Call 21112178973209381 2026-09-18 · Anupreeti Mahadik · 1:01
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_MFG_CR_GI_GP_Coated_Sep26 | No_requirement | full conversation 20 turns, clean transcript (0% inaudible) | Hindi | 20 | supply_led (campaign_name:medium) |
Audio: clear: The customer's speech is slightly muffled at times, but generally understandable.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
2.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
0
/4 flags
clean lead
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
-0.10
confidence high · +1/−1
from 4 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−2.0 pts
Opener & permission
The agent identified the company and herself but failed to ask for permission to speak.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Yes, good evening sir. I was noticing, I am calling from JSW One, Raunak Mehta.
−2.0 pts
Hook (supply/price signal)
The agent did not provide a supply or price hook, instead jumping directly to asking for a requirement.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: The pricing is increasing even more, sir. It's going to open one and a half to two rupees higher on Monday.
−2.0 pts
Discovery (6 Qs)
No discovery questions were asked after the customer stated they had no current requirement.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Okay, so what do you manufacture, sir, by the way?
did well
Qualify
I wanted to know if you have any requirement in PPGI.
Summary
The agent called a manufacturing lead, Pradnya Steel Industries, and immediately asked for a requirement in PPGI without a proper opener or hook. The customer stated they had no current need. The agent ended the call by offering to connect on WhatsApp, without attempting any discovery.
Coaching
Always start your call by asking for permission to speak, then deliver your supply hook before asking for a requirement; this builds rapport and gives the customer a reason to engage.
Missed:
SL1 Opener & permission SL2 Hook (supply/price signal) SL3 Discovery (6 Qs) SL4 Pitch (2-3 USPs) SL6 Closure with next step
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| SL1 Opener & permission | 2 | fail | – | 0.0 |
The agent identified the company and herself but failed to ask for permission to speak. |
| SL2 Hook (supply/price signal) | 2 | fail | – | 0.0 |
The agent did not provide a supply or price hook, instead jumping directly to asking for a requirement. |
| SL3 Discovery (6 Qs) | 2 | fail | 0 | 0.0 |
No discovery questions were asked after the customer stated they had no current requirement. |
| SL4 Pitch (2-3 USPs) | 1 | fail | – | 0.0 |
No USPs were pitched as no discovery was attempted. |
| SL5 Qualify | 2 | pass | – | 2.0 | I wanted to know if you have any requirement in PPGI. The agent successfully asked if a current requirement existed, which is the core intent of this step. |
| SL6 Closure with next step | 1 | fail | – | 0.0 |
The next step offered, 'I will keep you on WhatsApp', is not a specific, committed action like a quote or a scheduled callback. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.631 | 14.0s | 8.2s | 38.8s | 3.6s | 205.7 | 0 | 10 | 10 | 3 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
0.5s
Hello.
agent
1.3s
Hello.
customer
1.8s
Hello.
agent
2.4s
Pradnya Steel Industries?
customer
3.9s
Yes.
हाँ।
agent
4.7s
Uh, Anukriti speaking from JSW One.
अह, अनुकृति बात कर रही JSW One से।
customer
7.0s
Speak.
बोल।
agent
7.8s
Hello?
customer
8.4s
Yes.
हाँ।
agent
8.8s
I wanted to know if you have any requirement in PPGI.
ये कुछ PPGI में रिक्वायरमेंट है क्या जानना था आपका।
customer
11.8s
Where are you calling from?
आप कहाँ से बात कर रहे हो?
agent
13.2s
JSW, Jindal Steel.
customer
15.0s
Are you calling from your end? Your online platform is there...
अपने से बात कर रहे हो? आपका वो ऑनलाइन प्लेटफार्म है वहां पे...
agent
18.2s
Yes, yes.
हाँ हाँ।
customer
19.8s
Not right now, madam.
अभी तो नहीं है मैडम।
agent
21.2s
Not right now?
अभी नहीं है?
customer
21.9s
No.
नहीं।
agent
22.4s
Okay. Let me know when you have a requirement, I will keep you on WhatsApp.
ठीक है। जब रहेगा तब बताइए, मैं आपको WhatsApp करके रखती हूँ।
customer
26.2s
Okay.
ठीक है।
agent
26.8s
Okay, thank you.