Call 21112178841396271 2026-09-03 · Anupreeti Mahadik · 1:50
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_Inte_MFG_M1_3_NoEnq_Sep26 | No_requirement | full conversation 22 turns, clean transcript (0% inaudible) | Marathi | 22 | new_registration (campaign_name:medium) |
Audio: clear: Background noise of other agents talking on the agent's side, but it does not significantly affect transcription.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
1.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
2
/4 flags
segment: wrong_product
material: Tubes / Pipes
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
-0.12
confidence high · +3/−3
from 7 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−3.0 pts
Full discovery (8 Qs)
The conversation was cut short by a product mismatch before any of the 8 discovery questions could be asked.
How Sajal Bhaskar did it on a
10.0/10 call —
[Customer:] ESP सर्विसेस... [Rep:] आप कौन सा ब्रांड में लेते हो शीट्स जनरली?... [Customer:] चार से पांच टन चाहिए मुझे मिनिमम... [Rep:] Payment sir, 100% advance.
−2.0 pts
First opportunity identified
The agent asked for a requirement, but when the customer stated a need for a product not offered (tubes), the call ended without capturing specs or scheduling a callback.
How Sajal Bhaskar did it on a
10.0/10 call —
I will call you tomorrow afternoon after 12 or 1 o'clock.
−2.0 pts
Closure - one of three outcomes
The call ended with a vague promise to check, not with a confirmed quote, specific callback time, or a scheduled platform walkthrough.
How Sajal Bhaskar did it on a
10.0/10 call —
[Customer:] मैं आपको कल दोपहर बारह एक बजे के बाद फोन करता हूं। चलेगा? [Agent:] हां चलेगा, चलेगा।
did well
Warm welcome opener
Sir, your account was registered on our portal, so I was checking if you have any requirement in MS Steel.
Summary
The agent contacted a customer who had registered on the portal. The customer immediately clarified they needed square and round tubes, not the flat steel products (coils, sheets) the agent offered. The agent acknowledged the product mismatch, said she would check for availability, and ended the call.
Coaching
When a call ends early due to a product mismatch, still try to capture basic profile information like the procurement city to ensure our CRM data is complete.
Missed:
NR2 Verify basic profile (4 Qs) NR3 Full discovery (8 Qs) NR4 Platform education NR5 First opportunity identified NR6 Closure - one of three outcomes
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| NR1 Warm welcome opener | 1 | pass | – | 1.0 | Sir, your account was registered on our portal, so I was checking if you have any requirement in MS Steel. The agent opened by referencing the customer's registration and checking for requirements, which is a warm, non-aggressive approach. |
| NR2 Verify basic profile (4 Qs) | 1 | fail | 1 | 0.0 | Inox Enterprises? The agent only verified the company name but did not ask for the procurement city, decision-making involvement, or best contact details. |
| NR3 Full discovery (8 Qs) | 3 | fail | 0 | 0.0 |
The conversation was cut short by a product mismatch before any of the 8 discovery questions could be asked. |
| NR4 Platform education | 1 | fail | – | 0.0 |
The agent mentioned the portal but did not explain any of its benefits like transparent pricing, test certificates, or stock availability. |
| NR5 First opportunity identified | 2 | fail | – | 0.0 | if you have any requirement in MS Steel. The agent asked for a requirement, but when the customer stated a need for a product not offered (tubes), the call ended without capturing specs or scheduling a callback. |
| NR6 Closure - one of three outcomes | 2 | fail | – | 0.0 | Okay okay. I'll check once, I'll let you know if we have it. The call ended with a vague promise to check, not with a confirmed quote, specific callback time, or a scheduled platform walkthrough. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.602 | 25.4s | 16.8s | 67.8s | 7.9s | 250.4 | 0 | 10 | 12 | 3 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
0.2s
Hello.
हॅलो.
customer
1.1s
Yes.
हा.
agent
1.6s
Inox Enterprises?
customer
3.3s
Jindal?
agent
4.1s
Sir, Anikita is speaking from JSW One.
सर, अनिकिता बोलतीये JSW One मधून.
customer
6.3s
From where?
कुठून?
agent
6.9s
JSW One, Jindal Steel, sir.
JSW One, Jindal Steel, सर.
customer
8.8s
JSW?
agent
9.5s
JSW One, Jindal Steel.
customer
11.0s
Yes yes, speak, speak.
हा हा, बोला ना, बोला.
agent
12.3s
Sir, your account was registered on our portal, so I was checking if you have any requirement in MS Steel.
सर, तुमचा अकाउंट आमच्या पोर्टलवर रजिस्टर्ड होता, तर तुमची काही रिक्वायरमेंट आहे का जाणून घेत होते MS Steel मध्ये.
customer
17.4s
For us, yes, are you talking about square pipes etc.? Tubes etc.?
आपल्याला हो, म्हणजे स्क्वेअर पाईप वगैरे म्हणून राहिले का तुम्ही? ट्यूब्स वगैरे?
agent
20.9s
Sir, I didn't understand, can you repeat?
सर, समजलं नाही, परत बोलता का?
customer
22.7s
No, tell me a little about why you called me, so I will also understand.
नाही, तुम्ही कशासाठी मला कॉल केला हे थोडं सांगा ना मला, म्हणजे माझ्या पण लक्षात येईल.
agent
26.1s
Sir, I... from JSW, our Jindal Steel's MSME portal, right? From there, your account was registered there. We provide MS sheet metal, HR, CR, GP, GC, GI, TPTGL. You probably registered the account for that.
सर, मी ना JSW, जे आपलं जिंदाल स्टीलचं एक MSME पोर्टल आहे ना, त्याच्यावरून मी, तुमचा अकाउंट तिकडे रजिस्टर होता. आम्ही MS शीट मेटल देतो, HR, CR, GP, GC, GI, TPTGL. त्यासाठी तुम्ही बहुतेक अकाउंट रजिस्टर केलं असेल.
customer
34.0s
Coil, you supply coils?
Coil, coil सप्लाय करता तुम्ही?
agent
35.5s
Yes yes, we supply coils. Coils or sheets for you...
हो हो, coil सप्लाय करतो. Coil किंवा sheet तुम्हाला...
customer
37.8s
No no, I don't want coil sheets. I wanted those tubes of ours, right? Square tube, round tube, yes, I wanted those types.
नाही नाही, coil sheet मला नाही नको. मला ते आपले जे tubes असतात ना, स्क्वेअर tube, राऊंड tube, हा, तसे वाले पाहिजे होते.
agent
42.9s
Okay okay. I'll check once, I'll let you know if we have it.
ओके ओके. मी चेक करते एकदा, तुम्हाला सांगते असलं तर.
customer
45.7s
Okay.
ठीक आहे.
agent
46.5s
Okay, thank you.
ओके, थँक्यू.
customer
47.5s
Okay.
ठीक आहे.