21112178834085131 · Call

Call 21112178834085131 2026-09-02 · Anupreeti Mahadik · 1:24

Campaign	Disposition	Could we hear it?	Language	Turns	Pitch type
IS_Inte_MFG_M1_3_NoEnq_Sep26	General Enquiry	full conversation 23 turns, clean transcript (0% inaudible)	Marathi	23	new_registration (campaign_name:medium)

Audio: clear: Some background noise typical of a call center is present but does not affect transcription.

The four signals separate columns, separate owners

1 · Pitch adherence

the REP

1.0/10

no conversation

USP relevance: none

2 · Customer quality

the LEAD we handed over

1 /4 flags

material: MS bars

3 · Supply

spec_not_available

Customer requires MS Bars (30, 24, 20 diameter), which are not a standard catalogue item.

4 · Sentiment

the CUSTOMER

+0.16

confidence high · +10/−5 from 9 hits
0.6*lexical + 0.4*prior

What to do differently next time biggest points lost first · the quotes are from real calls

−3.0 pts Full discovery (8 Qs) The agent only asked 'What do you want?' and did not attempt to discover business type, volume, or other key details.

How Sajal Bhaskar did it on a 10.0/10 call —

[Customer:] ESP सर्विसेस... [Rep:] आप कौन सा ब्रांड में लेते हो शीट्स जनरली?... [Customer:] चार से पांच टन चाहिए मुझे मिनिमम... [Rep:] Payment sir, 100% advance.

−2.0 pts First opportunity identified Although the customer stated a requirement, the agent did not capture the full specification (e.g., quantity, grade) on the call.

How Sajal Bhaskar did it on a 10.0/10 call —

I will call you tomorrow afternoon after 12 or 1 o'clock.

−2.0 pts Closure - one of three outcomes The call ended with a vague offer to check via WhatsApp, not one of the three required specific closure outcomes.

How Sajal Bhaskar did it on a 10.0/10 call —

[Customer:] मैं आपको कल दोपहर बारह एक बजे के बाद फोन करता हूं। चलेगा? [Agent:] हां चलेगा, चलेगा।

did well

Warm welcome opener

Sir, this is Anukriti speaking from JSW One, Jindal Steel. Your account was registered on our portal, sir.

Summary

The customer, who had recently registered, stated their requirement for MS bars, which they noted were not in the platform catalogue. The agent confirmed this product type was not standard and asked for other sheet metal needs, which the customer did not have. The call ended with the agent asking the customer to send the requirement via WhatsApp for an offline check.

Coaching

When a customer states their required product isn't available, first acknowledge it, then pivot to discovery to see if they have other needs we *can* serve before ending the call.

Missed: NR2 Verify basic profile (4 Qs) NR3 Full discovery (8 Qs) NR4 Platform education NR5 First opportunity identified NR6 Closure - one of three outcomes

Module 1 — step by step every result carries its evidence quote

Step	Wt	Result	Qs	Earned	Evidence from the transcript
NR1 Warm welcome opener	1	pass	–	1.0	Sir, this is Anukriti speaking from JSW One, Jindal Steel. Your account was registered on our portal, sir. The agent correctly identified herself, the company, and the reason for the call.
NR2 Verify basic profile (4 Qs)	1	fail	0	0.0	The customer immediately stated their need, and the agent did not ask any of the four basic profile verification questions.
NR3 Full discovery (8 Qs)	3	fail	0	0.0	The agent only asked 'What do you want?' and did not attempt to discover business type, volume, or other key details.
NR4 Platform education	1	fail	–	0.0	The agent did not explain any features or benefits of the JSW One platform.
NR5 First opportunity identified	2	fail	–	0.0	Although the customer stated a requirement, the agent did not capture the full specification (e.g., quantity, grade) on the call.
NR6 Closure - one of three outcomes	2	fail	–	0.0	I will WhatsApp you once. You send me the requirement. And I will confirm if we have it or not. The call ended with a vague offer to check via WhatsApp, not one of the three required specific closure outcomes.

Conversation mechanics measured from turn timings, not judged by the LLM

Talk ratio	Agent talk	Customer talk	Dead air	Longest monologue	WPM	Interrupts	Agent turns	Cust turns	Q marks
0.558	17.7s	14.0s	52.3s	8.2s	315.3	0	12	11	1

Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)

customer

0.9s

Hello

हॅलो

agent

1.5s

Hello

हॅलो

customer

2.3s

Sumeet Enterprises?

सुमित एंटरप्राइजेस?

agent

3.6s

Yes, speak.

हा बोला.

agent

4.1s

Sir, this is Anukriti speaking from JSW One, Jindal Steel. Your account was registered on our portal, sir.

सर अनुकृती बोलतीये JSW One मधून, जिंदाल स्टील. तुमचा अकाउंट रजिस्टर होत सर आमच्या पोर्टल वरती.

customer

8.3s

Yes, I had done it, but what I want is not there, right?

हो केल होत पण मला जे हवंय ते नाहीये ना.

agent

10.8s

What, what do you want, sir?

काय काय हवंय सर तुम्हाला?

customer

12.0s

I need MS bars for production.

मला MS bar लागतात production साठी.

agent

14.0s

Okay.

अच्छा.

customer

14.5s

And

आणि

customer

15.8s

they are needed in 30, 24, and 20 diameter. But they are probably not available with you.

30, 24 आणि 20 diameter मध्ये लागतात ते. पण ते बहुतेक आपल्याकडे available नाहीये.

agent

20.2s

Okay.

अच्छा.

agent

20.9s

Okay sir, that's fine. If there is anything else in sheet metal, you can tell me.

ठीक आहे सर, चालेल. काही दुसरा sheet metal मध्ये असेल तर तुम्ही सांगाल.

agent

24.3s

Otherwise, I will WhatsApp you once. You send me the requirement. And I will confirm if we have it or not. If we have it, then

नाहीतर मी तुम्हाला एकदा WhatsApp करते. तुम्ही मला requirement पाठवा. आणि मी confirm करते ती आहे का नाही आमच्याकडे. असली तर मग

customer

29.5s

I didn't see anything on your catalog.

मला तुमच्या catalog वर तर नाही दिसलं काही.

agent

32.2s

You send the requirement anyway. Suppose if it is there, then I will see accordingly.

तुम्ही पाठवा तरी requirement. समजा जर असली तर मी बघते तसं.

customer

35.0s

Yes, that's fine, no problem.

हो चालेल ना, काही हरकत नाही.

agent

36.5s

Yes, it will work.

हा, चालेल.

customer

37.5s

Okay.

agent

38.0s

Okay.

customer

38.5s

Thank you.

agent

39.5s

Thank you.

customer

40.8s

Yes.

हा.