Call 21112178849919221 2026-09-04 · Anupreeti Mahadik · 1:48
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| MSME_IS_India_ProductOpps_Reg_Acc | Send_Email | full conversation 21 turns, clean transcript (0% inaudible) | Hindi | 21 | customer_led (campaign_name:medium) |
Audio: clear: There is some minor background noise, but it does not significantly impact transcription quality.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
1.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
0
/4 flags
clean lead
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
+0.71
confidence high · +6/−0
from 17 hits
lexical only
lexical only
What to do differently next time biggest points lost first · the quotes are from real calls
−3.0 pts
Revalidate every field
The agent did not validate or even ask for any of the five required fields (product, dimensions, quantity, location, timeline).
How ankit mistry did it on a
10.0/10 call —
you just share the exact dimensions and quantity, and where the delivery is in Surat, the full delivery address with pincode.
−2.0 pts
Opener acknowledges platform submission
The agent did not acknowledge a platform submission, instead referring to a separate WhatsApp interaction, which does not fit the customer-led opener.
How ankit mistry did it on a
10.0/10 call —
Shubham bhai, I believe you recently registered your business, which is Ridham Exim, on our Jindal's digital portal, right?
−2.0 pts
Discovery (5 Qs, woven naturally)
The agent asked no discovery questions; the conversation was immediately driven by the customer's questions about payment terms.
How ankit mistry did it on a
10.0/10 call —
And which brands of HRPO material do you buy? Like Jindal's comes, Tata's comes, Essar's comes?
did well
No unnecessary re-pitching
Okay sir, thank you.
Summary
The customer immediately asked about payment terms, specifically about the possibility of credit. The agent explained that payment is typically in advance, but credit is a possibility for large orders (40+ tons) through a separate process she couldn't detail. No product requirements were discussed, and the call ended without a next step.
Coaching
You must follow the script structure: start by confirming the customer's requirement from the platform, then validate all details before discussing commercial terms like payment.
Missed:
CL1 Opener acknowledges platform submission CL2 Revalidate every field CL3 Discovery (5 Qs, woven naturally) CL4 Closure with price & timeline
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| CL1 Opener acknowledges platform submission | 2 | fail | – | 0.0 | I have asked you for the requirement, see on WhatsApp. You send it to me on that. The agent did not acknowledge a platform submission, instead referring to a separate WhatsApp interaction, which does not fit the customer-led opener. |
| CL2 Revalidate every field | 3 | fail | 0 | 0.0 |
The agent did not validate or even ask for any of the five required fields (product, dimensions, quantity, location, timeline). |
| CL3 Discovery (5 Qs, woven naturally) | 2 | fail | 0 | 0.0 |
The agent asked no discovery questions; the conversation was immediately driven by the customer's questions about payment terms. |
| CL4 Closure with price & timeline | 2 | fail | – | 0.0 |
The agent did not provide a price, a timeline for a price, or attempt to close the call with a concrete next step. |
| CL5 No unnecessary re-pitching | 1 | pass | – | 1.0 | Okay sir, thank you. The agent did not unnecessarily re-pitch the JSW portfolio, correctly avoiding this. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.638 | 32.3s | 18.3s | 57.4s | 6.0s | 304.6 | 0 | 9 | 12 | 2 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
0.0s
Hello?
agent
1.1s
Hello?
customer
1.8s
Yes.
हाँ।
agent
2.5s
Okay sir, I called you only. I have asked you for the requirement, see on WhatsApp. You send it to me on that. Uh, I will then check it.
अच्छा सर, आपको ही लगाया कॉल। मैंने आपको requirement का पूछा है देखो WhatsApp पे। आप मेरे को भेज दो उसपे। अह, मैं फिर चेक करती हूं उसपे।
customer
8.8s
Hello?
customer
9.8s
Yes.
जी।
customer
10.3s
Yes. So yours will be in cash, right? When the full payment is made, only then will it be lifted, right?
हाँ। तो आप आपका तो नगदी होगा ना? जब पेमेंट होगी सारी तभी उठेगा ना?
agent
14.0s
Yes sir, ours is in advance, sir. Full payment is in advance. The rest, the rest then if your order is above forty tons, we can do a plant order.
हाँ सर, अपना एडवांस में है सर। फुल पेमेंट एडवांस में है। बाकी बाकी फिर अगर आपका चालीस टन के ऊपर है ऑर्डर, हम लोग प्लांट ऑर्डर कर लेते हैं।
customer
20.2s
How much can you do?
कितना कर लेते हैं?
agent
21.4s
If it's for forty tons, then you can get it in a plant order.
चालीस टन का है तो प्लांट ऑर्डर में मिल जाता है आपको।
customer
24.0s
No, I'm saying, for example, if it's forty tons, then for how many days do I get credit?
नहीं मैं कह रहा हूं जैसे चालीस टन होता है तो मेरे कितने दिन के लिए क्रेडिट हो जाता है मेरा?
agent
27.6s
Sir, that documentation and all that, that is uh a different process. I can't tell you that right now.
सर, वो documentation और वो सब, वो अह दूसरा प्रोसेस है। वो अभी नहीं बता सकती मैं।
customer
31.4s
Alright, it's okay, I'll talk... okay, okay, I understood what you're saying.
चलिए ठीक है मैं बात... ठीक है, ठीक है, समझ गया आपकी बात।
agent
34.0s
For credit, sir, that means based on documentation and what the turnover is, they decide how much credit to give. It's not fixed. Some get more, some get less, like that.
क्रेडिट पे सर वो मतलब documentation और क्या turnover है उसके हिसाब से वो लोग डिसाइड करते हैं कि कितना क्रेडिट पे देना है। वो फिक्स नहीं है। किसी को ज्यादा मिलता है, किसी को कम, ऐसा।
customer
39.9s
Okay, okay, fine.
ओके, ओके, ठीक है।
customer
41.0s
Okay ma'am, okay, we'll find out about this.
ठीक है मैम, ठीक है, पता करते हैं इसका।
agent
42.6s
So you only deal in credit, sir?
आप फिर क्रेडिट में ही डील करते हो क्या सर?
customer
44.3s
We do both, ma'am. We make and give tanks ahead, we give it like that also, that's it.
दोनों ही करते हैं मैम हम तो। आगे टैंक बना करके देते हैं, वैसे भी देते हैं, ये है।
agent
47.6s
Sir, how it is for us, the five-ton order, a minimum of five tons we do in advance, for HR. And for CR, it's three tons.
सर, अपना कैसा है, पांच टन का जो ऑर्डर है ना, मिनिमम पांच टन का एडवांस में हम कर देते हैं, HR का। और CR का तीन टन है।
customer
53.0s
Okay.
ठीक है।
agent
54.0s
So, okay. Okay sir, thank you.
तो, ओके। ठीक है सर, थैंक यू।