Call 21112178842735721 2026-09-03 · Anupreeti Mahadik · 0:42
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_Inte_MFG_M1_3_NoEnq_Sep26 | No_requirement | full conversation 9 turns, clean transcript (11% inaudible) | Marathi | 9 | new_registration (campaign_name:medium) |
Audio: clear: Some background office noise is present but does not affect transcription.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
0.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
0
/4 flags
clean lead
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
-0.22
confidence high · +0/−0
from 1 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−3.0 pts
Full discovery (8 Qs)
No discovery questions were asked to understand the customer's business or needs.
How Sajal Bhaskar did it on a
10.0/10 call —
[Customer:] ESP सर्विसेस... [Rep:] आप कौन सा ब्रांड में लेते हो शीट्स जनरली?... [Customer:] चार से पांच टन चाहिए मुझे मिनिमम... [Rep:] Payment sir, 100% advance.
−2.0 pts
First opportunity identified
The agent asked for a requirement but did not schedule a specific callback date when the customer said they had none.
How Sajal Bhaskar did it on a
10.0/10 call —
I will call you tomorrow afternoon after 12 or 1 o'clock.
−2.0 pts
Closure - one of three outcomes
The call was ended without securing a quote, a specific callback, or a platform walkthrough.
How Sajal Bhaskar did it on a
10.0/10 call —
[Customer:] मैं आपको कल दोपहर बारह एक बजे के बाद फोन करता हूं। चलेगा? [Agent:] हां चलेगा, चलेगा।
Summary
The agent introduced herself and immediately asked if the customer had a requirement. The customer stated they had no current need. The agent then thanked the customer and ended the call without attempting any discovery or scheduling a future follow-up.
Coaching
When a customer says they have no current requirement, your goal is to pivot to discovery; ask about their business type and typical steel usage so we can be ready to help when they do have a need.
Missed:
NR1 Warm welcome opener NR2 Verify basic profile (4 Qs) NR3 Full discovery (8 Qs) NR4 Platform education NR5 First opportunity identified NR6 Closure - one of three outcomes
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| NR1 Warm welcome opener | 1 | fail | – | 0.0 | Sir, Anupriti speaking from JSW One. The opener was a basic introduction and did not welcome the customer for their registration or position the agent as a helper. |
| NR2 Verify basic profile (4 Qs) | 1 | fail | 1 | 0.0 | is Sunil sir speaking? The agent only confirmed the customer's name but asked no other basic profile questions. |
| NR3 Full discovery (8 Qs) | 3 | fail | 0 | 0.0 |
No discovery questions were asked to understand the customer's business or needs. |
| NR4 Platform education | 1 | fail | – | 0.0 |
The agent did not explain the JSW One platform or its benefits. |
| NR5 First opportunity identified | 2 | fail | – | 0.0 | Sir, I wanted to ask if you have any requirement? The agent asked for a requirement but did not schedule a specific callback date when the customer said they had none. |
| NR6 Closure - one of three outcomes | 2 | fail | – | 0.0 |
The call was ended without securing a quote, a specific callback, or a platform walkthrough. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.657 | 6.5s | 3.4s | 32.1s | 1.9s | 240.0 | 0 | 4 | 5 | 2 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
0.7s
Hello.
हॅलो.
agent
1.5s
Hello, is Sunil sir speaking?
हॅलो, सुनील सर बोलतात?
customer
3.3s
Yes, speak.
हा, बोल ना.
agent
4.0s
Sir, Anupriti speaking from JSW One.
सर, अनुप्रिती बोलते JSW One मधून.
customer
6.2s
Yes, speak.
हा, बोला.
agent
7.1s
Sir, I wanted to ask if you have any requirement?
सर, काही requirement आहे का विचारायचं होतं?
customer
9.4s
Not right now.
सध्या तरी नाहीये.
agent
10.8s
Alright sir. Okay, thank you.
ठीक आहे सर. ओके, थँक यू.
customer
13.0s
[inaudible]