JSWOzonetel · Call Analysis

IS_MFG_WR_Sep26 campaign scorecard

Calls
1
1 transcribed
Scored
1
0 excluded as n/a
Avg pitch /10
5.00
floor 2.30
Q-flags / call
0.0
the LEAD, not the rep
Supply issues
1
our stockyard, not the rep
Sentiment
-0.27
0+ / 0○ / 1− · 0 n/a
Pitch score distribution — IS_MFG_WR_Sep26
0 0 1 score 0/10 — 0 calls (red band) 0 score 1/10 — 0 calls (red band) 1 score 2/10 — 0 calls (red band) 2 score 3/10 — 0 calls (red band) 3 score 4/10 — 0 calls (red band) 4 score 5/10 — 1 call (amber band) 1 5 score 6/10 — 0 calls (amber band) 6 score 7/10 — 0 calls (amber band) 7 score 8/10 — 0 calls (green band) 8 score 9/10 — 0 calls (green band) 9 score 10/10 — 0 calls (green band) 10
red 0–4 urgent amber 5–7 coaching green 8–10 strong score out of 10
Customer sentiment — IS_MFG_WR_Sep26
Negative: 1 (100.0%)
Negative 1 100.0%
Average pitch score by agent on this campaign
amber 5 green 8 floor 2.30 Anupreeti Mahadik: 5.0 Anupreeti Mahadik 5.0

Pitch steps in this campaign % of available points earned

StepWtCallsPoints earned
SL2 Hook (supply/price signal) 21
0.0%
SL3 Discovery (6 Qs) 21
0.0%
SL4 Pitch (2-3 USPs) 11
0.0%
SL1 Opener & permission 21
100.0%
SL5 Qualify 21
100.0%
SL6 Closure with next step 11
100.0%

Agent × step heatmap % of points earned per step — a cold column is a training gap, a cold row is a coaching case

AgentSL2SL3SL4SL1SL5SL6
Anupreeti Mahadik (1) 0 0 0 100 100 100

Agents on this campaign

AgentCallsScoredPitch G/A/RTalkMonoSentiment
Anupreeti Mahadik 11 5.00 0/1/0 0.588 0 -0.27

All calls 1 — lowest score first; excluded calls at the bottom

CallStateDateAgentDur DispositionBandLangTypePitch QSupplySent
211121789624… scored 2026-09-17Anupreeti Mahadik 2:25 General Enquiry full conversation Hindi supply_led 5.0/10 0 out_of_stock -0.27