Call 21112178956031781 2026-09-16 · Anupreeti Mahadik · 1:43
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| MSME_IS_India_ProductOpps_Reg_Acc | Wrap up time exceeded :0 | full conversation 32 turns, clean transcript (0% inaudible) | Hindi | 32 | customer_led (campaign_name:medium) |
Audio: noisy: Significant background chatter from a call center environment, but the main speakers are clear.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
7.5/10
short or unclear
USP relevance:
none
2 · Customer quality
the LEAD we handed over
1
/4 flags
segment: trader
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
+0.30
confidence high · +2/−0
from 4 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−1.5 pts
Revalidate every field
Agent revalidated product, thickness, and location, but missed asking about quantity and width.
How ankit mistry did it on a
10.0/10 call —
you just share the exact dimensions and quantity, and where the delivery is in Surat, the full delivery address with pincode.
−1.0 pts
Discovery (5 Qs, woven naturally)
Agent successfully identified the customer's business type (trading) and brand openness, but missed asking about monthly volume, JSW share, or payment terms.
How ankit mistry did it on a
10.0/10 call —
And which brands of HRPO material do you buy? Like Jindal's comes, Tata's comes, Essar's comes?
habit You did 74% of the talking. Ask a question and let them fill the silence - the requirement comes from them, not from you.
did well
Opener acknowledges platform submission
Sir, your account was registered, you have put an inquiry for AMNS.
Closure with price & timeline
Alright sir, I will tell you the rates for this. If it's possible today, then today, otherwise tomorrow in the first half I will send you the rate.
Summary
The customer, a trader from Ahmedabad, had placed an inquiry for 6mm and 2mm AMNS HR coil. The agent confirmed these details and the customer's openness to JSW or Tata brands. The agent committed to providing a price quote by the next day's first half, but did not establish the required quantity.
Coaching
Always revalidate the quantity required; without it, we cannot size the opportunity or provide an accurate quote.
Missed:
CL2 Revalidate every field CL3 Discovery (5 Qs, woven naturally)
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| CL1 Opener acknowledges platform submission | 2 | pass | – | 2.0 | Sir, your account was registered, you have put an inquiry for AMNS. The agent correctly acknowledged the customer's platform inquiry at the start of the call. |
| CL2 Revalidate every field | 3 | partial | 3 | 1.5 | For AMNS, 6 mm in HR... And the second one you have put... is for 2 mm... Your location is Gujarat, right? Agent revalidated product, thickness, and location, but missed asking about quantity and width. |
| CL3 Discovery (5 Qs, woven naturally) | 2 | partial | 2 | 1.0 | Sir, are you in trading or manufacturing?... Sir, do you only deal in AMNS or do you also, I mean, take JSW? Agent successfully identified the customer's business type (trading) and brand openness, but missed asking about monthly volume, JSW share, or payment terms. |
| CL4 Closure with price & timeline | 2 | pass | – | 2.0 | Alright sir, I will tell you the rates for this. If it's possible today, then today, otherwise tomorrow in the first half I will send you the rate. The agent committed to a clear timeline for providing the price, which is an acceptable form of closure. |
| CL5 No unnecessary re-pitching | 1 | pass | – | 1.0 | Sir, do you only deal in AMNS or do you also, I mean, take JSW? The agent correctly focused on the customer's inquiry and only checked for openness to JSW, without pitching the entire product portfolio. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.745 heavy | 34.7s | 11.9s | 56.4s | 5.7s | 283.6 | 0 | 16 | 16 | 9 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
0.2s
Hello
हॅलो
agent
0.9s
Hello
हॅलो
customer
1.6s
Yes
हां जी
agent
2.3s
Anupriti Traders?
अनुप्रीति ट्रेडर्स?
customer
3.1s
Yes, speak.
हां बोलिए
agent
3.7s
Sir, your... I am Anupriti calling from JSW One.
सर आपका, मैं अनुप्रीति बात कर रही हूं JSW One से।
customer
6.2s
Yes, speak.
हां बोलो
agent
6.9s
Sir, your account was registered, you have put an inquiry for AMNS.
सर आपका अकाउंट रजिस्टर था, इन्क्वायरी आपने डाला है AMNS का।
customer
10.0s
Hmm hmm, I have put two inquiries.
हम्म हम्म, दो इन्क्वायरी डाला है मैंने।
agent
11.8s
Yes sir.
हां सर।
customer
12.6s
Hmm.
हम्म।
agent
13.0s
For AMNS, 6 mm in HR.
AMNS का 6 mm का HR में।
agent
16.3s
And the second one you have put, one minute, is for 2 mm.
और दूसरा वाला आपने डाला है, एक मिनट, 2 mm का।
customer
19.3s
Yes, 2 mm.
हां, 2 mm.
agent
20.1s
Sir, do you only deal in AMNS or do you also, I mean, take JSW?
सर आप AMNS में ही डील करते हो या JSW भी मतलब आप लेते हो?
customer
23.1s
JSW will also work.
JSW भी चलेगा।
agent
24.3s
Okay, it will work, right? And this thickness that you have mentioned, is this your required thickness?
ओके, चलेगा ना? और ये जो आपने थिकनेस मेंशन किया, ये आपका रिक्वायर्ड थिकनेस है?
customer
27.2s
Yes.
हां।
agent
28.0s
For both?
दोनों का?
customer
28.3s
Yes.
हां।
agent
28.7s
Okay okay. And sir, are you in trading or manufacturing?
ओके ओके। और सर ये मतलब आप ट्रेडिंग में हो या मैन्युफैक्चरिंग में हो?
customer
32.2s
Trading.
ट्रेडिंग।
agent
32.9s
Okay okay sir. Alright sir, I will tell you the rates for this. If it's possible today, then today, otherwise tomorrow in the first half I will send you the rate.
ओके ओके सर। ठीक है सर, मैं आपको रेट्स बताती हूं इसका। अगर आज पॉसिबल रहा तो आज, नहीं तो कल फर्स्ट हाफ में आपको मैं भेजती हूं रेट।
customer
38.1s
Okay, where will the delivery be from, to pick it up?
ओके, इसका डिलीवरी कहां से होगा लेने का?
agent
40.1s
This will be from Gujarat itself, sir. Your location is Gujarat, right?
ये सर गुजरात से ही होगा अपना। आपका लोकेशन गुजरात है ना?
customer
42.2s
Mine is in Ahmedabad, Ahmedabad.
मेरा अहमदाबाद, अहमदाबाद में है।
agent
43.8s
It will be from Ahmedabad itself, sir. For Gujarat, it will be from there.
अहमदाबाद से ही होगा सर अपना। गुजरात का वहीं से होगा।
customer
46.1s
Alright, okay.
ठीक है, ओके।
agent
47.2s
Okay. For you, AMNS, JSW or Tata, any will work, right? The required thickness?
ओके। ये आपको AMNS, JSW या Tata कोई भी चलेगा ना, जो रिक्वायर्ड थिकनेस है वो?
customer
50.2s
Yes, any will work.
हां, कोई भी चलेगा।
agent
51.1s
Okay okay. Thank you.
ओके ओके। थैंक यू।
customer
52.6s
Okay.
ओके।