Call 21112178946934661 2026-09-15 · Anupreeti Mahadik · 1:33
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_MFG_HR_HRPO_Sep26 | Send_Email | full conversation 23 turns, clean transcript (0% inaudible) | Hindi | 23 | supply_led (campaign_name:medium) |
Audio: clear: Some background office noise is present but doesn't affect transcription.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
1.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
0
/4 flags
clean lead
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
+0.38
confidence high · +4/−2
from 12 hits
lexical only
lexical only
What to do differently next time biggest points lost first · the quotes are from real calls
−2.0 pts
Opener & permission
Agent identified self and company but failed to ask for permission to speak before proceeding.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Yes, good evening sir. I was noticing, I am calling from JSW One, Raunak Mehta.
−2.0 pts
Hook (supply/price signal)
Agent did not provide a value proposition or hook, instead asking directly for requirements.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: The pricing is increasing even more, sir. It's going to open one and a half to two rupees higher on Monday.
−2.0 pts
Discovery (6 Qs)
No discovery questions were asked to understand the customer's business, volume, or current procurement.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Okay, so what do you manufacture, sir, by the way?
objection
The customer raised 2 objections
you did not answer:
incumbent_supplier send_price_will_think
But from your side, the person keeps changing every time. We don't even know whom to send it to.
You mail it to me, I will reply to you.
did well
Closure with next step
Okay. This is your mail ID, right, Tejas dot
Summary
The agent contacted a manufacturing customer who confirmed an existing requirement for HR sheet. The customer immediately objected due to experiencing inconsistent contacts from JSW One in the past. The agent failed to handle this objection, did not perform any discovery, and the call ended with the agent agreeing to the customer's request to send an email.
Coaching
When a customer raises a process objection, first acknowledge their frustration and take ownership as their single point of contact before attempting to control the call and proceed with discovery.
Missed:
SL1 Opener & permission SL2 Hook (supply/price signal) SL3 Discovery (6 Qs) SL4 Pitch (2-3 USPs) SL5 Qualify
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| SL1 Opener & permission | 2 | fail | – | 0.0 |
Agent identified self and company but failed to ask for permission to speak before proceeding. |
| SL2 Hook (supply/price signal) | 2 | fail | – | 0.0 |
Agent did not provide a value proposition or hook, instead asking directly for requirements. |
| SL3 Discovery (6 Qs) | 2 | fail | 0 | 0.0 |
No discovery questions were asked to understand the customer's business, volume, or current procurement. |
| SL4 Pitch (2-3 USPs) | 1 | fail | – | 0.0 |
No USPs were proactively pitched; a single point was made only in response to a direct customer question. |
| SL5 Qualify | 2 | fail | – | 0.0 |
Agent confirmed a requirement exists but failed to capture any specific details like grade, size, or quantity. |
| SL6 Closure with next step | 1 | pass | – | 1.0 | Okay. This is your mail ID, right, Tejas dot Agent agreed to the customer's requested next step of sending an email and confirmed the contact detail. |
Objections supplementary — never inside the /10
| Type | State | Customer said | Rep replied |
|---|---|---|---|
| incumbent_supplier | mishandled | But from your side, the person keeps changing every time. We don't even know whom to send it to. |
No no sir, they don't change. |
| send_price_will_think | mishandled | You mail it to me, I will reply to you. |
Okay. This is your mail ID, right, Tejas dot |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.49 | 19.2s | 20.0s | 53.8s | 3.1s | 296.9 | 0 | 11 | 12 | 2 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
1.5s
Hello.
agent
2.3s
Hello, Electrotherm India Limited?
customer
3.9s
Yes, speak.
हां बोलिए।
agent
4.6s
Sir, this is Anupriti speaking from JSW One.
सर, अनुप्रिती बात कर रही हूं JSW One से।
customer
6.4s
Speak, ma'am.
बोलो मैम।
agent
7.2s
I wanted to know about any requirement for HR sheet, sir.
कोई requirement जानना था सर HR sheet में।
customer
9.4s
There is a requirement.
है requirement तो है।
customer
10.5s
But from your side, the person keeps changing every time.
आपके वहां से लेकिन हर बार कोई change होता रहता है person.
agent
13.1s
No no sir, they don't change.
नहीं नहीं सर, change नहीं होते।
customer
14.2s
We don't even know whom to send it to.
किनको भेजे वही नहीं पता चलता है हमको तो।
agent
16.5s
Sir, your delivery location is Gujarat, right? Please give me the details as well.
ये सर आपका delivery location Gujarat ही है ना? मुझे भी दीजिए ना details.
customer
19.1s
No, every time... with you, this is the first time I'm talking. Before this also, I have spoken to different people many times. So it's not clear who particularly handles it.
नहीं हर बार आपका अभी सब पहली बार बात हुई है। उनसे पहले भी काफी टाइम अलग-अलग person से बात होती है। तो particular कौन देखता है वही clear नहीं हो रहा है।
agent
25.8s
No sir, we are the ones who handle it. That must have been... that other department also
नहीं सर, हम ही देखते हैं। वो हुआ रहेगा वो दूसरा department भी
customer
29.1s
Okay. You mail it to me, I will reply to you.
ठीक है। आप मेरेको मेरेको mail कर दीजिए, मैं reply कर दूंगा आपको।
agent
32.1s
Okay. This is your mail ID, right, Tejas dot
ठीक है। ये आपका mail ID है ना, Tejas dot
customer
34.5s
Yes.
हां।
agent
35.3s
Okay, okay. Okay sir.
Okay, okay. ठीक है सर।
customer
37.2s
And you, hello?
और आप, hello?
agent
38.2s
Yes sir, tell me.
हां सर, बोलिए।
customer
38.9s
Will you do the manufacturing and give it, or will you do trading?
आप manufacturing करके दोगे या फिर आप trading करोगे?
agent
41.2s
No sir, we have our own manufacturing. The material comes directly from JSW.
नहीं सर, अपना manufacturing ही है। Directly JSW से material आता है।
customer
44.2s
Okay, okay, okay. Yes.
ठीक है, ठीक है, ठीक है। हां।
agent
45.8s
Okay. That will work, sir.
Okay. चलेगा सर।