Call 34972178971166471 2026-09-18 · Anupreeti Mahadik · 2:35
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_MFG_CR_GI_GP_Coated_Sep26 | No_requirement | full conversation 34 turns, clean transcript (0% inaudible) | Marathi | 34 | supply_led (campaign_name:medium) |
Audio: clear: The agent's speech is a mix of Marathi and Hindi, which is common in the region.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
5.0/10
short or unclear
USP relevance:
matched
2 · Customer quality
the LEAD we handed over
0
/4 flags
clean lead
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
0.15
confidence high · +2/−0
from 6 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−2.0 pts
Opener & permission
Agent identified self and company but failed to ask for permission to speak.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Yes, good evening sir. I was noticing, I am calling from JSW One, Raunak Mehta.
−2.0 pts
Hook (supply/price signal)
Agent skipped the hook and went directly to asking for requirements.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: The pricing is increasing even more, sir. It's going to open one and a half to two rupees higher on Monday.
−1.0 pts
Discovery (6 Qs)
Agent asked about manufacturing and monthly tonnage, and the customer proactively raised payment terms.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Okay, so what do you manufacture, sir, by the way?
habit You did 86% of the talking. Ask a question and let them fill the silence - the requirement comes from them, not from you.
objection
The customer raised 1 objection
you did not answer:
send_price_will_think
Okay, that's fine. We'll see.
did well
Pitch (2-3 USPs)
AGENT: After two orders, if it's for 100 tons, I can immediately arrange for plant supply. Then you will get the order directly from the plant on a cr
Qualify
AGENT: So, is there a live requirement now, sir, or is this month's procurement done?
Summary
The agent contacted a manufacturing customer who was immediately interested in credit terms for CR sheets. The agent correctly explained the policy of two advance orders before credit is considered. The customer confirmed a large monthly requirement (100 MT) but had no immediate need, so the agent scheduled a callback for the following month.
Coaching
Start your calls by asking for permission to speak and delivering a concise hook before jumping into discovery questions.
Missed:
SL1 Opener & permission SL2 Hook (supply/price signal) SL3 Discovery (6 Qs)
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| SL1 Opener & permission | 2 | fail | – | 0.0 |
Agent identified self and company but failed to ask for permission to speak. |
| SL2 Hook (supply/price signal) | 2 | fail | – | 0.0 |
Agent skipped the hook and went directly to asking for requirements. |
| SL3 Discovery (6 Qs) | 2 | partial | 3 | 1.0 | AGENT: do you do manufacturing or how is it for you? ... what is your monthly turnover? How many sheets do you need? Agent asked about manufacturing and monthly tonnage, and the customer proactively raised payment terms. |
| SL4 Pitch (2-3 USPs) | 1 | pass | – | 1.0 | AGENT: After two orders, if it's for 100 tons, I can immediately arrange for plant supply. Then you will get the order directly from the plant on a credit basis... Agent correctly pitched the credit policy in response to the customer's direct question. |
| SL5 Qualify | 2 | pass | – | 2.0 | AGENT: So, is there a live requirement now, sir, or is this month's procurement done? Agent correctly asked for a live requirement, which the customer confirmed they did not have. |
| SL6 Closure with next step | 1 | pass | – | 1.0 | AGENT: I will connect with you next month then. Agent committed to a callback in the next month, which the customer agreed to. |
Objections supplementary — never inside the /10
| Type | State | Customer said | Rep replied |
|---|---|---|---|
| credit | handled | What is your credit period, how is it? |
Sir, so how it is on this platform is, the first two orders are on 100% advance. After two orders... I can immediately arrange for plant supply. Then you will get the order directly from the plant on a credit basis... |
| send_price_will_think | mishandled | Okay, that's fine. We'll see. |
Yes. That's fine, sir. So, is there a live requirement now, sir, or is this month's procurement done? |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.858 heavy | 87.0s | 14.4s | 53.6s | 43.2s | 153.1 | 0 | 17 | 17 | 8 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
1.4s
Hello.
हॅलो.
agent
2.0s
Supreme Engineering Fabrication?
सुप्रीम इंजिनिअरिंग फॅब्रिकेशन?
customer
4.3s
Speaking.
बोलते.
agent
4.9s
Sir, this is Anupreeti speaking from JSW One.
सर, अनुप्रीती बोलतीये JSW One मधून.
customer
7.2s
Yes, speak.
बोला ना.
agent
7.9s
Sir, I wanted to ask if you have any requirement for CR sheets?
सर, काही रिक्वायरमेंट आहे का विचारायचं होतं CR sheet मध्ये?
customer
10.7s
Not in steel.
स्टीलमध्ये नाही.
agent
12.1s
CR sheet.
customer
13.2s
In sheets.
शीटमध्ये.
agent
14.2s
Yes.
हा.
customer
15.0s
We have it in sheets. What is your credit period, how is it?
शीटमध्ये आहे. आपलं किती दिवसाचं क्रेडिट वगैरे कसं आहे आपलं?
agent
17.9s
Sir, how it is for us is, do you do manufacturing or how is it for you?
सर, आपलं कसं आहे, तुम्ही म्हणजे मॅन्युफॅक्चरिंग करता का कसं आहे म्हणजे आपलं?
customer
21.5s
Yes, manufacturing.
हा, मॅन्युफॅक्चरिंग.
agent
22.7s
Okay. Uh, sir, and what is your monthly turnover? How many sheets do you need?
अच्छा. अ, सर म्हणजे आपलं आणि मंथली किती टर्नओव्हर आहे म्हणजे आपलं? किती शीट लागते तुम्हाला?
customer
27.4s
Monthly 100 tons.
मंथली 100 टन.
agent
29.8s
Hello?
हॅलो?
customer
30.8s
Yes, speak.
हा, बोला ना.
agent
31.6s
Yes sir, what is the monthly requirement for CR sheets for you?
हा सर, मंथली किती CR sheet ची रिक्वायरमेंट असते तुमची आपली?
customer
34.3s
Around 100 tons are required.
एक 100 टनापर्यंत लागतं.
agent
36.4s
Okay. Sir, so how it is on this platform is, the first two orders are on 100% advance.
अच्छा. सर, मग आपलं कसं आहे या प्लॅटफॉर्मचं, पहिले दोन ऑर्डर्स जे असतात ते 100% ऍडव्हान्समध्ये असतात.
customer
41.0s
Okay.
बरं.
agent
41.4s
After two orders, if it's for 100 tons, I can immediately arrange for plant supply. Then you will get the order directly from the plant on a credit basis, uh, after they do your verification, then on what, uh, on which terms to give it, they will decide. That's how it is.
दोन ऑर्डरनंतर मी डायरेक्ट तुम्हाला 100 टनाची असेल तर प्लांट सप्लाय लगेच मी करू शकते. मग डायरेक्ट प्लांटकडून तुम्हाला ऑर्डर येऊन क्रेडिट बेसिसवर, अ, तुमचं ते व्हेरिफिकेशन करून मग किती, अ, कुठल्या टर्म्सवर द्यायचंय ते ते लोकं डिसाइड करतात. असं आहे.
customer
51.3s
Okay.
ओके.
agent
52.1s
With us, uh, the minimum requirement for CR is three tons. Uh, and the advance is also 100% advance.
आमच्याकडे, अ, मिनिमम रिक्वायरमेंट CR ची तीन टन आहे. अ, तुम्ही म्हणजे ऍडव्हान्स पण 100% ऍडव्हान्स आहे.
customer
57.2s
100% advance.
100% ऍडव्हान्स.
agent
58.6s
Yes. The first two orders. From the third order, I can arrange direct plant supply for you.
हा. पहिले दोन ऑर्डर्स. तिसऱ्या ऑर्डरपासून मी तुम्हाला प्लांट सप्लाय डायरेक्ट करू शकते.
customer
102.0s
Hm.
हं.
agent
102.6s
I can also get you the rate accordingly. That's how it is.
रेट पण तसा घेऊ शकते मी तुम्हाला. असं आहे.
customer
105.4s
Okay, that's fine. We'll see.
ठीक आहे, चालेल. बघूया.
agent
107.4s
Yes. That's fine, sir. So, is there a live requirement now, sir, or is this month's procurement done?
हा. चालेल सर. आता मग लाईव्ह रिक्वायरमेंट आहे का सर, झालंय या महिन्याचं प्रोक्युर?
customer
110.4s
It's done, it's done.
झालंय, झालंय.
agent
111.5s
Okay, okay. I will connect with you next month then.
ओके, ओके. तुम्हाला मग नेक्स्ट मंथला कनेक्ट करते मी एकदा.
customer
114.1s
Yes.
हो.
agent
114.8s
Okay. Thank you, sir.
ओके. थँक्यू, सर.