Call 34972178964034481 2026-09-17 · Anupreeti Mahadik · 2:03
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_MFG_CR_GI_GP_Coated_Sep26 | Send_Email | full conversation 35 turns, clean transcript (0% inaudible) | Hindi | 35 | supply_led (campaign_name:medium) |
Audio: noisy: Significant call center background noise on the agent's side, but the main conversation is clear.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
1.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
0
/4 flags
clean lead
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
+0.20
confidence high · +2/−1
from 2 hits
lexical only
lexical only
What to do differently next time biggest points lost first · the quotes are from real calls
−2.0 pts
Opener & permission
Agent greeted and identified JSW but did not ask for permission to speak.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Yes, good evening sir. I was noticing, I am calling from JSW One, Raunak Mehta.
−2.0 pts
Hook (supply/price signal)
Agent went straight to asking for requirements instead of leading with a supply or price hook.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: The pricing is increasing even more, sir. It's going to open one and a half to two rupees higher on Monday.
−2.0 pts
Qualify
Agent confirmed a live requirement but failed to capture the customer's location, a critical detail for qualification.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Yes, this requirement you had put in on the 15th-16th, have you purchased all this or have you put it on hold?
Summary
The customer, a box manufacturer, initially stated no need but then detailed a large, recurring requirement for CR coils (100 MT/month) starting in 4-5 days. The agent performed partial discovery but did not pitch any JSW benefits. The call ended with the agent asking the customer to send specifications via WhatsApp, without committing to a quote or follow-up.
Coaching
You found a strong lead with a live requirement, but you must pitch 1-2 relevant JSW benefits (like delivery speed or quality) after discovery to give the customer a reason to send their details.
Missed:
SL1 Opener & permission SL2 Hook (supply/price signal) SL3 Discovery (6 Qs) SL4 Pitch (2-3 USPs) SL5 Qualify SL6 Closure with next step
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| SL1 Opener & permission | 2 | fail | – | 0.0 |
Agent greeted and identified JSW but did not ask for permission to speak. |
| SL2 Hook (supply/price signal) | 2 | fail | – | 0.0 |
Agent went straight to asking for requirements instead of leading with a supply or price hook. |
| SL3 Discovery (6 Qs) | 2 | partial | 3 | 1.0 | AGENT: Sir, what is your application, sir? Meaning, what do you make? ... And what do you manufacture, sir? Agent covered application and manufacturing, and the customer volunteered their monthly tonnage. |
| SL4 Pitch (2-3 USPs) | 1 | fail | – | 0.0 |
No USPs were pitched to give the customer a reason to buy from JSW. |
| SL5 Qualify | 2 | fail | – | 0.0 |
Agent confirmed a live requirement but failed to capture the customer's location, a critical detail for qualification. |
| SL6 Closure with next step | 1 | fail | – | 0.0 |
The next step relies on the customer to act, with no commitment from the agent for a quote or callback. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.552 | 29.4s | 23.9s | 69.7s | 3.7s | 295.9 | 0 | 19 | 16 | 12 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
agent
1.3s
Hello, Shriji International?
हेलो, श्रीजी इंटरनॅशनल?
customer
2.2s
Yes.
हाँ।
agent
2.7s
Sir Alok speaking from JSW One.
सर आलोक स्पीकिंग फ्रॉम JSW One.
customer
4.4s
Speak.
बोलो।
agent
4.9s
I wanted to know if you have any requirement for CR sheets, sir?
कोई रिक्वायरमेंट है क्या जानना था सर CR शीट में?
customer
7.4s
We don't have it right now.
अभी तो नहीं है हमारा।
agent
8.8s
Not right now? Okay sir.
अभी नहीं है? ओके सर।
customer
9.8s
It has already arrived. It came two days ago, 50 tons of material arrived.
ऑलरेडी आ गया है। दो दिन पहले आया, 50 टन माल आया।
agent
13.2s
Okay sir. If you have it next month, please let me know. I am sending you a 'hi' on WhatsApp.
ठीक है सर। नेक्स्ट मंथ रहेगा तो बता दीजिए। WhatsApp में आपको हाय भेजती हूं मैं।
customer
16.5s
Then it will be needed again, coil will be needed. 0.45 thickness.
तो फिर से लगेगा, कॉइल लगेगा। 0.45 थिकनेस।
customer
19.8s
I need a 255 coil. The monthly requirement is 100 tons.
255 का कॉइल लगता है मेरेको। महीने का 100 टन लगता है।
agent
22.2s
0.45.
customer
23.0s
Yes.
हाँ।
agent
23.5s
Are you talking about CR coil?
ये CR कॉइल बोल रहे हो?
customer
24.8s
Yes. CR.
हाँ। CR।
agent
25.5s
CR coil, right? Okay.
CR कॉइल ना? ओके।
customer
26.5s
Yes CR. Yes. Hardness 60 to 65 is needed.
हाँ CR। हाँ। हार्डनेस 60 से 65 चाहिए।
agent
29.5s
60 to 65.
60 से 65।
customer
30.5s
Yes. CR one coil comes.
हाँ। CR वन कॉइल आती है।
agent
32.0s
Hmm.
हम्म।
agent
33.8s
Sir, is this a live requirement or are you talking about next month?
अभी सर लाइव रिक्वायरमेंट है या नेक्स्ट मंथ का बोल रहे हो आप?
customer
36.5s
I will need it now. What is it, the 50 tons will be used up in four-five days.
अभी लगेगा मेरेको ऐसा तो। अभी तो क्या है 50 टन तो अभी चार-पांच दिन में खाली हो जाएगा।
agent
40.0s
Okay. Sir, what is your application, sir? Meaning, what do you make?
ओके। सर ये आपका एप्लीकेशन क्या है सर? मतलब क्या बनाते हो?
customer
42.8s
D1D. D1D.
agent
44.0s
Oh, D1D.
अच्छा D1D।
agent
44.8s
And sir, I mean, what do you make? Do you use this for manufacturing or for trading?
और सर मतलब आप बनाते क्या हो? ये आप मैन्युफैक्चरिंग के लिए यूज करते हो या ट्रेडिंग के लिए?
customer
48.0s
We use both, trading and manufacturing.
दोनों यूज करते हैं, ट्रेडिंग और मैन्युफैक्चरिंग।
agent
50.0s
Okay. And what do you manufacture, sir?
अच्छा। और क्या मैन्युफैक्चरिंग करते हो सर?
customer
51.5s
We make boxes.
हमारा बॉक्स बनते हैं।
agent
52.8s
Boxes are made. Okay.
बॉक्स बनता है। अच्छा।
agent
54.0s
I am sending you a WhatsApp. Will you send me the dimensions once?
आप मैं WhatsApp करता हूं। आप मेरेको एक बार डायमेंशन भेज दोगे?
customer
56.5s
I'll put it, I'll put it.
डाल देता हूं, डाल देता हूं।
agent
57.5s
Yes. Okay sir, that will work. I have sent you a 'hi', look.
हाँ। ठीक है सर, चलेगा। मैंने आपको हाय भेजा देखो।
customer
59.8s
Yes, send it.
हाँ भेज दो।
agent
61.0s
Yes.
हाँ।