Call 34972178963892692 2026-09-17 · Anupreeti Mahadik · 2:12
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_MFG_CR_GI_GP_Coated_Sep26 | Send_Email | full conversation 37 turns, clean transcript (0% inaudible) | Hindi | 37 | supply_led (campaign_name:medium) |
Audio: clear: The customer speaks Hindi with a noticeable Gujarati accent and uses some Gujarati words.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
0.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
0
/4 flags
clean lead
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
0.14
confidence high · +1/−0
from 4 hits
lexical only
lexical only
What to do differently next time biggest points lost first · the quotes are from real calls
−2.0 pts
Opener & permission
Agent greeted and identified the company but failed to ask for permission to speak.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Yes, good evening sir. I was noticing, I am calling from JSW One, Raunak Mehta.
−2.0 pts
Hook (supply/price signal)
Agent did not provide a supply or price hook, instead asking directly for requirements.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: The pricing is increasing even more, sir. It's going to open one and a half to two rupees higher on Monday.
−2.0 pts
Discovery (6 Qs)
No discovery questions were asked; the agent only focused on the immediate requirement's specs.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Okay, so what do you manufacture, sir, by the way?
Summary
The customer confirmed an immediate requirement for a 'full packet' of 1.6mm CR2 sheet, 1500mm wide. The agent gathered some technical specifications but failed to capture critical qualifying information like tonnage, location, or required date. The call ended with a vague promise from the agent to check for stock and get back to the customer, without a committed next step.
Coaching
You must follow the pitch structure; you skipped the opener, hook, and discovery, which meant you lost control of the call and couldn't gather key information.
Missed:
SL1 Opener & permission SL2 Hook (supply/price signal) SL3 Discovery (6 Qs) SL4 Pitch (2-3 USPs) SL5 Qualify SL6 Closure with next step
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| SL1 Opener & permission | 2 | fail | – | 0.0 |
Agent greeted and identified the company but failed to ask for permission to speak. |
| SL2 Hook (supply/price signal) | 2 | fail | – | 0.0 | Sir, I wanted to know if you have any requirement for CR sheet? Agent did not provide a supply or price hook, instead asking directly for requirements. |
| SL3 Discovery (6 Qs) | 2 | fail | 0 | 0.0 |
No discovery questions were asked; the agent only focused on the immediate requirement's specs. |
| SL4 Pitch (2-3 USPs) | 1 | fail | – | 0.0 |
No USPs were pitched during the call. |
| SL5 Qualify | 2 | fail | – | 0.0 | I will check and let you know. CR2, right? Okay. Agent captured some specs but failed to get quantity, location, or delivery date, and did not check stock. |
| SL6 Closure with next step | 1 | fail | – | 0.0 | I will check and let you know. The next step was vague and lacked a specific commitment or timeframe. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.715 | 71.6s | 28.6s | 31.8s | 41.5s | 118.2 | 0 | 19 | 18 | 10 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
agent
0.0s
Hello, I am calling from the JSW One platform
નમસ્તે, હું JSW One પ્લેટફોર્મ પરથી બોલું છું
customer
4.8s
Hello.
customer
5.9s
Hello.
customer
6.9s
Yes, speak.
હા બોલો.
agent
7.7s
Sir, am I speaking with Rahul sir?
સર રાહુલ સર સે બાત હો રહા હે?
customer
9.1s
Yes.
હા.
agent
9.7s
Sir, this is Anuja speaking from JSW One.
સર અનુજા સે બાત કર રહી હું JSW One સે.
customer
12.3s
Yes, yes, speak.
હા હા બોલીએ.
agent
13.3s
Sir, I wanted to know if you have any requirement for CR sheet?
સર કોઈ requirement હે ક્યાં જાનના થા આપકા CR sheet મેં?
customer
16.5s
What will be the price and all?
Price જો સબ ક્યાં રહેગા?
agent
18.8s
What sir? I can't hear your voice.
ક્યાં સર? આવાજ નહિ આ રહા આપકા.
customer
20.5s
Yes, what are you saying, madam?
હા આપ ક્યાં બોલ રહે હો મેડમ?
agent
22.0s
I wanted to know if there is any requirement for CR sheet?
CR sheet મેં કોઈ requirement હે ક્યાં જાનના થા?
customer
24.2s
There is a requirement, but what will be the price?
Requirement તો હે પણ price ક્યાં રહેગા?
agent
26.7s
The price, sir, will be understood after generating your inquiry for CR.
Price સર આપકા inquiry generate કરકે સમજેગા CR કા.
customer
29.4s
Yes, so I need CR, I need a full packet, eight five.
હા તો CR ચાહીએ, પૂરા packet ચાહીએ, આઠ પાંચ.
agent
32.8s
Eight five.
આઠ પાંચ.
agent
33.4s
What thickness?
Thickness કિતના?
customer
34.0s
Thickness 1.6 mm.
agent
35.6s
1.6 mm.
customer
36.8s
Yes.
હા.
agent
37.3s
And will this be 1250 2500?
ઔર યે 1250 2500 આયેગા?
customer
39.0s
Yes 1200, no no 1250, I need the 1550 one.
હા 1200, નહિ નહિ 1250, પંદરસો પચાસ વાલા ચાહીએ.
agent
42.2s
1500. 1500 will be done, sir. Around 1550...
1500. 1500 હો જાયેગા સર. 1550 જીતના...
customer
44.5s
1500 will work. If it can be 1500, that will also work.
1500 ચલેગા. 1500 હો જાયેગા ના તો ભી ચલેગા.
agent
46.9s
Yes, and the other dimension has to be 2500, right?
હા ઔર 2500 હી રખના હે ના?
customer
48.2s
1500 2500. Yes, that has to be 2500 only.
1500 2500. હા વો તો 2500 હી રખના હે.
agent
50.8s
And a full packet. I didn't understand eight five.
ઔર પૂરા packet. આઠ પાંચ નહિ સમજા.
customer
52.5s
Eight five is the same as 1500 by 2500. 1550 by 2500. If it's 1500, that will also work.
આઠ પાંચ જો વોહી હોતા હે 1500 by 2500. 1550 by 2500. કોઈ 1500 કા હોગા તો ભી ચલેગા.
agent
56.9s
Still, what is the primary tonnage required?
ફિર ભી primary tonnage કિતના ચાહીએ?
customer
58.7s
Meaning?
મતલબ?
agent
59.4s
Ton, how many tons of material do you need, sir?
Ton, કિતના ton કા ચાહીએ સર માલ?
customer
101.0s
You mean, are you asking what my consumption is or how much I need right now, what the requirement is?
વો મતલબ મેરે કો consumption કિતના હે વો આપ પૂછ રહે હો કી ઇતના ચાહીએ અભી requirement કિતના હે?
agent
105.0s
Okay okay. Alright, sir.
Okay okay. ઠીક હે સર.
agent
107.1s
I will check and let you know. CR2, right? Okay.
મેં check કરકે બતાતી હું. CR2 ના? Okay.
customer
109.3s
Okay, alright.
Okay ઠીક હે.
agent
110.5s
Hmm, alright.
હમમ, ઠીક હે.