7s
So what do you have right now? 15B25?
तो अभी आपके पास क्या है? 15B25?
agent
21.5s
Sir, what do you deal in?
सर आप किस में डील करते हो?
customer
23.5s
Do you deal in wire rod or in that, we make fasteners, so we need 15B25 wire rod.
वायर रॉड में करते हो या उसमें, फास्टनर बनाते है हम तो 15B25 वायर रॉड लगता है।
agent
27.9s
Okay. And what is the location, sir? Delivered location?
अच्छा। और लोकेशन कौनसा है सर? डिलीवर्ड लोकेशन?
customer
31.0s
Rajkot.
राजकोट।
agent
32.0s
And what diameter?
और कितना डाया?
customer
33.5s
We need 12, 14 and 16, three.
हमारा लगता है 12, 14 और 16, तीन।
agent
36.5s
Sir, right now I have 16 mm stock available. How many tons do you need?
सर अभी 16 mm का मेरे पास स्टॉक अवेलेबल है। कितना टन चाहिए आपको?
customer
40.2s
In that, we will take 20 tons.
उसमें 20 टन ले लेंगे।
agent
42.0s
20 tons. Can it be 40 tons, sir? I supply directly from the plant.
20 टन। 40 टन हो सकता है सर? सीधा प्लांट से हम सप्लाई करते है मैं।
customer
46.0s
If it's 40 tons, you will have to do two sides.
40 टन हो तो दो साइड करना पड़ेगा आपको।
agent
48.8s
How much 16 mm do you need then? 20 tons?
16 mm का कितना चाहिए फिर आपको? 20 टन?
customer
50.8s
We can take 20 tons of 16 mm.
16 mm का 20 टन ले सकते है।
agent
52.8s
Okay. I'll check because sir, only 16 mm is in stock, the rest 10 mm...
अच्छा। मैं चेक करती हूं क्योंकि सर 16 mm ही स्टॉक में है, बाकी 10 mm का...
customer
57.5s
12, 16...
agent
58.5s
12, 14 and 16, you need these three, right?
12, 14 और 16, ये ये तीन चाहिए ना आपको?
customer
1.1s
Yes.
हां।
agent
1.8s
Okay, okay. And sir, are you in manufacturing or trading?
ओके, ओके। और सर ये आप मैन्युफैक्चरिंग में हो, ट्रेडिंग में हो?
customer
4.8s
No, I am in manufacturing.
नहीं, मैं मैन्युफैक्चरिंग में हूं।
agent
6.5s
And what is your end application?
और क्या एंड एप्लीकेशन है आपका?
customer
7.8s
We make fasteners, bolts in that. Fastener.
फास्टनर बनाते है, उसमें बोल्ट। फास्टनर।
agent
9.8s
Okay. Okay sir, I will generate your inquiry for 16 mm.
अच्छा। ठीक है सर, मैं आपका इंक्वायरी जनरेट करती हूं 16 mm का।
customer
12.5s
Hmm.
हम्म।
agent
12.8s
The rest is not in stock.
बाकी तो स्टॉक में नहीं है।
customer
14.8s
What is the rate?
का रेट क्या है?
agent
15.8s
The rate, sir, will be known only after generating the inquiry. For this wire rod, the rate is not available directly.
रेट सर इंक्वायरी जनरेट करने के बाद ही रेट समझेगा। ये वायर रॉड का ऐसा रेट डायरेक्ट नहीं मिलता है ना।
customer
20.0s
Okay.
ओके।
agent
20.8s
Okay. Okay, I will WhatsApp you, sir.
ओके। ठीक है, मैं आपको WhatsApp करती हूं सर।
customer
23.0s
Okay.
ओके।
agent
23.8s
Thank you.
थैंक यू।
customer
25.0s
[inaudible]