Call 21112178843013081 2026-09-03 · Anupreeti Mahadik · 0:40
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_Inte_MFG_M1_3_NoEnq_Sep26 | General Enquiry | full conversation 6 turns, clean transcript (0% inaudible) | Hindi | 6 | new_registration (campaign_name:medium) |
Audio: clear: Some background chatter is present, but it does not significantly impact transcription.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
0.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
0
/4 flags
clean lead
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
-0.07
confidence high · +1/−2
from 5 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−3.0 pts
Full discovery (8 Qs)
No discovery questions were asked after the customer stated they had no immediate requirement.
How Sajal Bhaskar did it on a
10.0/10 call —
[Customer:] ESP सर्विसेस... [Rep:] आप कौन सा ब्रांड में लेते हो शीट्स जनरली?... [Customer:] चार से पांच टन चाहिए मुझे मिनिमम... [Rep:] Payment sir, 100% advance.
−2.0 pts
First opportunity identified
The agent asked about a current requirement, but after the customer said no, she did not attempt to schedule a specific callback date.
How Sajal Bhaskar did it on a
10.0/10 call —
I will call you tomorrow afternoon after 12 or 1 o'clock.
−2.0 pts
Closure - one of three outcomes
The call was ended without achieving any of the three required outcomes (quote, specific callback, or walkthrough).
How Sajal Bhaskar did it on a
10.0/10 call —
[Customer:] मैं आपको कल दोपहर बारह एक बजे के बाद फोन करता हूं। चलेगा? [Agent:] हां चलेगा, चलेगा।
habit You did 76% of the talking. Ask a question and let them fill the silence - the requirement comes from them, not from you.
Summary
The agent confirmed the customer's name and asked if they had a requirement for MS sheets. The customer stated they had no requirement at the moment, and the agent thanked them and ended the call without attempting any discovery or scheduling a follow-up.
Coaching
When a customer says they have no immediate requirement, don't end the call; use it as an opportunity to learn about their business and schedule a future follow-up.
Missed:
NR1 Warm welcome opener NR2 Verify basic profile (4 Qs) NR3 Full discovery (8 Qs) NR4 Platform education NR5 First opportunity identified NR6 Closure - one of three outcomes
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| NR1 Warm welcome opener | 1 | fail | – | 0.0 | Sir, this is Anushri speaking from JSW One. Uh, I wanted to know if you have any requirement for MS sheet? The opener was not warm and did not position the agent as a helper; it went directly to a transactional requirement check. |
| NR2 Verify basic profile (4 Qs) | 1 | fail | 1 | 0.0 | am I speaking with Dinesh Shah ji? Only 1 of the 4 required questions (name verification) was attempted, which is below the threshold for a partial pass. |
| NR3 Full discovery (8 Qs) | 3 | fail | 0 | 0.0 |
No discovery questions were asked after the customer stated they had no immediate requirement. |
| NR4 Platform education | 1 | fail | – | 0.0 |
The agent did not explain the platform's benefits at all. |
| NR5 First opportunity identified | 2 | fail | – | 0.0 | No ma'am, not at the moment. The agent asked about a current requirement, but after the customer said no, she did not attempt to schedule a specific callback date. |
| NR6 Closure - one of three outcomes | 2 | fail | – | 0.0 | Okay. Thank you. The call was ended without achieving any of the three required outcomes (quote, specific callback, or walkthrough). |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.755 heavy | 8.0s | 2.6s | 29.4s | 5.6s | 240.0 | 0 | 3 | 3 | 2 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
agent
1.2s
Hello, am I speaking with Dinesh Shah ji?
हेलो, दिनेश शाह जी से बात कर रहे हैं?
customer
3.1s
Yes, speak.
जी बोलिए।
agent
4.0s
Sir, this is Anushri speaking from JSW One. Uh, I wanted to know if you have any requirement for MS sheet?
सर, अनुश्री से बात कर रही हूं JSW One से। अह मुझे, आपका कुछ requirement है क्या जानना था MS sheet में?
customer
10.3s
No ma'am, not at the moment.
नहीं मैम, फिलहाल तो नहीं है कुछ।
agent
12.1s
Okay. Thank you.
customer
13.3s
Okay.